Deland Kia - Service Center

This dealership only cares about you until they get your money. Once you purchase your vehicle, they do not care about your satisfaction. There is a reason they have a long warranty, you will need it and money. Once you purchase your vehicle, they do not care about your satisfaction. There is a reason they have a long warranty, you will need it and don't expect the service department to address your concerns or deal with you in a professional manner. They are dishonest all the way from their sales department to their service department. Save your money and go elsewhere! More

Ive purchased 2 new vehicles and 1 used vehicle from this dealership. The 2016 sorento i bought new from here has needed 3 door handles replaced. Each time on the same door. I went in to get it replaced for dealership. The 2016 sorento i bought new from here has needed 3 door handles replaced. Each time on the same door. I went in to get it replaced for the 4th time and they said they couldnt do anything for me since its out of the warranty period(Im 4k miles over). Its a good thing for me because I will be trading up my 2014 mazda 3 to the new 2020 k5 and now I know that they certainly only care about the sale and not the service afterwards. Shameful customer no service. I will be spending my money elsewhere. The sales staff was very accommodating. But after that youre on your own. Sorry Derrick Wright, but a $40 door handle just cost you a $30k sale! LoL! More

Worst customer service I have ever experienced. I am appalled at how these people treat their customers. My car broke down the same day I picked it up from them after they assured me it wouldnt happen a appalled at how these people treat their customers. My car broke down the same day I picked it up from them after they assured me it wouldnt happen again. What a joke More

-20 Star The worst of the worst. They claimed the wetness around my oil plug is a normal occurrence because the oil was changed 14 days ago. The worst of the worst. They claimed the wetness around my oil plug is a normal occurrence because the oil was changed 14 days ago. More

Took Advantage of an Old Man My 88 year-old grandfather came in to this location a few days ago to have his 4 year-old Kia serviced, and a salesman named John convinced him that h My 88 year-old grandfather came in to this location a few days ago to have his 4 year-old Kia serviced, and a salesman named John convinced him that he needed to buy a brand new car that he doesn't need, doesn't want, and can't pay for. They told him it would take 4-5 days to fix his car's problem (they never explained to him what it was, and never actually put the car on a lift to inspect his complaints), and that he would have to pay for a rental car to get home in the meantime, despite mentioning "shuttle service" and "loaner vehicles" on their website. There's a very good chance that there wasn't even anything wrong with his car, but that, if there was, it could have been covered under warranty. Instead, John convinced him he needed a brand new car with thousands of dollars in upgrades. He was there for several hours and said he was very tired, confused, and just wanted to go home. He told us he didn't know what he was signing and left the dealership without any paperwork for the vehicle he drove away in. It's pretty obvious in talking to my grandfather that he does get confused, and we believe the salesman, John, took advantage of this to get commission on a new vehicle. After this happened, my cousin called to speak to John, and was hung up on when he asked if we could cancel the contract. My uncle took the car back into the dealership to try to speak with him in person, and the sales manager said he "was not a doctor and couldn't be expected to know" that my grandfather wasn't in the right state of mind to make this purchase. When they inquired about his old car just days later, they said it was no longer at the dealership and they didn't know where it was so he couldn't get it back. The entire branch seems fully unconcerned that they just saddled this elderly man with a car payment he can't afford when he was merely looking for an assessment of a vehicular issue. My grandfather put 15,000 miles on a car over the course of four years. He did not need to upgrade to a new vehicle and anyone at a dealership should have known that. Let me remind everyone that this is the behavior being displayed by the DeLand Kia's employees during a global pandemic, after an elderly man brought his vehicle to them for help. This dealership and everyone who works in it should be ashamed of themselves. More

We came for an appointment for oil change and it was at 1:30 PM, it 2:45 PM and still waiting for my vehicle, las time we came por oil change w/ o Appoiments and it takes over 1 1/2, so with or with out yo 1:30 PM, it 2:45 PM and still waiting for my vehicle, las time we came por oil change w/ o Appoiments and it takes over 1 1/2, so with or with out you have to wait anyway. 😏 Never come back again, no way. So when I got here was only 5 people waiting but know the waiting are r more than 12 now. 12/18/19 More

Recall I didn't buy my vehicle from these folks, but they gave me great service today. They fixed 5 different things on the car and didn't charge me anything I didn't buy my vehicle from these folks, but they gave me great service today. They fixed 5 different things on the car and didn't charge me anything. More

Friendly Customer Service I just took my Optima in for Service. Greeted by my Service Advisor Noah Roman. Signed the car in and he showed the way to Customer lounge since the I just took my Optima in for Service. Greeted by my Service Advisor Noah Roman. Signed the car in and he showed the way to Customer lounge since the Dealership is Remodeling the normal service entrance. Explained it would take just about 1 hour. When the car was ready he came into the waiting room, explained the work that was done . After taking care of Paperwork with the cashier he walked me to the Car. They have a great Customer Service representative with Noah. Thank you Noah, keep up the good work. More

Same how satisfy Enzo, Derek review, He was a very help full on the questions and give me all the answers, from my care Optima KIA Hybrid 2013, Mr. Bernal Enzo, Derek review, He was a very help full on the questions and give me all the answers, from my care Optima KIA Hybrid 2013, Mr. Bernal More

New Customer Got immediate appointment via internet with a return call from a live person. New to Florida and have had good experiences with Kia. Employees are co Got immediate appointment via internet with a return call from a live person. New to Florida and have had good experiences with Kia. Employees are courteous, helpful and friendly. More