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Del Toyota - Service Center

Thorndale, PA

4.3
1,568 Reviews

1,568 Reviews of Del Toyota - Service Center

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August 11, 2018

On time and done correctly. The main reason I come back is because of your service department. I taught Jerry in school and know he will take care of me.When Walt left I was goin More

by BBERTOLET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abbie Hamid, Ed Pollock
Aug 14, 2018 -

Del Toyota responded

Your great feedback truly made our day! Jerry and Ed work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver! We look forward to making sure that you enjoy your car for many years to come. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 10, 2018

Always a great experience! I am faithful to your service center for many reasons: Level of professionalism Level of service Timely services (quick and efficient) Explanatio More

by KBDOLPHIN333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark (svc) his name should be listed above!
Aug 14, 2018 -

Del Toyota responded

It is wonderful to hear that Mark and our team were able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 10, 2018

Nice facility but had to wait three hours for an oil change I arrived at 8 am for a 5,000 mile check on my Tacoma. Included an oil change. Didn’t get out until 11. Had to ask someone at 10 am how much longer th More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 14, 2018 -

Del Toyota responded

Dave, I'm sorry to hear that your last oil change did not go as smoothly as your previous visits. Thank you for letting us know. Please contact us at your earliest convenience. We look forward to speaking with you soon. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 09, 2018

Service with a smile The service was on time. The Service person came out to me and spoke to me about all the items on the checklist that Toyota provides. I was very pleas More

by DMONACOSR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Aug 14, 2018 -

Del Toyota responded

Thanks for the great rating! We're pleased that everything went well for you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 09, 2018

Easy peasy truck purchase. Second time I had a bad frame, second time I bought a new truck. Don and Pat could not have been any easier to work with. I hadn't planned on buying a More

by MICOOL 61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat in service, great lady she loved my dog as much as I do., Ed Torres, Don Romanek, Brittany Mcdaniel
Aug 14, 2018 -

Del Toyota responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Take care, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 09, 2018

Great I was first in line and they were on time opening the door and Matt was super to deal with. I needed last minute inspection and feel it was done and More

by RICHGOSSHOMES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt was excellent, informative and move it right along
Aug 14, 2018 -

Del Toyota responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 08, 2018

BAD SERVICE The twit that helped me in service dept told me I HAD to buy four tires. I told him I was only going to buy one tire. He got pissed at me. What did More

by badservice
Recommend Dealer
No
Employees Worked With
Mike Naegele
Aug 09, 2018 -

Del Toyota responded

I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. Our dealership is committed to providing a pleasant service experience and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you most definitely deserve. I would like to personally apologize for the events that led up to your comments and 1-star review. We truly appreciate you for choosing Del Toyota and I would appreciate the opportunity to speak with you and to make things right. Please contact me at your convenience. I look forward to speaking with you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 08, 2018

25,000 mile service Prompt friendly service with a smile makes getting car serviced a breeze! Work is always done efficiently and timely with shuttle service available w More

by BECKY23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No names remembered except Jack, sorry.
Aug 09, 2018 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience Becky! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 06, 2018

Service fine upsell terrible. Not happy no one checked my history before trying to upsell something I did not need. Sadly both the tech and writer missed that I had an alignment do More

by VENUTO4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 06, 2018 -

Del Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 05, 2018

Bad Brakes I took my Tundra in for an oil change and break inspection because there was a vibration after 22k miles with my rotors. (A little unusual, right??!! More

by BC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Naegele
Aug 05, 2018 -

Del Toyota responded

BC, I'm sorry to hear that your last oil change did not go as smoothly as your previous visits. Thank you for letting us know. Please contact me at your earliest convenience. I look forward to speaking with you soon. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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