Deland Kia

Unbelivable I have no words...Poor customer care Contacted the dealer this past Friday and spoke to Sales Manager Dan. I explained my situation and the fact that I was negative on my trade. I had alr Contacted the dealer this past Friday and spoke to Sales Manager Dan. I explained my situation and the fact that I was negative on my trade. I had already seen a vehicle that may possibly work to assist in the trade. After going through a few scenarios and indicating I had an approval from my credit union, Dan still insisted he wanted to pull my credit. I told him my score as it had been pulled a couple of weeks before. Reluctantly I agreed, eventhough it does affect the score. He told me he would be in touch soon to let me know. Long story short, it is now Monday, I had to follow up and ended leaving a message for Dan to call me back as he supposively was busy with a client and to date I have no idea of what they can do, if anything nor so I know what happened when they did the credit check. God willing they did not run it via several banks as the it will really hurt my credit score. In the end, I have no odea, 5heir customer care service is beyond poor and my good friend who has bought several card there refered me and I will definately tell him not to go back. BEWARE, YOU DON'T KNOW WHAT TO EXPECT WHEN YOU CALL OR GO INTO DELAND KIA. More

INTERNET PRICING IS JUST MARKETING NONSENSE As I have found while car shopping over the last couple of months - the internet department is nothing more than a marketing scam to get people in the As I have found while car shopping over the last couple of months - the internet department is nothing more than a marketing scam to get people in the door. They are told whatever they want to hear in order to get them to drop what they are doing and bring a warm body to the showroom. The cars on the website don't exist at the prices quoted over the phone, the person setting up the appointment does not exist or is not available when you arrive. Again, I found this dealership to be condescending, high pressure, and difficult. Sadly, I made more than one effort to purchase a vehicle there and left with a bad attitude and blow to my self-esteem each time. More

IF ONLY I stopped by this dealership to compare the Kia Forte with the Hyundai Elantra. .. Robert Powers was the sales representative who assisted me. He I stopped by this dealership to compare the Kia Forte with the Hyundai Elantra. .. Robert Powers was the sales representative who assisted me. He was very courteous and professional and spent considerable time trying to find the car that met all my expectations. ... Ultimately, I decided Hyundai's Elantra was the car for me. My decision to purchase a new Elantra had no bearing on the excellent service I received at DeLand Kia. My decision was based on my preference for the design, features, drive and price of the new Elantra. ... Robert's friendly personality and no-pressure approach has earned my respect; and I will recommend him and DeLand Kia to others. More

Army veteran robbed by Kia My wife lives in a diff state Kia needed to mail the contract and have her sign the portion of the contract so I can get a new veh. The contract was n My wife lives in a diff state Kia needed to mail the contract and have her sign the portion of the contract so I can get a new veh. The contract was never delivered to my wife and the money I put down for deposit was refused back to me. So now I'm out of cash and the dealership said o well basically and won't return my money. What kind of ppl do this what a scam stay away from this place hwy robbery. I'm contacting an attorney this is BS!! Btw we are both army veterans and what money we have is not much. More

Don't even walk into Deland Kia Do not waste your time with this dealership. The base Optima was priced at $28,000 when MSRP was $22,000. Did not honor their internet price. Was g Do not waste your time with this dealership. The base Optima was priced at $28,000 when MSRP was $22,000. Did not honor their internet price. Was going to give me nothing for my trade. Sales people doubled and tripled team in an effort to intimidate us. Third guy to come in was confrontational from the start, rude and condescending who tried to bully us into a lease or smaller car at their extremely inflated prices. We walked out. You should not even walk in. These people are crooks and do not deserve your business. More

Worst Place Ever Horrible heartless people! They bully and lie to get you to pay the biggest dollar amount. I guess that's the definition of a car salesman but these Horrible heartless people! They bully and lie to get you to pay the biggest dollar amount. I guess that's the definition of a car salesman but these people were ****ing ridiculous. Definitely know your stuff before you go to this place they have about 10 different ways to screw you and don't care if you can afford the payments or not. And when I say they lie, I mean they actually tell you what you want to hear and put what they want on your contract. They'll push papers at you mentioning the small stuff and leaving out the big stuff. Then when you get home and actually review the contract and realized you got screwed, they'll tell you there ain't **** you can do about it because you signed it. Lesson learned for me but BUYERS BEWARE!!!! Corporate will definitely be hearing from me, I don't think they'll like to know that these type of people are representing them as a company. More

