Deland Kia - Service Center

Friendly Customer Service I just took my Optima in for Service. Greeted by my Service Advisor Noah Roman. Signed the car in and he showed the way to Customer lounge since the I just took my Optima in for Service. Greeted by my Service Advisor Noah Roman. Signed the car in and he showed the way to Customer lounge since the Dealership is Remodeling the normal service entrance. Explained it would take just about 1 hour. When the car was ready he came into the waiting room, explained the work that was done . After taking care of Paperwork with the cashier he walked me to the Car. They have a great Customer Service representative with Noah. Thank you Noah, keep up the good work. More

Same how satisfy Enzo, Derek review, He was a very help full on the questions and give me all the answers, from my care Optima KIA Hybrid 2013, Mr. Bernal Enzo, Derek review, He was a very help full on the questions and give me all the answers, from my care Optima KIA Hybrid 2013, Mr. Bernal More

New Customer Got immediate appointment via internet with a return call from a live person. New to Florida and have had good experiences with Kia. Employees are co Got immediate appointment via internet with a return call from a live person. New to Florida and have had good experiences with Kia. Employees are courteous, helpful and friendly. More

Very Dissapointed Feb. 9, 2018 I had my 2016 KIA Sedona serviced at Deland KIA on Woodland Blvd. Deland Florida. My Sedona has 12,692 miles on it. At the 6,000 mile ser Feb. 9, 2018 I had my 2016 KIA Sedona serviced at Deland KIA on Woodland Blvd. Deland Florida. My Sedona has 12,692 miles on it. At the 6,000 mile service I complained about the brakes pulsating. As I was on my way to Penna. At that time. I was told the time required to road test and repair could be a couple of hours. I said I would have it done at my next service appointment as I could not spend that much more time there. Today after they had test driven the Sedona they confirmed that there is a problem with the brake Rotors. He explained that my problem might have come from the car sitting too long. Really, was it sitting too long when I purchased it? The problem started from day one. The service manager advised me that my Sedona was out of warranty and they had to charge me for the repair. The cost would be one hundred dollars to repair the problem. When I told him at my last service I told the service adviser about the problem, the manager said the service adviser did not write it down. The service manager then offered to repair it for $50.00. I have a life time free oil change with my purchase. I was also charged for a tire rotation which I understood to be part of my original purchase. I received a call from Deland KIA later asking if every thing went O.K. At my service. I explained to the caller what happened and he assured me he would pass on my concerns to Management. I have not heard any thing to date from them. Also I have not yet received the usual review of service from KIA corporate yet. More

excellent service Coming home from the hospital on I-4 last Wednesday night the car in front of me kicked out a piece of rubber tire, I couldn't do any thing but run o Coming home from the hospital on I-4 last Wednesday night the car in front of me kicked out a piece of rubber tire, I couldn't do any thing but run over it as soon as it hit my car I heard something rubbing.As soon as I got home I was able to see the damage it had caused I knew the wheel well was damaged so the next morning I took the car right to Deland Kia.There I met up with Derrick the service advisor and he told me he would have a estimate on the damage in short time and in about 15 minutes he gave me a price and I told him to go ahead and do the repair .He said it would take about two hours to make the repair being they had all the parts in stock .In approx. 1hr he came to me and said my car was finished. I was very pleased the very quick service and great workmanship. I recommend them hightly More

service stinks took my car in for service,dropped it off, went to Dr appt. came back to pick up car I am a stage4 cancer patient, I didn't think to inspect my car f took my car in for service,dropped it off, went to Dr appt. came back to pick up car I am a stage4 cancer patient, I didn't think to inspect my car for dents and scrapes (assumed dealer would take care of my car, my colostomy bag was about to burst, my blood sugar was low (diabetic)). I just wanted to get home and take care of myself. I pulled into driveway and my wife meets me and asks what happened to my car. scrape on driver side right fender. she caked dealership, got run around finally got response after 3 days video only kept 48 hrs so no proof of what happened,how convenient took car in Randy service manager called my wife and I liars, and called me an idiot and was extremely rude and hostile (tried to prevent me physically from getting in my car and leaving I will never go back More

HORRIBLE CUSTOMER SERVICE! Our 2015 Kia Sorrento had to be towed to this dealership , because the key lock that came with the vehicle was taken out of the glove box (Car had the Our 2015 Kia Sorrento had to be towed to this dealership , because the key lock that came with the vehicle was taken out of the glove box (Car had the tires rotated less than a 3 weeks ago). When we purchased the vehicle, there was a special lug nut placed on each tire.. Deland Kia put the lug nut packaging in the glove box along with the Owners manual. Now granted, we do not use the glove box (We have a middle console that we use and the glove box stays locked) for anything but housing the aforementioned articles... Upon calling Deland Kia's service department to let them know that we were having the vehicle towed there and someone in their department had taken the key out of the glove box. We were verbally called liars and told that we took it out of the glovebox and they were NOT going to change the tire, or do anything else without payment.. We payed to have the vehicle towed there and spent 20 minutes with one of the most un-professional people we have ever met: RANDY HECKER! He proceeded to get into my face and my wifes face and called us liars and we need to pay for any service done by them. When I told him to back out of my wifes face. He starts yelling and getting more irate... In ending: He tells us he does not work for Deland Kia (But he is supposed to be the Service Manager for an Authorized Kia service center?) Not only were we offended and disrespected , BUT never received an apology from the so-called service manager... IF YOU TAKE YOUR VEHICLE IN FOR SERVICE, BE SURE TO TAKE PHOTOS OF THE INSIDE OF YOUR VEHICLE BEFORE AND AFTER YOU LEAVE! More

Very good experiences now for 2 years I bought my Optima in Jan of 2015. And I couldn't be more pleased. The car as been a good dependable, no problem car. Not to mention all the service p I bought my Optima in Jan of 2015. And I couldn't be more pleased. The car as been a good dependable, no problem car. Not to mention all the service personal that I've met over the 2 years of common up keep maint have all been good people. Always straight forward and very helpful. I think with this kind of customer care. When I get ready for another car Deland Kia will be my first stop. Special thanks goes to all employees in service dept More

New ikea needed some tweaks fixed They are good just slow I didn't plan on being their all day but I was. Very tired waiting . Randy was very nice, polite. I made the appt for it to be They are good just slow I didn't plan on being their all day but I was. Very tired waiting . Randy was very nice, polite. I made the appt for it to be in but they are slow that needs to be fixed. More

Warranty-Service Practices & Personnel Need Overhaul Not even 1 year old leased Sorrento from this dealership. First time ever folding the back seats down. One would not release back to the sitting pos Not even 1 year old leased Sorrento from this dealership. First time ever folding the back seats down. One would not release back to the sitting position. Service agent and his manager both insisting that if they tear down the removed seat and find it the fault of user and not a defect $89.00 per hour. 2-3 hour job! Explained I am a car guy with 7 cars and many brand new cars in the past. You tear down an engine for a rod bearing...not a seat for a release mechanism. Both raised voices. Manager actually stated, in a rude tone, he would remove and take apart the seat and if damage is from user and not failure he would leave the seat disassembled and uninstalled all over the back of the car. At this point I requested he not touch the car and my wife will be leaving the property. Buying experience here is top-notch, friendly, above & beyond! Service here is the worst ever. I thought Ford in 1992 was bad! Never had a quasi-professional tell a customer anything like that ever. When I conveyed that I was there, as the customer, and the seat was not forced down, or jumped on etc... he stated 'well i was not there! Customer no-service + rude unprofessional behavior = Bad service. Great buying experience but apparently the honeymoon ends there. More