Deland Kia

Good Morning,I purchased a Kia Soul on 12/14/2020. Good Morning, I purchased a Kia Soul on 12/14/2020. Michael Frith (called Gump) Customer Service & Sales Representative who provided excellent prof Good Morning, I purchased a Kia Soul on 12/14/2020. Michael Frith (called Gump) Customer Service & Sales Representative who provided excellent professional 👏 service. Very empathetic and understanding. I will definitely refer to him future Family and Friends. Thank you Mike (Gump). Carmen More

They take advantage of senior citizens.BEWARE.! DONT LET ELDER GO ALONE. I was told they only care about making money. What comes around goes around. ELDER GO ALONE. I was told they only care about making money. What comes around goes around. More

Great Dealership & Team. Straight forward & not sneaky , made the process go by as fast as possible. Overall, great experience. Would come back again to buy. made the process go by as fast as possible. Overall, great experience. Would come back again to buy. More

Dealership is top notch staff is very respectful and knowledgeable highly recommend this dealership Deland dealership They’ll walk you through your purchase step by step knowing what you need knowledgeable highly recommend this dealership Deland dealership They’ll walk you through your purchase step by step knowing what you need More

This dealership only cares about you until they get your money. Once you purchase your vehicle, they do not care about your satisfaction. There is a reason they have a long warranty, you will need it and money. Once you purchase your vehicle, they do not care about your satisfaction. There is a reason they have a long warranty, you will need it and don't expect the service department to address your concerns or deal with you in a professional manner. They are dishonest all the way from their sales department to their service department. Save your money and go elsewhere! More

This is not the place to buy! I had been negotiating for a few days with a “sales manager” (and I use the term loosely) for a few days named John Carlin and also another master of deception named Manny. a few days with a “sales manager” (and I use the term loosely) for a few days named John Carlin and also another master of deception named Manny. Finally on the last day of the month 9/30/2020 we struck a deal on a 2020 Kia Sorento in white. I asked about an incentive that my original salesman named Mike had emailed me. John then told me he would ask and call me back in 5 minutes. Well 5 minutes turned into hours. I figured ok…last day of the month they are busy and would call me back the next day. That never happened. What happened was they sold the car out from under me to a “higher bidder”. This group of so called “professionals” didn’t even have the common courtesy to call me. It’s obvious money is first at this place and customers a VERY distant second! I called corporate in California who were useless. They would not even tell me who the regional manager was. To me that was a vote condoning this nonsense. When corporate didn’t help one iota I figured god forbid I have any issues with the car I’m screwed! After being a long time Kia customer having bought or leased 6 cars this soured me on the brand. I will no longer EVER buy another KIA product. This is 2020 and it just proves the shams, deceptions and lies are still going on and Deland Kia is in the forefront. P.S. I bought a beautiful 2019 Dodge Grand Caravan with only 115 miles…bye KIA! P.P.S My wife recently turned in her Sorento lease and bought the Dodge instead. When you return a lease there is a $400 fee if you don’t buy or lease. Two months later a letter came in the mail charging her a total of $2000! Nothing was wrong with the vehicle but they padded the lease return an additional $1600. Please don’t buy Kia from anyone! More

Ive purchased 2 new vehicles and 1 used vehicle from this dealership. The 2016 sorento i bought new from here has needed 3 door handles replaced. Each time on the same door. I went in to get it replaced for dealership. The 2016 sorento i bought new from here has needed 3 door handles replaced. Each time on the same door. I went in to get it replaced for the 4th time and they said they couldnt do anything for me since its out of the warranty period(Im 4k miles over). Its a good thing for me because I will be trading up my 2014 mazda 3 to the new 2020 k5 and now I know that they certainly only care about the sale and not the service afterwards. Shameful customer no service. I will be spending my money elsewhere. The sales staff was very accommodating. But after that youre on your own. Sorry Derrick Wright, but a $40 door handle just cost you a $30k sale! LoL! More

Worst customer service I have ever experienced. I am appalled at how these people treat their customers. My car broke down the same day I picked it up from them after they assured me it wouldnt happen a appalled at how these people treat their customers. My car broke down the same day I picked it up from them after they assured me it wouldnt happen again. What a joke More

-20 Star The worst of the worst. They claimed the wetness around my oil plug is a normal occurrence because the oil was changed 14 days ago. The worst of the worst. They claimed the wetness around my oil plug is a normal occurrence because the oil was changed 14 days ago. More