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Del Toyota - Service Center

Thorndale, PA

4.3
1,569 Reviews

1,569 Reviews of Del Toyota - Service Center

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July 31, 2018

Great/ friendly and helpful Don was soooo helpful .He helped us unload the old car and drove us home too. He might be the first car salesman i have liked and enjoyed:-) Service More

by Carol
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don Romanek
Aug 01, 2018 -

Del Toyota responded

Thank you for the great feedback, Carol! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 31, 2018

RAV4 Maintenance and Tire Replacement Mark Beury helped schedule a much needed last minute repair for our RAV4 prior to vacation, and also gave us options for an upgrade of tires. Mark tak More

by RIck Waltz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Dougherty
Aug 01, 2018 -

Del Toyota responded

Rick, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 29, 2018

A Home Run Everyone that I have had interaction with at Del from the service writers to the shuttle drivers to the cashiers are professional, kind and respectful More

by Toyotaisawesomeness123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brogan, Jack Fitzgerald, Chrisy, Anita and Jerry Dison and Skip (may he rest in peace!)
Jul 29, 2018 -

Del Toyota responded

Thanks for this marvelous review and congratulations on your new car! We are so pleased that our whole team was able to provide you with such exceptional service. We love the name you have chosen, as well. If you need anything else please don't hesitate to call or stop by! Take care. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 28, 2018

Unacceptable condition when returned When my car was returned to me, the entire glove compartment was hanging off with all wires under it exposed. All of my personal belongings was all ov More

by ESTONE8337
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I dont know his name
Jul 29, 2018 -

Del Toyota responded

I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. Our dealership is committed to providing a pleasant experience and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you most definitely deserve. I would like to personally apologize for the events that led up to your comments and review. I would appreciate the opportunity to speak with you and to make things right. Please contact me at your convenience. I look forward to speaking with you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 22, 2018

Complete satisfaction This service station is far from my place, but I still make a point to visit them. Always get the best service. Very good staff ! More

by ASHISHNIGAM2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jul 23, 2018 -

Del Toyota responded

It's so great to hear we were worth the drive. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Thanks and take care! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 21, 2018

Efficient, professional, friendly Again, efficient, professionalsl, yet friendly and caring.Don’t remember names, sorry. Everyone there is friendly and accommodating. The waiting area More

by MURF07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Dubrow, Monica Donnelly , Ben Gomez, Connor Christman, Tyree "Majik" Allison, Mike Naegele
Jul 22, 2018 -

Del Toyota responded

Thank you for taking the time to write this review. I am pleased to hear that our whole staff was able to provide an efficient and overall positive experience. We look forward to seeing you again! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 19, 2018

Above and beyond I was dealing with a paint issue that was most likely not going to be resolved through the warranty company. Matt got with the Detailing Guru and the More

by DAVID KLAPPERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt (Service)
Jul 20, 2018 -

Del Toyota responded

David, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 19, 2018

Excellent as always Once again superb service always prompt always a good price and Pat Solomon is the best service advisor that has ever worked at Del Toyota she keeps m More

by sandrakz5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Torres, Mike Naegele
Jul 20, 2018 -

Del Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 17, 2018

Dissatisfied Purchase a $36,000 car that was dirty and many spots on it. I explained to the service manger that I was not satisfied and he did not care. More

by Bre90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Naegele
Jul 18, 2018 -

Del Toyota responded

That is not the kind of experience we seek to provide. Please call me at your earliest convenience you can so we can address this together. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 17, 2018

Work not completed I had them fix a piece of my car that came loose when I hit a bump. They were nice. They fit me in right away. However, the work is not done well. I More

by JCURIEL0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt , Mike Naegele
Jul 18, 2018 -

Del Toyota responded

We would like to extend our most sincere apologies for your experience. We strive for 100% customer satisfaction and we’re sorry to hear that your recent service visit did not meet your expectations. Your feedback will help us improve as a team. Please contact me at your earliest convenience! Best wishes, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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