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Del Toyota - Service Center

Thorndale, PA

4.3
1,556 Reviews

1,556 Reviews of Del Toyota - Service Center

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May 29, 2019

Prices and recomm were outrageous I brought my truck in for service. I recieved a call that I need 3 tires, 4 brake pads and two rosters shaved down. I was told the breaks would not pa More

by mikegalli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Naegele
May 29, 2019 -

Del Toyota responded

Thank you for alerting us to this issue, Mike. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 28, 2019

Great service every time I have every issue with my vehicle resolved in a timely matter. My service rep, Pat, works with me every time to do whatever ever necessary to accommo More

by tadjls
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Solomon
May 29, 2019 -

Del Toyota responded

We appreciate your input! We're glad to hear that you are consistently impressed with the service we offer here at Del Toyota. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 28, 2019

Very satisfied with work and people I am really pleased with the service and my car experience . I deal with Pat in the service department and she is great. I have been with Toyota for t More

by MOORE100
Recommend Dealer
Yes
Employees Worked With
Other Employees : Pat
May 29, 2019 -

Del Toyota responded

Hello and thank you for your kind words! Pat is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 26, 2019

10,000 mile check up I love the fact that when you call or stop in they always try to fit you in ASAP. Everyone always very professional and courteous! More

by MIGSALI1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
May 27, 2019 -

Del Toyota responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 21, 2019

Took Advantage of my Loyaty Charged for a service that was not needed. Stopped in for an early maintenance and 2 months early inspection. Charged for my front rotators to be re More

by GREGORYGOUTY45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gerry and whoever inspected my car
May 27, 2019 -

Del Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 20, 2019

20K service Attended to immediately, i.e., no waiting in que. Quick check in. Pleasant interaction with staff. Performed required work in reasonable time frame More

by Jac123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerry and Jack, Abbie Hamid
May 21, 2019 -

Del Toyota responded

Thanks for the great feedback, Jac. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 19, 2019

Convince & courteous. They worked around my schedule to get my truck done. Always friendly and courteous. I will always use Del Toyota. We like the service we get More

by RAMON71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Lewis, Mike Naegele, Grady Oren
May 19, 2019 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 16, 2019

iM 25K service Work dine really fast. I was told 2 hours, and pleasantly surprised it took only 1 1/2 hour. Got my PA inspection & was on my way. More

by LUCKYEGGSTUDIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica McDaniel
May 19, 2019 -

Del Toyota responded

We appreciate the kind words. We look forward to seeing you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 15, 2019

Convenient and nice waiting area with outstanding donuts. The whole process from arrival to departure was smooth and efficient for the yearly inspection of my vehicle. Everyone was friendly and helpful and t More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember the names.
May 16, 2019 -

Del Toyota responded

Jack, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

May 15, 2019

No hassle After having my new truck for a 2 weeks I noticed what looked like scratches on the hood. Turned out to residue from protective covering from factory More

by Jerb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian Sirbu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
May 16, 2019 -

Del Toyota responded

We appreciate the kind words, Jerb. We look forward to seeing you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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