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Del Toyota - Service Center

Thorndale, PA

4.3
1,556 Reviews

1,556 Reviews of Del Toyota - Service Center

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October 22, 2019

Always great service! Every time I bring one of my vehicles in for service it's handled quickly and professionally. Top-notch service, comfortable waiting room, and friendl More

by Screenname
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Fitzpatrick
Oct 23, 2019 -

Del Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 21, 2019

Very good thank you I always take my car to Del Toyota for service I always take my car for service at Del Toyota I’ve been by cars there since 1983 More

by Pomodoro 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Demsky, Don Romanek, Nick Abbattista, Mike Naegele, Sean Boorse
Oct 21, 2019 -

Del Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 18, 2019

Underwhelming Recent service experience was awful. Only rating this at 3 stars because of Pat at front desk who went above and beyond. Reconsidering future options. More

by JFortmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t know every name of who I dealt with.
Oct 20, 2019 -

Del Toyota responded

Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 17, 2019

Took too long Over 2 hrs for 5k service and inspection. And I had to check at the desk because I saw my car back in the drop off bay! More

by MATHDJM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Naegele
Oct 20, 2019 -

Del Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 17, 2019

Making life easier The service department is easy to deal with. They have great customer service skills and they stay very close to their schedule. I know that it’s a More

by SUECEP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Oct 20, 2019 -

Del Toyota responded

Thank you for sharing your feedback. Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with our team to ensure we continue to provide the same level of service for all of our customers. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 15, 2019

Very helpful with an odd repair need The whistling situation in the driver door was not easy to diagnose, but the service staff promptly figured it out and quickly resolved the issue. I w More

by GEMMANUEL0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Oct 15, 2019 -

Del Toyota responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 15, 2019

Service and inspection Very good and responsible service qualified personnel and friendly support. I liked suggestions and recommendations very professional. My car is nine More

by Yefim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Oct 15, 2019 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 14, 2019

Service has not called back about our issue I purchased the Toyota care plan and they told me there was a “special” and it was $229 they took my credit card over the phone and charged me $249. More

by TRACYD0
Customer Service
Recommend Dealer
No
Employees Worked With
It’s on my receipt at home
Nov 05, 2019 -

Del Toyota responded

Hi TRACYDO, I believe this mistake was corrected and resolved at the quoted price with our apologies for not originally matching the special discounted price. If that is not the case, please contact me at your earliest convenience. Sincerely, Mike Naegele, Service Manager m_naegele@delautogroup.com, 610-383-6200 ext 117

October 12, 2019

Inspection Friendly personell and a very nice facility the sales man were very helpful and showed me plenty of new and used trucks while my truck was being servi More

by MARKSCLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Dennis. Domenic Sala and a bunch of other tech's not listed
Oct 14, 2019 -

Del Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

October 08, 2019

My service manager has become a good friend My service manager and I have a great relationship. He cares a great deal about keeping my wife and kids safe in our cars. And I trust him implicitl More

by Paul F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Bomberger
Oct 09, 2019 -

Del Toyota responded

Hello Paul and thank you for your kind words! Matt is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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