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Del Toyota - Service Center

Thorndale, PA

4.3
1,556 Reviews

1,556 Reviews of Del Toyota - Service Center

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November 18, 2019

Service I’ve planned my service around Jerry’s availability for years, because he’s thorough, informative, trustworthy and can always accommodate my schedule. More

by GPTWISS73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Dyson in Service Dept.
Nov 18, 2019 -

Del Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 17, 2019

Fast service but very expensive Your staff was courteous and professional and very prompt. I only waited 20 minutes so that was satisfactory to me. However, $338.00 for a remote cont More

by kcross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Naegele
Nov 17, 2019 -

Del Toyota responded

Thank you for the feedback! We are happy to hear about your positive experience at Del Toyota, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 17, 2019

Radio replacement Did a fine job in replacing my defective radio in my taco. Didn't disturb anything and there isn't any new rattles. So far the new radio is working fi More

by BOBTWOSIXTY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Nov 18, 2019 -

Del Toyota responded

We appreciate the kind words, Bob. We look forward to seeing you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 13, 2019

Service 35K Best service department especially Jack and his manager. Always gives the information on results of tires, oil and brakes. This way I can anticipate m More

by GASSCOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Nov 13, 2019 -

Del Toyota responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 13, 2019

Pleasant experience as usual. Cozy environment to wait while work is being completed. Service didn’t take too long. Returning customer for years. Etc etc More

by DSJONES01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Dyson
Nov 13, 2019 -

Del Toyota responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 12, 2019

Del Service Good communication. Work was done as described. They had some trouble getting the gas tank back on and let me know about it. Always have been able to More

by D1st
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack
Nov 12, 2019 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 12, 2019

Excellent and prompt service I lost one of my key fobs, but had insurance, and the service department was so very accommodating!! I would HIGHLY recommend Del Toyota for any serv More

by PATTIANNSULLIVAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry from the Service Dept
Nov 13, 2019 -

Del Toyota responded

Patti, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 12, 2019

Worst experience of my life 1st was told that my repair would talk longer three expected as well that it’s inspection would be done. I came back to find that not only had the pro More

by Seriphex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Nov 12, 2019 -

Del Toyota responded

We appreciate you sharing details of your time spent with our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 12, 2019

Easy check in, work completeted correctly in a timely manner Jerry was so right on. You come in to an easy check in Hand over the keys and the car is back with work completed post haste with Jerry explaining More

by JoeCJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Advisor Jerry , Mike Naegele
Nov 12, 2019 -

Del Toyota responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 11, 2019

5,000 mile check up We had a very pleasant, friendly and thorough experience. We just love using Pat and her team when our cars need to be serviced. Thank you! More

by MJMC018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat in Service, Mike Naegele
Nov 12, 2019 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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