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Del Toyota - Service Center

Thorndale, PA

4.3
1,553 Reviews

1,553 Reviews of Del Toyota - Service Center

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August 02, 2018

Awesome I continue to come back for my oil changes and all my services. Every staff member is polite and always willing to accommodate me and my kids!!! More

by CONNER_ERIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyree "Majik" Allison
Aug 05, 2018 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 02, 2018

Quick efficient professional in 8am out 9am..from minute you From the minute you arrive till the minute you leave it is a soothing experience..effecient..professional . Domenici Saia and Mike Naegle reviewed the More

by GREEKIS9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Domenici Saia, Mike Naegele
Aug 05, 2018 -

Del Toyota responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 02, 2018

Professional, courteous and conscientious. The service was prompt and very professional and the staff truly cares about customer satisfaction. I would definitely recommend Del Toyota service c More

by Tibor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 05, 2018 -

Del Toyota responded

Thank you for this amazing review, Tibor! I'm glad your service went well. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 01, 2018

Terrible service. Taped engine wires with electrical tape. Went in for service because ABS and VSC lights were on. Charged an arm and leg to electrical tape the wires back together. Didn't fix the problem, the More

by mddvila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jack Fitzpatrick Service Advisor
Aug 05, 2018 -

Del Toyota responded

Mddvila, I'm sorry to hear about your recent visit at our dealership. Our customers are our top priority, and we do apologize that your vehicle's service needs were not met. Please contact me at your earliest convenience. I’d like to further understand what happened and address these concerns. I look forward to hearing from you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 31, 2018

Great/ friendly and helpful Don was soooo helpful .He helped us unload the old car and drove us home too. He might be the first car salesman i have liked and enjoyed:-) Service More

by Carol
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don Romanek
Aug 01, 2018 -

Del Toyota responded

Thank you for the great feedback, Carol! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 31, 2018

RAV4 Maintenance and Tire Replacement Mark Beury helped schedule a much needed last minute repair for our RAV4 prior to vacation, and also gave us options for an upgrade of tires. Mark tak More

by RIck Waltz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Dougherty
Aug 01, 2018 -

Del Toyota responded

Rick, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 29, 2018

A Home Run Everyone that I have had interaction with at Del from the service writers to the shuttle drivers to the cashiers are professional, kind and respectful More

by Toyotaisawesomeness123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brogan, Jack Fitzgerald, Chrisy, Anita and Jerry Dison and Skip (may he rest in peace!)
Jul 29, 2018 -

Del Toyota responded

Thanks for this marvelous review and congratulations on your new car! We are so pleased that our whole team was able to provide you with such exceptional service. We love the name you have chosen, as well. If you need anything else please don't hesitate to call or stop by! Take care. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 28, 2018

Unacceptable condition when returned When my car was returned to me, the entire glove compartment was hanging off with all wires under it exposed. All of my personal belongings was all ov More

by ESTONE8337
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I dont know his name
Jul 29, 2018 -

Del Toyota responded

I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. Our dealership is committed to providing a pleasant experience and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you most definitely deserve. I would like to personally apologize for the events that led up to your comments and review. I would appreciate the opportunity to speak with you and to make things right. Please contact me at your convenience. I look forward to speaking with you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 22, 2018

Complete satisfaction This service station is far from my place, but I still make a point to visit them. Always get the best service. Very good staff ! More

by ASHISHNIGAM2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jul 23, 2018 -

Del Toyota responded

It's so great to hear we were worth the drive. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Thanks and take care! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 21, 2018

Efficient, professional, friendly Again, efficient, professionalsl, yet friendly and caring.Don’t remember names, sorry. Everyone there is friendly and accommodating. The waiting area More

by MURF07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Dubrow, Monica Donnelly , Ben Gomez, Connor Christman, Tyree "Majik" Allison, Mike Naegele
Jul 22, 2018 -

Del Toyota responded

Thank you for taking the time to write this review. I am pleased to hear that our whole staff was able to provide an efficient and overall positive experience. We look forward to seeing you again! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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