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Del Toyota - Service Center

Thorndale, PA

4.3
1,555 Reviews

1,555 Reviews of Del Toyota - Service Center

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February 25, 2019

Easy, Friendly, Fast Pat Solomon is the best. She is knowledgable, friendly and efficient. Work was done in much less time than anticipated. Problems I pointed out were de More

by Ryang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Solomon
Feb 25, 2019 -

Del Toyota responded

Thank you for taking the time to write this review. We are pleased to hear that Pat was able to provide an efficient and overall positive experience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 25, 2019

Disengaged service writer I was in for my first service and was happy to have it included. After two inquiries the only response recieved was "you'll need another appointment f More

by TacoNope
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unsure
Feb 25, 2019 -

Del Toyota responded

I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your vehicle’s needs were not met, then it is apparent we fell short of our customer service goal. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 24, 2019

Great service every time Always easy is it a deal with easy prices. Mike and Dominic are always great to deal with. The rest of the service team is right on par. More

by KPINKY7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic and his team are always fantastic, Mike Naegele
Feb 24, 2019 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 22, 2019

Tire replacement Everyone was very friendly even though I did not purchase my vehicle there. Had my tire shred out within a mile from there so it was an emergency sit More

by TRACY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad
Feb 24, 2019 -

Del Toyota responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 22, 2019

Inspection My car was in for inspection. Waited while it was being inspected. Wait time wasn’t bad and enjoyed a hot dog & soda from Del while I waited. Couldn’t More

by MGPRATICO1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Feb 24, 2019 -

Del Toyota responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 21, 2019

This is my second review Already submitted a review. Brought my tundra to have upholstery cleaned but stain did not come out and no one told me this. Expensive upholstery sp More

by Hidden River
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not have the name so I guessed, Mike Naegele
Feb 21, 2019 -

Del Toyota responded

It is always our goal to earn your 5-star rating. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those 2 additional stars in the future. We look forward to hearing from you. Thank you! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 19, 2019

Great service As I always get when I take my truck in for service I always get great service. They go over the work they have done in great detail. More

by SEANB872000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Fizpatrick
Feb 19, 2019 -

Del Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 19, 2019

Service Pat is always so accommodating, even in an emergency. I can always count on her getting my car fixed to accommodate my needs. That’s why I have been a More

by Maria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat
Feb 19, 2019 -

Del Toyota responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 19, 2019

dependable I have my car serviced here for four years since I purchased it here new. The service and sales department are exceptional in the process of purchas More

by RPRICE4392
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Pichardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Fitzpatrick, Mike Naegele
Feb 20, 2019 -

Del Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 18, 2019

Service Never had a problem getting an appointment when I needed it, regular maintenance,repairs or warranty. Usually have the first appointment in the morni More

by Ed3152
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Solomon, Mike Naegele
Feb 18, 2019 -

Del Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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