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Del Toyota - Service Center

Thorndale, PA

4.3
1,553 Reviews

1,553 Reviews of Del Toyota - Service Center

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November 29, 2018

Routine inspection Took me on time and finished quicker than I thought didn't even have time to wander around and get myself in trouble lol always have been good and fai More

by TCRAIGC307
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Abbattista
Dec 03, 2018 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 28, 2018

Quality at its best I had a positive experience with the Del service department and would recommend it to any one with a Toyota. They were fast friendly and did quality w More

by michaeljthomas454
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Thomas , Mike Naegele
Nov 29, 2018 -

Del Toyota responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 27, 2018

My first service appointment Experience was very professional and the appointment was on time and completed flawlessly. Very impressed overall as this was my first experience wit More

by BRUCETUCKER57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connor Beal
Nov 28, 2018 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 27, 2018

Great service Very friendly and knowledgeable. Jack explained everything that was to be done. He showed me the waiting area, which was very cozy with the fireplace More

by LOBAT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Pichardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack ,the advisor from service, Mike Naegele
Nov 28, 2018 -

Del Toyota responded

Thank you for the five-star rating, Lobat! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 27, 2018

Great customer service I had a low tire pressure light come on and wanted them to check it out because I knew I had clipped a curb. They fit me in right before the holidays More

by KARBMOF
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail
Nov 27, 2018 -

Del Toyota responded

Hi Karbmof, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 23, 2018

Quick and convenient Pleasant experience. Service was completed on time. Easy scheduling.The location is convenient.Ben Gomez was a pleasure to work with.Ken Tran explaine More

by JEFFMCKEE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ken Tran, Ben Gomez
Nov 25, 2018 -

Del Toyota responded

Jeff, we always like to read customer feedback and are happy to know your recent visit was a pleasant one. If there is anything else that we can do for you please don’t hesitate to reach out. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 22, 2018

Always helpful Easy scheduling of appointment. Stayed on time. Cost estimate was close to final expenses. Nice employees. Waiting area is pleasant, roomy, and clean. More

by SSW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Catherine at service desk super helpful., Mike Naegele
Nov 25, 2018 -

Del Toyota responded

Thank you for leaving us your positive review! It was our pleasure doing business with you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 19, 2018

Wheel rotation and balancing Work was done while i waited. Also, at my request, they removed a door panel and removed a handicapped placard that had slipped down inside the windo More

by JIMBOLAPTOP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry in Service
Nov 19, 2018 -

Del Toyota responded

Thank you for this amazing review, JIMBOLAPTOP! We really appreciate your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 18, 2018

Good Service - Nice waiting room I regularly get my car serviced at the dealerrship. I work on their WiFi while I wait. They are friendly and proactive explaining potential repairs. More

by Nmorgan
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Nov 19, 2018 -

Del Toyota responded

Thank you for this amazing review, Nmorgan! We really appreciate your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 17, 2018

Terrible scheduling and communication Called ahead and stated I needed My car by noon on a Saturday. So to help out del I dropped My car off Friday evening so I could have my vehicle on ti More

by JGOOD5454
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure if employee I dealt with mike was not one of them, Mike Naegele
Nov 19, 2018 -

Del Toyota responded

I'm sorry to hear that your last service appointment took longer than expected. We try our hardest to get our customers in and out as quick as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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