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Del Toyota - Service Center

Thorndale, PA

4.3
1,556 Reviews

1,556 Reviews of Del Toyota - Service Center

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December 03, 2019

Exceptional dealership The service advisor “Jack” was great. The Service Manager “Frank” was very professional and he made sure that the highest expectations were met. It w More

by GOERNEMANN4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack and Frank
Dec 04, 2019 -

Del Toyota responded

Thank you for putting your trust in Del Toyota! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 30, 2019

not as thorough as hoped 100,00 miles service included evaluation of wipers. Rear wiper has been split for weeks, service neither noted or replaced rear wiper. Tires leak air. More

by ASHCROFTERRIERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't remember, not pulling paperwork to see,
Dec 02, 2019 -

Del Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 26, 2019

Awesome Everything went like clockwork...love this place did everything fast and correct I definitely would recommend this dealer to everyone they let me know More

by Jrahtes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
Nov 27, 2019 -

Del Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 24, 2019

Great people. Great service. Great people great service . My car is running better then ever. Everyone is professional and easy to work with. Great wait area. Easy to get to More

by Downingtown.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Nov 25, 2019 -

Del Toyota responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 24, 2019

Ok service After bringing your car multiple times for the initial issue, it will eventually get fixed after at least the 5th time taking it. Just dont get Pat as More

by Donotreply
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : In Service...Pat, Matt, Jack, Josh, Al Demsky, Mike Naegele
Nov 24, 2019 -

Del Toyota responded

That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 21, 2019

4Runner Repair Jack was very helpful. If I have anything that could have been better, would be that Jack or someone in the service department could have offered me s More

by Head
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack in service department.
Nov 21, 2019 -

Del Toyota responded

Thank you for the feedback! We appreciate hearing all the comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 21, 2019

Almost good enough I recently bought four new tires at Del and after the experience which did not go real well I wrote a report that was not very favorable. Unfortunate More

by rzellers1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I didn’t not the name
Nov 22, 2019 -

Del Toyota responded

We appreciate you sharing your experience with Del Toyota. We would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust again. Thank you, and I look forward to hearing from you soon. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 20, 2019

Professional and proficient I rated this interaction withDel Toyota to be high quality and I do plan to continue. The people doing the work have always treated me respectfully. T More

by HELLBERG1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Dyson
Nov 20, 2019 -

Del Toyota responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 19, 2019

State inspection Fast friendly service. Comfortable waiting room. What more can I say. Very happy with every one in the service area ac nd cashiers. Will be back. More

by BEACHSTUDIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure, Mike Naegele
Nov 19, 2019 -

Del Toyota responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 18, 2019

30 000 mile check up Everything went very fast. Well done. Didn't know what to expect since it's the first time ther e since I just moved into the area. More

by Doyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Nov 18, 2019 -

Del Toyota responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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