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Deland Kia - Service Center

Deland, FL

4.7
1,426 Reviews
Call Service Center (386) 388-5400

1,426 Reviews of Deland Kia - Service Center

Sort by
September 14, 2023

Service doing a LOF damaged my car by putting it on the lift wrong you’re supposed to be replacing that lower side panel. The guy didn’t put a new sticker for when my next LOF is due And now I get a messag More

by ALTMANJE
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
My advisor didn’t give me the name of the guy that damaged my car on the lift
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Sep 20, 2023 -

Deland Kia responded

We apologize for the issues you've encountered during your service visit. This is not the level of service we strive to provide. Please contact our service manager, Derek Wright, at 386-734-7800 at a convenient time.

Sep 20, 2023 -

ALTMANJE responded

You have rectified the damage by replacing the side skirt Thank You!

September 13, 2023

Deland Kia Service center is indispensable! They are keeping my 2018 aKia Soul + running as good as new even though this "Sassy" little car has over 200K miles! More

by Forgewizard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Roman, Derrick Kus
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Sep 13, 2023 -

Deland Kia responded

We're delighted to hear that the Deland Kia Service Center has been indispensable in keeping your 2018 Kia Soul running smoothly, even with over 200K miles on it! Your satisfaction and trust are important to us, and we appreciate your kind words.

September 13, 2023

Car was serviced twice and I still have a problem that I need to be fixed. I need the Service Manager to call me. More

by TANYAPWATTS48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnson
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Sep 20, 2023 -

Deland Kia responded

Tanya, we are sorry to hear that you are still experiencing issues with your vehicle. Please reach out to Derek Wright, service manager, at 386-734-7800 at a convenient time to discuss this.

September 12, 2023

The service center has changed with new service manager. I hope when I need service again I have a better experience. More

by LISAMW627
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jerry
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Sep 13, 2023 -

Deland Kia responded

Lisa, we appreciate your feedback and understand your concerns. Your satisfaction is important to us, and we'll continue to strive for improvement in our service quality. To discuss your experience please contact Derek Wright, service manager, at 386-734-7800 at a convenient time.

Sep 13, 2023 -

LISAMW627 responded

Derek Wright is no longer your service manager, although I do wish he was.

September 12, 2023

Great service. Everything completed correctly. Staff super nice. Would recommend the service center. Will get all my service done here. More

by RATELESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal Gonzalez
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Sep 13, 2023 -

Deland Kia responded

We're thrilled to hear about your great service experience and that everything was completed correctly by our super nice staff. Your recommendation and loyalty mean a lot to us, and we're here to assist you with all your service needs in the future. Thank you for choosing us, and we look forward to serving you again!

September 12, 2023

Always good experience, thanks clean facilities decent break room with tv, and open WiFi I enjoy waiting on my vehicle walk around and check out the new styles More

by blitzburghx6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enzo Boccarossa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominick Coppola
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Sep 13, 2023 -

Deland Kia responded

We're pleased to hear that you always have a good experience with us and enjoy our clean facilities, break room with TV, and open WiFi. Your satisfaction is important to us, and we appreciate your feedback. Feel free to explore and check out the new styles during your wait, and if you have any questions or need assistance, don't hesitate to reach out. Thank you for choosing us!

September 10, 2023

Friendly,courteous,and respectful to all my questions and concerns. Very efficient and timely. All around great experience More

by wrkerswill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 13, 2023 -

Deland Kia responded

We're delighted to hear that our team was friendly, courteous, and respectful, addressing your questions and concerns efficiently and in a timely manner. Providing an all-around great experience is what we aim for.

September 10, 2023

Good service once you arrive. It takes too long to get appts, no loaner cars available, and no courtesy car wash. The staff is great the company needs to address these service qua More

by Michelle.parrish87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominick Coppola
Report | Print
Sep 13, 2023 -

Deland Kia responded

Michelle, we appreciate your feedback, and we apologize for any inconvenience you've experienced with scheduling appointments, loaner cars, and the car wash service. We will certainly take your comments into consideration as we strive to improve our service quality.

September 09, 2023

I always have a wonderful experience with your services because you always pleasant to help me with my car service . Thank you for your wonderful help! More

by 3ANGELSGRANDMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Sep 13, 2023 -

Deland Kia responded

We're delighted to hear that you always have a wonderful experience with our services, and we're glad to be of assistance with your car service needs. Your satisfaction is important to us, and we appreciate your kind words.

September 09, 2023

courteous and, on time for my appt. everything explained well. Very satisfied with my service. More

by VSCHAFER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept
Report | Print
Sep 13, 2023 -

Deland Kia responded

We're pleased to hear that you found our service courteous, on time, and well-explained. Your satisfaction is our priority, and we appreciate your feedback. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. Thank you for choosing us!

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