Deland Kia

A great experience at Deland Kia We are extremely pleased with our experience at Deland Kia. Our salesman was straightforward, helpful, & pleasant to work with. The finance department We are extremely pleased with our experience at Deland Kia. Our salesman was straightforward, helpful, & pleasant to work with. The finance department was also helpful & kind. I would recommend Deland Kia & especially Mike Mewhorter (our salesman) to anyone looking for a car! More

Warranty-Service Practices & Personnel Need Overhaul Not even 1 year old leased Sorrento from this dealership. First time ever folding the back seats down. One would not release back to the sitting pos Not even 1 year old leased Sorrento from this dealership. First time ever folding the back seats down. One would not release back to the sitting position. Service agent and his manager both insisting that if they tear down the removed seat and find it the fault of user and not a defect $89.00 per hour. 2-3 hour job! Explained I am a car guy with 7 cars and many brand new cars in the past. You tear down an engine for a rod bearing...not a seat for a release mechanism. Both raised voices. Manager actually stated, in a rude tone, he would remove and take apart the seat and if damage is from user and not failure he would leave the seat disassembled and uninstalled all over the back of the car. At this point I requested he not touch the car and my wife will be leaving the property. Buying experience here is top-notch, friendly, above & beyond! Service here is the worst ever. I thought Ford in 1992 was bad! Never had a quasi-professional tell a customer anything like that ever. When I conveyed that I was there, as the customer, and the seat was not forced down, or jumped on etc... he stated 'well i was not there! Customer no-service + rude unprofessional behavior = Bad service. Great buying experience but apparently the honeymoon ends there. More

Refreshing & professional! After time & time again of uneasy buying processes, to sly salesman. This place is anything but! So thankful making the right choice going with Deland After time & time again of uneasy buying processes, to sly salesman. This place is anything but! So thankful making the right choice going with DelandKia More

Sneaky sales manager. This dealership is very sneaky in how they do business. Be sure to sit and look at the whole deal ON PAPER before agreeing to purchase. I was sold int This dealership is very sneaky in how they do business. Be sure to sit and look at the whole deal ON PAPER before agreeing to purchase. I was sold into a new 2016 Sorrento L but I paid msrp for an LX after they buried the price in "discounts and incentives" More

Poor Service with Service Department Signed up for lifetime oil changes and it seemed like a good deal but it was a bad idea. Unfortunately, it takes a long time to receive the service e Signed up for lifetime oil changes and it seemed like a good deal but it was a bad idea. Unfortunately, it takes a long time to receive the service every time I have been. Today, I was told an hour and fifteen minutes. Out of the five or six times I've been already, its been 1.5 to 2 hours for an oil change and multi-point inspection. After an hour and a half I walked up front to see my car already parked. I waited another half hour before I had enough and finally inquired. Randy the service manager said three years ago when he took over they were averaging 2-3 hours for this same service and that it will always take at least an hour. Randy did not have anything to say about my car being parked out front for at least a half hour after it was finished, as well as nothing to remedy the situation to keep me feeling good about doing business there. So, if you sign up for lifetime oil changes, be prepared to spend much more time dealing with the service than you would if you bought them from a mechanic who actually cares about retaining customers. If you use the service department, be prepared to have to 'keep an eye out' for your car being finished, otherwise you might be there all day. More

Unbelivable I have no words...Poor customer care Contacted the dealer this past Friday and spoke to Sales Manager Dan. I explained my situation and the fact that I was negative on my trade. I had alr Contacted the dealer this past Friday and spoke to Sales Manager Dan. I explained my situation and the fact that I was negative on my trade. I had already seen a vehicle that may possibly work to assist in the trade. After going through a few scenarios and indicating I had an approval from my credit union, Dan still insisted he wanted to pull my credit. I told him my score as it had been pulled a couple of weeks before. Reluctantly I agreed, eventhough it does affect the score. He told me he would be in touch soon to let me know. Long story short, it is now Monday, I had to follow up and ended leaving a message for Dan to call me back as he supposively was busy with a client and to date I have no idea of what they can do, if anything nor so I know what happened when they did the credit check. God willing they did not run it via several banks as the it will really hurt my credit score. In the end, I have no odea, 5heir customer care service is beyond poor and my good friend who has bought several card there refered me and I will definately tell him not to go back. BEWARE, YOU DON'T KNOW WHAT TO EXPECT WHEN YOU CALL OR GO INTO DELAND KIA. More

INTERNET PRICING IS JUST MARKETING NONSENSE As I have found while car shopping over the last couple of months - the internet department is nothing more than a marketing scam to get people in the As I have found while car shopping over the last couple of months - the internet department is nothing more than a marketing scam to get people in the door. They are told whatever they want to hear in order to get them to drop what they are doing and bring a warm body to the showroom. The cars on the website don't exist at the prices quoted over the phone, the person setting up the appointment does not exist or is not available when you arrive. Again, I found this dealership to be condescending, high pressure, and difficult. Sadly, I made more than one effort to purchase a vehicle there and left with a bad attitude and blow to my self-esteem each time. More

IF ONLY I stopped by this dealership to compare the Kia Forte with the Hyundai Elantra. .. Robert Powers was the sales representative who assisted me. He I stopped by this dealership to compare the Kia Forte with the Hyundai Elantra. .. Robert Powers was the sales representative who assisted me. He was very courteous and professional and spent considerable time trying to find the car that met all my expectations. ... Ultimately, I decided Hyundai's Elantra was the car for me. My decision to purchase a new Elantra had no bearing on the excellent service I received at DeLand Kia. My decision was based on my preference for the design, features, drive and price of the new Elantra. ... Robert's friendly personality and no-pressure approach has earned my respect; and I will recommend him and DeLand Kia to others. More

Army veteran robbed by Kia My wife lives in a diff state Kia needed to mail the contract and have her sign the portion of the contract so I can get a new veh. The contract was n My wife lives in a diff state Kia needed to mail the contract and have her sign the portion of the contract so I can get a new veh. The contract was never delivered to my wife and the money I put down for deposit was refused back to me. So now I'm out of cash and the dealership said o well basically and won't return my money. What kind of ppl do this what a scam stay away from this place hwy robbery. I'm contacting an attorney this is BS!! Btw we are both army veterans and what money we have is not much. More

Don't even walk into Deland Kia Do not waste your time with this dealership. The base Optima was priced at $28,000 when MSRP was $22,000. Did not honor their internet price. Was g Do not waste your time with this dealership. The base Optima was priced at $28,000 when MSRP was $22,000. Did not honor their internet price. Was going to give me nothing for my trade. Sales people doubled and tripled team in an effort to intimidate us. Third guy to come in was confrontational from the start, rude and condescending who tried to bully us into a lease or smaller car at their extremely inflated prices. We walked out. You should not even walk in. These people are crooks and do not deserve your business. More