Del Toyota - Service Center

It took way longer than projected My car was finished sitting outside and I had to wait an hour to get it from the service department. The service manager was rude and the other servic My car was finished sitting outside and I had to wait an hour to get it from the service department. The service manager was rude and the other service person wasn’t helpful. More

A very good experience I came in with a noise problem and it was diagnosed and fixed on a timely manner. I was able to wait for the car. The service was outstanding as usual I came in with a noise problem and it was diagnosed and fixed on a timely manner. I was able to wait for the car. The service was outstanding as usual and done in a timely manner. I cannot day enough good things about Pat who is my service person. She is great More

Inspection and brakes Michael was very professional and did a great job on the car. Would come go back to Michael for any service on the car. Thank you! Michael was very professional and did a great job on the car. Would come go back to Michael for any service on the car. Thank you! More

Vehicle Inspection/Oil Change The service department at Del Toyota in Thorndale, PA is the best! Friendly, professional desk clerks and also my one and only tech that works on my The service department at Del Toyota in Thorndale, PA is the best! Friendly, professional desk clerks and also my one and only tech that works on my car "Victor". He always lets me know if my car needs anything else so that I keep it up mechanically. More

Maintainence Fixed issues. Very speedy new brakes feel great Would reccomend to snuone who needs service done to their vehicle in a timely manner.seat issue is go Fixed issues. Very speedy new brakes feel great Would reccomend to snuone who needs service done to their vehicle in a timely manner.seat issue is gone. More

Super Speedy Service I had a drop-off scheduled for last Saturday and my Friday cleared up a bit. I called Del to see if I could switch my appt date and time. They were I had a drop-off scheduled for last Saturday and my Friday cleared up a bit. I called Del to see if I could switch my appt date and time. They were able to accommodate. It took less than 1 hour to do emissions, inspection, and LOF. More

75000 mile Service The service.was done in a timely and efficient manner. I will always have Toyota do all my service work. It is always easy to make an appointment H The service.was done in a timely and efficient manner. I will always have Toyota do all my service work. It is always easy to make an appointment Hi More

Prompt and excellent service. We had the 30,000 mile checkup and service. The service was excellent and prompt and everyone was very courteous. The price was very fair Our wait t We had the 30,000 mile checkup and service. The service was excellent and prompt and everyone was very courteous. The price was very fair Our wait time was what was expected. More

Worst ever experience I gave my car for complete diagnosis of the engine as I saw oil leakage all over the engine. After full diagnosis, I was told there are no leaks and t I gave my car for complete diagnosis of the engine as I saw oil leakage all over the engine. After full diagnosis, I was told there are no leaks and the leak could possibly dye to loose engine cap. I asked them to confirm that there is no problem with the head gasket or gasket cover. I was told that they need do the diagnosis again and I was told that I need to pay the 2nd diagnosis charge. I was also told that I will not be charged the whole diagnosis fee. I was really upset but said to go ahead as I wanted the root cause for the oil leakage. After the 2nd diagnosis, it was confirmed that there was no problem with the head gasket or gasket cover. Since the remaining repair costs are very high, i told the service guy that I wanted to get the repairs done elsewhere. When I went to pay and pick up the car, I saw charge for 2 full diagnoses plus a separate charge for oil clean up of the engine and some other charges. Since there were no service people available to talk about the charges, I just paid and got the keys. However, when I went to my car and checked under the hood, there was still so much oil leakage. Since my contact (Jerald Dyson) was out on the weekends I sent an email the next week asking for some clarification on the diagnosis and charges. I still have not received any response, either by email or phone call and it has been about 2 weeks now. When I took the car to my other regular place, Firestone, they. Howe’s and explained clearly what the problem is with gasket/ gasket cover. I had it replaced immediately (have the receipt also). I never thought that Toyota dealership does this type of service( very inaccurate diagnosis) and over charges for nothing. I don’t ever take my car to dealership for service at either this location or any location. More

Service is great, I have regular oil changes there and they are always done in a timely fashion. Staff is polite and helpful. Willing to answer any question is great, I have regular oil changes there and they are always done in a timely fashion. Staff is polite and helpful. Willing to answer any questions. More