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Del Toyota - Service Center

Thorndale, PA

4.3
1,569 Reviews

1,569 Reviews of Del Toyota - Service Center

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June 14, 2018

Fast service so fast I hope they did all suppose to Friendly people and fast service . Polite greeting and waiting room doughnut and coffee nice treat. Vechicle parked nice waiting for you when service More

by ritmad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jul 12, 2018 -

Del Toyota responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 13, 2018

Quick service The service center was understanding and helpful when I needed to squeeze in my appointment with a unexpected school pick up. I greatly appreciated th More

by Amfitzgibbons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat, Mike Naegele
Jul 12, 2018 -

Del Toyota responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 10, 2018

15K mile check up My concerns were listened to and addressed, 2 issues have required further review and the service manager was brought in to discuss and he is going to More

by janec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Employees gave me their name but I do not recall them
Jul 12, 2018 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 09, 2018

Inspection...emissions...oil change Good service and pricing...customer friendly took care of truck quickly...very happy with the service...called and got a quick appointment at time req More

by MARKJBLAIR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jul 12, 2018 -

Del Toyota responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

Jul 12, 2018 -

Del Toyota responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 09, 2018

Good services Cashier, driver, front desk Mr. J. Dyson are all friendly, good service, Del Toyota always my first priority! Make me coming back for my need . More

by HONNI7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jul 12, 2018 -

Del Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 06, 2018

Great as always! I’ve only ever experienced professional, quick, and friendly service from Del Toyota. They always make me feel like a priority, even when they are swa More

by baileyastevenson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jul 12, 2018 -

Del Toyota responded

We are so glad we could take care of all of your needs! Thank you for giving this feedback; we will be sure to share it with the team! Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 06, 2018

Expedient Service Greeted very politely. Service rep clarified the service objectives. Waiting area spacious and relaxing. Job completed within an hour. Rep fully expl More

by Gasguzzler63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jul 12, 2018 -

Del Toyota responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 05, 2018

15 years I purchased a 2000 Toyota in 2003 and a 2007 Toyota in 2010. We now own a Toyota Scion 2016. Del in Thorndale is the best in every possible category. More

by Little Ronny T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Solomon
Jul 12, 2018 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 05, 2018

Best Service anywhere! Their service department is the gold standard! Honest, knows their stuff! Perfect in every way! Pat takes care of you so well at the desk. More

by Loyal Del Toyota Service Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Solomon, Catherine (phone/office)
Jul 12, 2018 -

Del Toyota responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 05, 2018

Headlight replacement issues Very unprofessional behavior from service manager Mike and no resolutions to assembly issues caused by headlight replacement.I offer to sign agreement More

by TOMPODGORSKI30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Jul 12, 2018 -

Del Toyota responded

That is not the kind of experience we seek to provide, Tom. Please call us when you can so we can address this together. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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