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Del Toyota - Service Center

Thorndale, PA

4.3
1,553 Reviews

1,553 Reviews of Del Toyota - Service Center

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September 17, 2018

20k checkup Only complaint is that I wasn’t called when car was finished. First complaint I’ve had in almost two years. Keep up the good work. More

by Rslokom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Sep 19, 2018 -

Del Toyota responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 11, 2018

20,000 mike service Friendly and efficient service. Service personnel are very professional and do a great job explaining what service was completed and recommending wha More

by LISAMHILLMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Dyson
Sep 13, 2018 -

Del Toyota responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 11, 2018

20K check and inspection Excellent and quick service. Love that I can schedule my appointment and the time of my appointment is met. Waiting area is also clean and welcoming. More

by AMEXTEX
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Sep 13, 2018 -

Del Toyota responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 09, 2018

costly. long. incobvinient brought car for inspction. breaks and tires cosr twice as anywhere else. theh forgot to do the 120k sevice last time so they did it now changibg oil o More

by MKUTTEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
jack
Sep 09, 2018 -

Del Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. We hope you will continue to choose us for your automotive needs. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 07, 2018

Timely, friendly Would like to see the service center wash the car after servicing . Otherwise service does a good job. Always able to make an appointment on short no More

by Roe123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2018 -

Del Toyota responded

Thank you for taking the time to provide this feedback, Roe. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 07, 2018

Very efficient quick. Friendly service. Everyone is helpful Very quick efficient service . Good quality work friendly helpful staff. Comfortable while waiting. Also a very knowledgeable staff. I’m always please More

by JMACYEM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Sep 09, 2018 -

Del Toyota responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 06, 2018

oil change and rotation of tires Pat was amazing to work with.. She is always very helpful and pleasant, whenever I call... Right now, my son is looking to purchase a Toyota sienna More

by BA0307
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Sep 09, 2018 -

Del Toyota responded

Thank you for taking the time to write this review. We are pleased to hear that Pat was able to provide an efficient and overall positive experience. We look forward to helping your son purchase his Toyota Sienna as well! Until then, take care! All the best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 25, 2018

Replaced my 2013 CAMRY i WAS ABLE TO NEGOTIATE A DEAL WHICH IS FINANCIALLY DOABLE FOR ME. DEREK WORKED WITH ME TO GET A PAYMENT PLAN i AM COMFORTABLE WITH. i LOVE THE SAFET More

by CABOTCOVE70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Tran, Brittany Mcdaniel, Mike Naegele, Derek Thrailkill
Aug 28, 2018 -

Del Toyota responded

We're pleased to hear that our team could get you into a safe new car and that everything went very smoothly. We hope to see you again in the future! Take care, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 21, 2018

I hate these questionnaire I dropped off the night before they got it in early in the morning and he called me right away. Phone manners were very nice would definitely return More

by EPPURCELL54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know who the guy was that worked on my car it is on the records he was very nice and explained everything to me
Aug 24, 2018 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 20, 2018

Service center is awesome. Always a great experience. They explain everything in detail. Every person I have dealt with are friendly and courteous. Will conti More

by LisaN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 20, 2018 -

Del Toyota responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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