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Del Toyota - Service Center

Thorndale, PA

4.3
1,553 Reviews

1,553 Reviews of Del Toyota - Service Center

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January 30, 2019

Did All They Could to Please a Customer From making the reservation to driving it to me at the front when it was complete ... smooth as silk! What else is there to say? More

by PUFFINWM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am sorry but I forget names easily ... hey, I'm almost 76! They were ALL first class.
Jan 31, 2019 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 29, 2019

awesome service - Tundra The Tundra looked great when Joe brought it out to us and he took his time and went over everything with our Tundra and made sure we understood it. More

by Finally
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Romanek, Joe Barber
Jan 30, 2019 -

Del Toyota responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 17, 2019

Recall Del did a good job taking care of the air bag recall. They alerted me to another upcoming recall and said they would inform me when the fix is ready. More

by KateC810
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jan 17, 2019 -

Del Toyota responded

Thank you for putting your trust in Del Toyota! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 17, 2019

I have had our Toyota’s serviced hear for years - great wor. Del service center is professional, pleasant and thorough. Pat Solomon always goes the extra mile for her customers- she is excellent! Have recommende More

by Pleased customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Solomon , Angel Lewis
Jan 17, 2019 -

Del Toyota responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 16, 2019

Waste of time. Would rather go else where. Waste of time. Took my car their for new tires and an alignment and they mount one of the tires the wrong way out. Also didnt print alignment sheet ou More

by Br D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Jan 17, 2019 -

Del Toyota responded

We appreciate you sharing details of your time spent with our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 16, 2019

Del Toyota revire I had scheduled my car to be serviced at 9 am. Rather than wait I dropped the car off the night before. When I dropped the car off the service perso More

by Michele58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Naegele
Jan 17, 2019 -

Del Toyota responded

We appreciate you taking the time to share about your recent experience in our service center. We can assure you this is an isolated incident and not how we conduct business. If you are open to contacting me at your earliest convenience, I would appreciate the opportunity to do my best to fix this issue for you. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 16, 2019

Neather drive farther distance than go there Never dealt with so many rude people in my life. Picking my car up lady behind the desk have a nasty remark about not having to pay for my 10,000 mile More

by Weir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Naegele
Jan 17, 2019 -

Del Toyota responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 16, 2019

A dealership that feels like family I’ve been with this dealership for 14 years and have had nothing but positive experiences. They have never tried to up sell service, but have always g More

by Exsell2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack and Jerry in service.
Jan 16, 2019 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 16, 2019

Consistently Good Service from Del Del Toyota keeps our family’s three Toyota’s in tip-top condition and alerts us for times to schedule service visits—and gives us helpful discounts on More

by Sam3cars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Abbattista, Joe Barber
Jan 16, 2019 -

Del Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 16, 2019

No hassle service Super efficient Service Dept. Schedule an appointment,drop the car off, they almost have the servicing done before you can get back home. Pickup is ea More

by Crowmaster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Jan 16, 2019 -

Del Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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