Del Toyota - Service Center

Really bad experience From the phone call to vehicle pickup from service, we were completely disappointed. We will need to reconsider ever buying a new vehicle from this d From the phone call to vehicle pickup from service, we were completely disappointed. We will need to reconsider ever buying a new vehicle from this dealer ever again due to the poor service experience. It’s a shame as the sales experience went perfectly fine. However the service visit was terrible. We made an appointment on Tuesday for a Friday drop off. When we dropped the car, we reiterated that we need the vehicle back as soon as it was ready. They promised us 4:00 at latest. We went the entire day without a call. When we couldn’t wait any longer, we called the service rep working on the vehicle. After being placed on hold for 10 minutes, he eventually returned to let us know the work to repair the driver side rear view mirror was not done nor was there an order placed to replace the deficient mirror. We were really upset on the call. When we came to pick up the unfinished vehicle, the “service rep” was on a call and never acknowledged us other than a hand motion towards where the car was parked. Really disappointed More

Yearly Inspection The department was able to get me a last minute appointment however I was not told they were closing the dealership early and when I arrived nobody wa The department was able to get me a last minute appointment however I was not told they were closing the dealership early and when I arrived nobody was there. It was a Friday night at 6 pm, after work! A gentleman did find a manager and was courteous about helping me pay and retrieve my car! I wish I had gotten his name. Thank goodness for him or I would have given this dealership a very low rating. Communication is important. And informing a customer of your changes is top priority. it was afterwork! I never expected that .im mad because I spoke to the service guy and the receptionist and neither thought to inform me to pick up my car by 6pm?? More

Top notch service!! I wouldnt take my cars anywhere else. Top notch service! Great service and super friendly sales and service department. Can’t beat the deals given in I wouldnt take my cars anywhere else. Top notch service! Great service and super friendly sales and service department. Can’t beat the deals given in sales department and price on service on my older car too! More

Great experience I didn't realize my inspection was up and went on line got an appointment the next morning. Very quick and convenient. Always a great experience I didn't realize my inspection was up and went on line got an appointment the next morning. Very quick and convenient. Always a great experience More

Extremely easy! Great job by the staff and treated me with respect as they always do I will continue returning with the lever of service I receive Great job by the staff and treated me with respect as they always do I will continue returning with the lever of service I receive More

Inspection and oil change 3rd vehicle we've purchased from Del Toyota. Service is quick and efficient. Sales are clear and straightforward. Al, Ken and Jimmy are the best to 3rd vehicle we've purchased from Del Toyota. Service is quick and efficient. Sales are clear and straightforward. Al, Ken and Jimmy are the best to work with. More

Del Toyota Rocks I must say that the customer service I receive from Del is above and beyond any other dealership I have worked with! Pat Solomon in service, Abby Hami I must say that the customer service I receive from Del is above and beyond any other dealership I have worked with! Pat Solomon in service, Abby Hamid in sales as well as the guys that meet me when I pull in the bay to drop my car off are always smiling, cheerful and helpful! Even the gals at the check out desk when I pick my car up are pleasant and smiling! They have never let me down! More

State Inspection & Emissions Test: In & Out In less than an hour. No issues, so I’m happy. Would go back again and recommend to others. In less than an hour. No issues, so I’m happy. Would go back again and recommend to others. More

Efficient,polite First time getting my 18 tacoma serviced. The truck only has 4.000 miles on it. So no work was required. From the minute I pulled up the experience wa First time getting my 18 tacoma serviced. The truck only has 4.000 miles on it. So no work was required. From the minute I pulled up the experience was fast and efficient. What you would expect from a company as solid and reputable as Toyota. More

Busy center but quick service. Staff is always friendly and quick to greet you right away. They try to give me the most for my money. Third time dealing with the company and will Staff is always friendly and quick to greet you right away. They try to give me the most for my money. Third time dealing with the company and will be back again. More