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Del Toyota - Service Center

Thorndale, PA

4.3
1,553 Reviews

1,553 Reviews of Del Toyota - Service Center

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July 19, 2018

Above and beyond I was dealing with a paint issue that was most likely not going to be resolved through the warranty company. Matt got with the Detailing Guru and the More

by DAVID KLAPPERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt (Service)
Jul 20, 2018 -

Del Toyota responded

David, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 19, 2018

Excellent as always Once again superb service always prompt always a good price and Pat Solomon is the best service advisor that has ever worked at Del Toyota she keeps m More

by sandrakz5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Torres, Mike Naegele
Jul 20, 2018 -

Del Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 17, 2018

Dissatisfied Purchase a $36,000 car that was dirty and many spots on it. I explained to the service manger that I was not satisfied and he did not care. More

by Bre90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Naegele
Jul 18, 2018 -

Del Toyota responded

That is not the kind of experience we seek to provide. Please call me at your earliest convenience you can so we can address this together. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 17, 2018

Work not completed I had them fix a piece of my car that came loose when I hit a bump. They were nice. They fit me in right away. However, the work is not done well. I More

by JCURIEL0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt , Mike Naegele
Jul 18, 2018 -

Del Toyota responded

We would like to extend our most sincere apologies for your experience. We strive for 100% customer satisfaction and we’re sorry to hear that your recent service visit did not meet your expectations. Your feedback will help us improve as a team. Please contact me at your earliest convenience! Best wishes, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 17, 2018

Very good Came-in for a tire repair and I was all ready to have to pay for a new tire (as this has happened at other places in the past when it probably could h More

by ds1154
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of names
Jul 18, 2018 -

Del Toyota responded

It was our pleasure! Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 16, 2018

Very good quick and easy As usual everything was done on time and without any issues . Price was as quoted and the service coordinator was great . Well done .nothing to be sai More

by QUILLMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jul 16, 2018 -

Del Toyota responded

We appreciate your review and are glad to hear that you enjoyed the service you received from us. I will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 15, 2018

Flat tire repair I came in with a flat on the Tundra, no appointment, was out of there within 1 hr. That’s good service especially on a Saturday afternoon.🦅 More

by MMAXWELL827
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Cartagena
Jul 15, 2018 -

Del Toyota responded

Thank you. We know bringing your car in for service on a weekend is a hassle and we couldn't be happier that we made the process a bit easier for you. We look forward to working with you again if you ever have any automotive needs. Best regards, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 13, 2018

I’m a Raving Fan I had an unexpected low tire pressure gauge light the other morning. Also was due for 10K mike check. I called and was not surprised that they were al More

by KARBMOF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaaarrgghhh my bad I did not write names down
Jul 15, 2018 -

Del Toyota responded

Thank you for your feedback. I'm very happy to hear that your experience was nothing short of exceptional. Our customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Best regards, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 12, 2018

Excellent professional friendly accommodating I have a 2016 rav 4. Since the day I bought it I have continue to be satisfied to the greatest way. Every single person in every department every time More

by Caroline
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Demsky, Mike Naegele
Jul 12, 2018 -

Del Toyota responded

Thank you for the great review, Caroline. Please come visit us if you need anything else, be it service or sales. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 12, 2018

Thorough Took my vehicle in for scheduled maintenance. From split wiper blade to transmission fluid change. All items of concern stated by maintenance agent we More

by BETSYHILLS237
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Dyson
Jul 12, 2018 -

Del Toyota responded

Thank you for this amazing review! We really appreciate your business. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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