Deland Kia

Bryan Garcia was absolutely amazing I explained my situation to him and explained everything i was looking for in the vehicle i wanted and that’s exactly what i got im so happy he was very respectful situation to him and explained everything i was looking for in the vehicle i wanted and that’s exactly what i got im so happy he was very respectful and patient throughout the whole process i will definitely stick to deland kia for all my business and always request bryan More

Friendly and knowledgeable staff. Helpful but not overbearing. Great internet negotiation experience. Juan was very helpful. Helpful but not overbearing. Great internet negotiation experience. Juan was very helpful. More

8/11 -Took 2018 Kia Sorento in for scheduled oil change and intermittent check engine light coming on. This vehicle while having 104,000 miles has been very well maintained with all scheduled maintenance a and intermittent check engine light coming on. This vehicle while having 104,000 miles has been very well maintained with all scheduled maintenance as needed. After being told by our service rep Avery that the check engine light was due to a sensor needing replaced and the estimate was $800. we approved the repair and was told the car would be ready the next day. Next day came and went, then after having to call Kia again for an update, we were told that the sensor did not resolve the check engine light issue and additional diagnostics were needed. The result of that test indicated that an additional repair was needed, and they would not have that part till the following week. That increased the estimate to over $3,000! Feeling skeptical at this point, we approved this additional service and was told Kia service would contact us when the part came in and they could finish the service on the car and they would call when it was ready for pick up. Finally, after calling them again on 8/20, we were told the car was ready to pick up. We immediately drove over to pick up the car. After paying the $3,000+ bill, we went to start the car and just like it was when we dropped it off 2 wks. prior, the check engine light WAS STILL ON! Service tech said, "Oh, we must have forgotten to reset the light, this will just take a couple of minutes." 45 minutes later, we were told that they were not sure what was causing this and they would need to put diagnostics back on to trouble shoot the issue which meant another weekend without our car. Yesterday, we called Derek Kus to check the status of the car, he said he was confident it was something simple happening and that he would contact us this morning but once again, we wait. At his point, I need to say that Kia customer service communication is deplorable! With the staff they have in their service department and they can't pick up a phone to keep a customer apprised of their service status after having a vehicle for over 2 weeks, they need to re-train their staff on the basics of service! Time after time, we were told that they would contact us with their progress on the car but the ONLY time we heard from them is when we called them! This lack of follow through on their part has compounded the frustration and inconvenience of them having the car for over 2 weeks now! More

Quinton made sure my first time buying experience was memorable! Making sure I got the best deal that suit me and to making sure I got the best experience out of it all! memorable! Making sure I got the best deal that suit me and to making sure I got the best experience out of it all! More

Quintin Harris did a great job with help with my Telluride great customer service i would recommend his to anyone Telluride great customer service i would recommend his to anyone More

Friendly staff and nice coffee area ! Great communication from employees and well . Regina was very sweet and went over paperwork thoroughly. Great communication from employees and well . Regina was very sweet and went over paperwork thoroughly. More

Extremely disappointing experience at this dealership. We came in genuinely interested in purchasing a vehicle and were prepared to move forward since we had agreed on a price over messaging with our sal We came in genuinely interested in purchasing a vehicle and were prepared to move forward since we had agreed on a price over messaging with our salesperson on Friday. We specifically asked about the rebate included in the advertised price when the sales manager Jorden called us Friday afternoon and was told that it was a factory rebate. Based on that information, we were comfortable moving forward with the deal and made an appointment for Saturday to come test drive the car. However, once we made it clear that we planned to use our own financing rather than finance through the dealership, they suddenly tried to increase the price by $1,500. We questioned the change because we had already been told the rebate was a factory rebate, not a dealership financing incentive. When we declined to move forward under those terms, the sales manager Jorden became extremely unprofessional. He refused to shake our hands then cursed and said "they can get the F out" he then proceeded to throw our paperwork on another employee's desk and said "F that." We were completely shocked given there were small children watching the entire thing. We were respectful throughout the entire interaction and simply asked questions about the price and financing. A dealership should be able to treat customers with basic respect, even when the customer decides not to finance through them. We ultimately took our business elsewhere and got much better treatment and a better price. I would strongly recommend getting the entire deal in writing and asking very specific questions about any rebates before doing business here. More

Amazing team Would recommend the company and location again Fast and friendly service team members again Fast and friendly service team members More

Gianni made the car buying process as easy as possible. He welcomed us immediately and made sure we were comfortable the entire time. I absolutely love my new Kia! Very grateful for Gianni and the team for He welcomed us immediately and made sure we were comfortable the entire time. I absolutely love my new Kia! Very grateful for Gianni and the team for all their help! More

Regina always helps me and every time she is efficient and such a pleasure. She always walks me to my car and is very personable. and such a pleasure. She always walks me to my car and is very personable. More