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Del Toyota - Service Center

Thorndale, PA

4.3
1,556 Reviews

1,556 Reviews of Del Toyota - Service Center

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August 07, 2019

Pleasant, no hassle Pleasant, no hassle, no games, Your drop off area with the overhead doors that open and close in front and behind the vehicle providing a conditioned More

by Bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Solomon
Aug 08, 2019 -

Del Toyota responded

Bob, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 06, 2019

Routine service and PA State Inspection Routine service, oil change, tire rotation checking levels and PA inspection all done at competitive cost and convenient to me. A short wait at the de More

by BETTERBETTY2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 08, 2019 -

Del Toyota responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 05, 2019

Car inspection The quality of work was great, but the time it took was ridiculous... I had an appointment at 9am to get my car inspected, they informed when I dropp More

by AMANDA.GAULL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 05, 2019 -

Del Toyota responded

Amanda, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Del Toyota's Service Department. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 05, 2019

Waited 3 hours for brake pads to be installed I usually have a great experience with the Dell Toyota service department. This last visit I was there for over 3 hours to have brake pads installed.. More

by PATRICK53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 08, 2019 -

Del Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 04, 2019

Service I felt robbed. Service was way over priced. You lost me on that one and makes me question the previous service. I was very, very, very, very disappoin More

by Maymay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Naegele
Aug 05, 2019 -

Del Toyota responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 01, 2019

Tire issue Brent was very helpful in reviewing my warranty for the tored on my car and quickly got a new tire and replaced it. I will not let anyone else work on More

by AMCFADDEN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Murray
Aug 05, 2019 -

Del Toyota responded

Thank you for your great review! We're glad to have Brent on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 01, 2019

Tried to charge add ons Car is less then 2 yrs old. Service team told me the battery was corroded When I checked it was brand new and I had it tested at pep boys it was pe More

by Buster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Mike Naegele
Aug 05, 2019 -

Del Toyota responded

That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 30, 2019

Service dept followed up to say repair parts had arrived so my appointment could go forward (Jerry) car was delivered within the time estimated to me. More

by MSCHUSLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry
Aug 05, 2019 -

Del Toyota responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 29, 2019

Awesome Prompt and excellent work. Clean area all around and good snacks. Friendly and service had a good experience as always. I will recommend dealership More

by deleonguillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2019 -

Del Toyota responded

Thank you for your great feedback and recommendation! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 28, 2019

Thank you! The last thing myself and husband were planning to do this year was purchase new vehicles. We just had a baby and I was just returning to work after a More

by Danihall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Christman
Jul 29, 2019 -

Del Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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