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Del Toyota - Service Center

Thorndale, PA

4.3
1,556 Reviews

1,556 Reviews of Del Toyota - Service Center

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October 07, 2019

TRD Pro 4 Runner purchase All great things to say about the purchase process. Quick and painless throughout the entire process to buy the new 4 Runner. My third Toyota purchase More

by BASS2LIP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Tran, Angel Lewis
Oct 08, 2019 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 07, 2019

Great service Fast service and great communication with the working people in the service department . I will keep use this trusted service always and I am hoping t More

by LAMEY.MAKKAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Oct 08, 2019 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 02, 2019

Service done on time and correctly done I arrived a little early and the car was taken as soon as I arrived and was told how long the service would take and it was done at that time . More

by KPANNABALLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Romanek, Mike Naegele
Oct 02, 2019 -

Del Toyota responded

Thanks for the great feedback. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 02, 2019

Unhappy result Dominick the service manager checked the pealing of the top layer of paint on the left rear of my Avalon. He said it was stress by hitting something More

by ALVIN4JAWS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat, and Dominick (service Manager)
Oct 02, 2019 -

Del Toyota responded

Alvin, our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 01, 2019

Great experience felt very respected! Will return for my next service I felt I was treated fairly price for my service was good and they even completed it More

by DOMENIC_SAIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Oct 01, 2019 -

Del Toyota responded

Domenic, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Del Toyota! If there is anything else we can do for you, please feel free to give us a call. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 01, 2019

Always great. I am retired from the auto business and can honestly tell you these folks know what they are doing. I had experience with a competing brand. They al More

by Gordon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat the service writer/
Oct 02, 2019 -

Del Toyota responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 01, 2019

Took my vehicle for an oil change I took my car or an oil change which I was only going to pay $18.99 well they ended up doing all this work on my car without letting me known changing More

by CZ774542
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Naegele
Oct 02, 2019 -

Del Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 29, 2019

Bad feeling Been in twice so far for the same problem and it's still there. They don't seem to have a clue. Have a bad taste in my mouth for Toyota looks like thi More

by BOBTWOSIXTY
Recommend Dealer
No
Employees Worked With
Mike Naegele
Oct 01, 2019 -

Del Toyota responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 27, 2019

Excellent Sercice The representative Jerry took me in for an inspection despite the fact that i did not have an appointment. Wating time was less than expected. The rep More

by mkusernm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry service representative
Sep 27, 2019 -

Del Toyota responded

Hi and thanks for the great feedback! We're very happy that Jerry was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

September 25, 2019

All check engine lights on The check engine light came on my car while I was driving. I went in and they could not figure out what was wrong. We reset the computer and all seem More

by Zali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Sep 27, 2019 -

Del Toyota responded

Thanks for giving us the opportunity to service your vehicle, Zali. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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