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Del Toyota - Service Center

Thorndale, PA

4.3
1,553 Reviews

1,553 Reviews of Del Toyota - Service Center

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January 06, 2019

maintenance check Making an appointment was quick and convenient times were available. Maintenance check was done in the time proposed and explanations if findings and More

by RNORTON2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerald
Jan 06, 2019 -

Del Toyota responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 01, 2019

Friendly employees Jack Fitzpatrick in the service department was a great help. He was very friendly and knowledgeable. I would definitely recommend this service depart More

by HFITZP99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Fitzpatrick
Jan 02, 2019 -

Del Toyota responded

Thank you for taking the time to write this review. We are pleased to hear that Jack was able to provide an efficient and overall positive experience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 01, 2019

Installation of trailer hitch Dealership keep us informed of the progress of the installation of our trailer hitch since it was talking longer than expected. We were delighted tha More

by SUENJACK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark in service department
Jan 02, 2019 -

Del Toyota responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 28, 2018

Excellent Jack provides prompt, courteous, friendly, patient, and excellent service without fail every single time. I will always recommend Del Toyota for servi More

by assistant1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jack
Dec 30, 2018 -

Del Toyota responded

Thank you for taking the time to write this review. We are pleased to hear that Jack was able to provide an efficient and overall positive experience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 27, 2018

10,000 mile service Service center was engaging, but the trip did take a while- almost 1:45 minutes. Understandably, on a rainy Friday @3:00 and I was 5 minutes late. More

by TDOUGHERTY2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Dec 27, 2018 -

Del Toyota responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 26, 2018

Always fast always reasonable Fast service always reasonable Always willing to work with your schedule Very nice billing and payment staff as well Overpriced charge to repla More

by GREGORY.MAZZONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Dec 26, 2018 -

Del Toyota responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 25, 2018

Service at DelToyota The service was prompt and efficient. The waiting area was comfortable and well appointed...comfortable seating, TVs, special area for electronic use More

by jwasja0215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2018 -

Del Toyota responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 24, 2018

Professional and caring! I brought my 10 year old, 170K mile Toyota Yaris for an inspection as it is getting passed down to my teenage daughter next month when she gets her dr More

by JAFISHER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Dec 26, 2018 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 19, 2018

Warranty work Mark in Service dept very helpful. Good experience overall. I will recommend Bill Toyota service and sales department to my friends and coliques. Than More

by Hank13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark, Mike Naegele
Dec 19, 2018 -

Del Toyota responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

December 18, 2018

Poor service Drop my car off at 8:30 a.m. Call to ask what time to pick up my car at 11:00 Was told to pick up the car at noon arrived car was not complete Was a More

by Buster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service desk guys, Mike Naegele
Dec 18, 2018 -

Del Toyota responded

I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your vehicle’s needs were not met, then it is apparent we fell short of our customer service goal. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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