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Del Toyota - Service Center

Thorndale, PA

4.3
1,556 Reviews

1,556 Reviews of Del Toyota - Service Center

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April 30, 2019

Usually Great Service Del Toyota usually has great service but recently I have noticed a change. I took my car there a few weeks ago on a Wednesday morning and left it the More

by Cheim2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
May 01, 2019 -

Del Toyota responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 29, 2019

Toyota Service at Del Del Yoyota has always delivered excellent service to our family . They are very professional in their customer service and consistently provide automo More

by NANCYP172
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Tran
Apr 30, 2019 -

Del Toyota responded

Nancy, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 28, 2019

Radio replacement Service was quick and efficient. Didn’t have to wait long at all. I was there for under an hour. Waiting area was extremely clean and offered coffee/w More

by GEEKAY1953
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Apr 28, 2019 -

Del Toyota responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Please do not hesitate to come back again if you need anything else in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 24, 2019

Experts in the service department including my contact perso I appreciate the experience and knowledge that my service representative, Pat, provides me when I need service on my Rave 4. She explains to me the More

by Sandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat
Apr 25, 2019 -

Del Toyota responded

Hi Sandy and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Pat is a great asset and we're thankful to have him on our team. We appreciate your business! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 23, 2019

Always very helpful Great service no complaints They know what they doing Always received great service truly concerned about keeping the customer first Will recomm More

by AF13834603
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abbie Hamid
Apr 25, 2019 -

Del Toyota responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 19, 2019

A+Service Very knowledgeable and helpful staff! I travel almost an hour to go to Dell, even though I have a local dealer. Service was quick and thorough. More

by ROBSTER71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Apr 22, 2019 -

Del Toyota responded

We appreciate the kind words, Rob. We look forward to seeing you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 17, 2019

grease marks I would have given five stars but there were grease hand prints on my console that were hard to get rid of. Expected better care of the interior. More

by Debg885
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Apr 18, 2019 -

Del Toyota responded

Thank you for the great feedback, Deb! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 15, 2019

emergency battery replacement Excellent response to an unexpected problem. Pat worked me into the schedule ASAP and everything was taken care of in short order and I was back on my More

by JHHJSH1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Solomon
Apr 15, 2019 -

Del Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 15, 2019

Airbag replacement under warranty and an oil change. This dealership is one of the best in their treatment of their customers. I have purchased two cars and leased one in the past eight years, and I have More

by Tflick3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry
Apr 15, 2019 -

Del Toyota responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

April 14, 2019

Amazing! Everyone is always polite. The service is quick and friendly. I recommend them to everyone!! They go out of their way to help you and make sure you le More

by Lady Alustrial
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Gomez, Mike Naegele
Apr 15, 2019 -

Del Toyota responded

Thank you for the great review, Lady. Please come visit us if you need anything else, be it service or sales. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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