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Del Toyota - Service Center

Thorndale, PA

4.3
1,553 Reviews

1,553 Reviews of Del Toyota - Service Center

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August 19, 2018

Maintenance service Speedy yet professional , as usual. Could do without the tv , no one watches it and can’t hear it anyway . Ppl talk too loud on their cell phones like More

by BERNB32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Burey
Aug 19, 2018 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Take care, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 18, 2018

Service of Camry The team was easy to work with and offered great advice for the car. Mike is an excellent service representative and great representative for your com More

by MMELLET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 19, 2018 -

Del Toyota responded

MMELLET, it was a pleasure to work with you as well! Thank you for choosing Del Toyota and leaving us this very kind review. We look forward to assisting with any future automotive needs! Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 17, 2018

Disappointed I have always gotten great service until this new car. Additions to the new car were done later than offered. The service lost a key to a cargo box th More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
don't know most names of the service people involved
Aug 19, 2018 -

Del Toyota responded

Hello Carol. Thank you for alerting us to this issue during your last visit. Our top priority is delivering 100% customer satisfaction and I am very sorry to hear things did not go as well as usual. I would really appreciate the chance to speak with you regarding this matter as your satisfaction is of the utmost importance. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 11, 2018

Fast and free Came in for service at 8:15 and out in under an hour..They also ordered warenty part for drivers side seat panel. Greeting person was very curtious. More

by JSTANG51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 14, 2018 -

Del Toyota responded

I'm glad your service went well! If you have any questions about the work that was done please feel free to contact me! Take care, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 11, 2018

Great, but Everyone was friendly and patient. I added two things to my list with no problem. Servicing was done in a reasonable amount of time.. But....I wish D More

by AGRADERABC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Fitzpatrick
Aug 14, 2018 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and we are thankful for you feedback. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 11, 2018

On time and done correctly. The main reason I come back is because of your service department. I taught Jerry in school and know he will take care of me.When Walt left I was goin More

by BBERTOLET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abbie Hamid, Ed Pollock
Aug 14, 2018 -

Del Toyota responded

Your great feedback truly made our day! Jerry and Ed work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver! We look forward to making sure that you enjoy your car for many years to come. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 10, 2018

Always a great experience! I am faithful to your service center for many reasons: Level of professionalism Level of service Timely services (quick and efficient) Explanatio More

by KBDOLPHIN333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark (svc) his name should be listed above!
Aug 14, 2018 -

Del Toyota responded

It is wonderful to hear that Mark and our team were able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 10, 2018

Nice facility but had to wait three hours for an oil change I arrived at 8 am for a 5,000 mile check on my Tacoma. Included an oil change. Didn’t get out until 11. Had to ask someone at 10 am how much longer th More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 14, 2018 -

Del Toyota responded

Dave, I'm sorry to hear that your last oil change did not go as smoothly as your previous visits. Thank you for letting us know. Please contact us at your earliest convenience. We look forward to speaking with you soon. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 09, 2018

Service with a smile The service was on time. The Service person came out to me and spoke to me about all the items on the checklist that Toyota provides. I was very pleas More

by DMONACOSR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Aug 14, 2018 -

Del Toyota responded

Thanks for the great rating! We're pleased that everything went well for you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 09, 2018

Easy peasy truck purchase. Second time I had a bad frame, second time I bought a new truck. Don and Pat could not have been any easier to work with. I hadn't planned on buying a More

by MICOOL 61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat in service, great lady she loved my dog as much as I do., Ed Torres, Don Romanek, Brittany Mcdaniel
Aug 14, 2018 -

Del Toyota responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Take care, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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