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Del Toyota - Service Center

Thorndale, PA

4.3
1,569 Reviews

1,569 Reviews of Del Toyota - Service Center

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June 30, 2018

Very courteous We bought our last 3 cars there. Service is really outstanding, they have no problem squeezing us in somewhere, making it very convenient. Best exper More

by NOMOSUDZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Lewis, Abbie Hamid
Jul 12, 2018 -

Del Toyota responded

Thank you for the great review! Please come visit us if you need anything else, be it service or sales. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 28, 2018

Service is good Service department is good but I will never buy another vehicle from them. I tell everyone that is looking to buy a car to go anywhere else. More

by inks11cls
Recommend Dealer
No
Employees Worked With
Jul 12, 2018 -

Del Toyota responded

Thank you for taking the time to provide us this feedback. At Del Toyota, we strive to provide a 5-star experience for all our customers and it seems we fell short this time. Please contact us at your earliest convenience to provide us the opportunity to discuss your visit in greater detail. We look forward to working with you again down the road, thanks! Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 28, 2018

Fabulous Service Department This was the absolute most responsive and efficient experience I have ever had with a service department. Top notch and communication with me was very More

by MSPLANTSCAPES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Domenic Saia, Mike Naegele
Jul 12, 2018 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 27, 2018

All things Toyota! I have purchased 9 Toyota cars and 4Runners over the past 18 years and frankly there is no substitute for their service! And Pat Solomon’s service kee More

by KMARIN1947
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Solomon, Mike Naegele
Jul 12, 2018 -

Del Toyota responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 26, 2018

Loved it! Everyone was great! The service people were so polite and helpful. Service was done within an hour. Love this dealership! We bought our car here and are so glad we did! More

by GILLENL21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Fitzpatrick , Mike Naegele
Jul 12, 2018 -

Del Toyota responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 22, 2018

Always thousands of dollars in recommendations It always seems like they come out with a laundry list of "needed" work when you're simply there to get an oil change. Also, they don't change the oil More

by TOMENNIS66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know who they were
Jul 12, 2018 -

Del Toyota responded

I'm so sorry that you had such a difficult time with our service department. This information was passed along to the manager of our service department. Once again, I'm sorry your day did not turn out as planned. Thank you for the feedback. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 21, 2018

Prompt and honest service. Did not oversell an unneeded tune Very good prompt service. Got me in and turned around right away. Did not over sell me an unneeded tune up. Mark was very helpful. More

by Whitestone13
Recommend Dealer
Yes
Employees Worked With
Mark in service
Jul 12, 2018 -

Del Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 20, 2018

camry check up good service but pricing was higher than shown when ask for ok the estimate was less than $ 150.00 when it came out at almost $ 225.00 More

by FRDARESTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Lewis, Mike Naegele
Jul 12, 2018 -

Del Toyota responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 18, 2018

Del of Thorndale Service I find the service app that Toyota developed helps me keep track of service for my new RAV4. For some reason, The service techs at this location knew More

by BBRICKER98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Naegele
Jul 12, 2018 -

Del Toyota responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 18, 2018

From when I bought my car to the service. Top notch dealership. Great people. Great service. I would send anyone there. Ask for Magic. He is awesome. Best experience I have e ever had buying a More

by MGEREMES76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyree "Majik" Allison, Mike Naegele
Jul 12, 2018 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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