Back

Del Toyota - Service Center

Thorndale, PA

4.3
1,553 Reviews

1,553 Reviews of Del Toyota - Service Center

Sort by
January 15, 2019

25,000 service Was offered a maintenance/service contract for the balance of my current lease of a 2017 Toyota. Distance to the dealership and proximity to a local s More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica Donnelly
Jan 17, 2019 -

Del Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 15, 2019

Pat Solomon I continue to use the Thorndale Toyota deskership because of Pat Solomon at the service desk. I only ask for her because she is honest and goes above More

by Tanger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Solomon
Jan 17, 2019 -

Del Toyota responded

Thank you for the positive feedback! We really appreciate your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 15, 2019

Five star day.... I'd appreciate the good service I had that day thank you so much.... I'm looking forward to coming back and trade in my car for a new model soon... More

by Ronald98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Gomez
Jan 17, 2019 -

Del Toyota responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Del Toyota. If there is anything more that we can do, please come back and see us again. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 15, 2019

Wonderful ,prompt, helpful I drove in to Toyota with a flat tire 4:15 pm no appt. They serviced my car with a new tire with in am hour More

by Cristinziani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jan 17, 2019 -

Del Toyota responded

Thank you for the review. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 15, 2019

Unnecessary fees I brought my car for engine light check twice in a month. They were not able to fix it but have charged me for diagnostic. I had to take the car to a More

by KUSTIZ
Recommend Dealer
No
Employees Worked With
Ken Tran, Abbie Hamid, Mike Naegele
Jan 17, 2019 -

Del Toyota responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 15, 2019

Not satisfied looks like they don’t care . Tech had no knowl On my vehicle oil was leaking from deferential del told me to put new deferential I went to to get second opinion from another dealer they replaced th More

by J
Customer Service
Recommend Dealer
No
Employees Worked With
Mike Naegele
Jan 17, 2019 -

Del Toyota responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 15, 2019

Recall (Chipped My Painted Wheel) I brought my car here for a recall and when i got my car back it had a paint chip in one of my custom wheels that is Painted, im not happy about it . More

by Nick1639
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Donlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Dubrow, Monica Donnelly , Connor Christman, Connor Beal, Nick Abbattista, Jared "The Champ" Bell, Joe Barber, Sean Boorse
Jan 17, 2019 -

Del Toyota responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 13, 2019

Very good service and on time for work completed the work was done in the time frame promised. I would recommend to anyone who has a Toyota More

by DSR19371
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Tran, Mike Naegele
Jan 13, 2019 -

Del Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 11, 2019

Happy withe service Efficient, courteous, and expert service. Diagnosed engine starting battery that giving us trouble, and replaced it. This dealership is a bit out of More

by LEODADONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My apologies - am bad at remembering names..., Mike Naegele
Jan 13, 2019 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 10, 2019

Great service experience We recently moved to Chester County. I have a 2016 Rav 4 Hybrid that needed inspection & 30,000 mile service & a brake noise to be fixed that my old More

by KW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Soloman
Jan 13, 2019 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

...
131
...