GREAT EXPERIENCE Atmosphere was very welcoming. Service was Great. I've never seen such friendliness in a dealershi.before. I really do love my new car. EXCELLENT Atmosphere was very welcoming. Service was Great. I've never seen such friendliness in a dealershi.before. I really do love my new car. EXCELLENT More

Bait and Switch I found a vehicle on Car Guru and spoke to a representative of Deland kia. I was told that the vehicle was available. After driving 90 minutes and ar I found a vehicle on Car Guru and spoke to a representative of Deland kia. I was told that the vehicle was available. After driving 90 minutes and arriving at Deland Kia, the salesperson told me that they were sorry but although the vehicle technically was not sold, I would not be able to see it because it was at auction. They said it was brought there that morning. (I spoke to the person in the afternoon) They then attempted to show me other vehicles that were no where near the deal originally advertised. This to me, is the old bait and switch maneuver. I find this to be unethical and bad business practice. I immediately left. I will however, rate this dealership on every site rating opportunity I can find. I dont appreciate driving my family 90 minutes to be treated this way. More

real bad service dont go there This is why I give them a bad rating it's because I purchased a used kia soul 2010 on MAY 27 ,2014 Well after bringing the vehicle home and park This is why I give them a bad rating it's because I purchased a used kia soul 2010 on MAY 27 ,2014 Well after bringing the vehicle home and parking it for two days . The car did not start ( I HAD TO GIVE THE CAR A JUMP IT STARTED . BUT AFTER ABOUT 3 HOURS IT NEEDED ANOTHER JUMP START ) I CALLED TO THE SALE PERSON WHO SOLD US THE CAR . MONICA LEWIS WHO THEN INFORMED US THAT THERE WAS NOTHING THEY COULD DO FOR US . ALSO WE ONLY RECIEVED ONE KEY AND ONE REMOTE AND SHE ALSO STATED THAT THEY GOT THE VEHICLE LIKE THAT AND THEY WOULD NOT PROVIDE A KEY OR REMOTE EITHER ! SHE STATE WE PURCHASED THE VEHICLE AT A GREAT DEAL . WHICH IN TURNED I SAID THATS NOT THE ISSUE I HAVE TO STILL PAY FOR THIS VECHICE . ( it not like they give me this car ) I THEN AGAIN CALLED AND THIS TIME THE GIVE THE RUN AROUND . AFTER WAITING ON THE PHONE FOR OVER 45 MIN . THEY SAID SHE WAS NOT IN ( FUNNY THAT WHEN WE CALL TO BUY THE VEHICLE SHE WAS ALWAYS AVAILABLE LOL WHAT A JOKE . THESE GUYS ARE THE WORST !!! AFTER NUMEROUS CALLS THEY CHANGED THE BATTERY . AND RIGHT IN FRONT OF THE SERVICE DEPTMENT IT TURN OFF . THEY ALSO STATED THAT THE BATTERY WAS BURNiING AND COULD HAVE EXPLODE NOTE ( NOT MY WORDS THERE SERVICE MAN WORDS TO US ! ALSO THERE USED CAR MANAGER (DOUG SOMETHING OR OTHER ) WAS RUDE VERY UNPROFESSIONAL . WHO REFUSED US A KEY OR REMOTE THE ONLY REASON THE GIVE US A BATTERY WAS BECAUSE WE INFORMED THEM THAT WE WHERE GOING TO REPORT THEM TO THE BBB AND THE STATE ATTORNEY GENERAL WHICH IS OUR RIGHT I WILL NEVER EVER REFER ANYONE TO PURCHASE A VEHICLE FROM DELAND KIA . THERE ARE LAW IN FLORIDA CALLED UDAP More

Great experience I had a very nice experience at Deland Kia. I went in and we got right to the point. The sales persons gave me a good demo of the Soul I was inter I had a very nice experience at Deland Kia. I went in and we got right to the point. The sales persons gave me a good demo of the Soul I was interested in, and we went inside and made a deal. There was very little back and forth. When finished, I met with financing, who was also nice and pleasant, and completed the transaction. It was a great experience. More