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Del Toyota - Service Center

Thorndale, PA

4.3
1,568 Reviews

1,568 Reviews of Del Toyota - Service Center

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March 08, 2025

Excellent service; however, it took over two hours for an oil change and a transmission oil change. More

by MPASTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2025

they provided outstanding service from the time i arrived to the time i left the building. More

by leopcornelius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Pichardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
MASON KARKOSKA
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2025

Very thorough and prompt service repairing my tire when I hit a pot hole on the US 30 bypass in February 2025. I had my car back the same day. I appreciated the service and quick turnaround time. Thank you More

by dmsbei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2025 -

Del Toyota responded

Thank you for sharing your experience! We're glad to hear that you received thorough and prompt service at Del Toyota while getting your tire repaired. It's great to know that we were able to have your car back to you the same day. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Del Toyota Team

March 05, 2025

This dealership is great, they take the time to explain their findings and impact it has on your vehicle, they also listen to your comments and take in consideration and work with you to solve the problem. More

by Willeenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Advisor - Shawn Krause
Mar 05, 2025 -

Del Toyota responded

Thank you for your review! We are glad to hear that you had such a positive experience at Del Toyota and that Shawn and our team were able to accommodate your needs. We appreciate you highlighting the importance of communication and customer service. We look forward to seeing you again soon. Thank you for choosing us! Sincerely, Del Toyota Team

February 26, 2025

Great service is always provided by Lewis & Alexander. I highly recommend them for any of your vehicles service needs. More

by s.keech85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lewis Lopez
Feb 27, 2025 -

Del Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with Lewis and Alexander at Del Toyota. Your recommendation means a lot to us. We look forward to serving you again in the future for any of your vehicle service needs! Sincerely, Del Toyota Team

February 20, 2025

The automobile service was completed on time, which I appreciated. However, I encountered an issue after picking up my car. As soon as I drove home, I noticed that there were oil stains on the rear seat. More

by RAJSREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Del Toyota responded

Thank you for your feedback. We appreciate you bringing your experience to our attention. We understand the importance of maintaining a clean environment while servicing your vehicle and assure you that your concerns regarding the oil stains on your rear seat will be addressed to improve our standards. If you wish, please feel free to reach out to Del Toyota directly to discuss this matter further. We value your trust and strive to make your next visit a better experience. Sincerely, Del Toyota Team

February 17, 2025

this was a second trip to service after an unpleasant first trip, the second time was MUCH better with the help of Matt & Liz. More

by kelly_ellingsworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Albino
Feb 19, 2025 -

Del Toyota responded

Thank you for sharing your experience with us, Kelly. We're glad to hear that your second visit to Del Toyota was much improved, and that Matt and Liz were able to assist you effectively. We appreciate your feedback and look forward to providing you with excellent service in the future. Please don't hesitate to reach out if you need anything else. Sincerely, Del Toyota Team

February 15, 2025

Had to pick up my second key. Service was great. Matt told me how long it would take to get the key programed. It was actually faster. Great service advisor and checkuout was a br More

by JRENK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2025 -

Del Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience at Del Toyota was positive and that Matt was able to provide you with great service while getting your second key programmed. We appreciate your kind words about our team and the checkout process. We look forward to serving you again in the future! Sincerely, Del Toyota Team

February 13, 2025

A simple misunderstanding led to an issue, but the dealership stepped up and went 100% above and beyond to fix the problem. In the end I was very satisfied with the outcome. More

by csguiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Del Toyota responded

Thank you for your kind words! We're glad to hear that, despite the initial misunderstanding, our team at Del Toyota was able to go above and beyond to resolve the issue for you. Your satisfaction is our priority! We appreciate your feedback and hope to see you again soon for any of your automotive needs. Sincerely, Del Toyota Team

February 12, 2025

Fast, friendly and reliable service. I know I can trust Del Toyota to maintain my vehicle for optimum performance! More

by KARJEFFORDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Jeffords
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Donlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you experience fast, friendly, and reliable service at Del Toyota. It's our mission to ensure that your vehicle remains in optimal condition, and we're glad to know you trust us with that. We look forward to seeing you again for your next service! Sincerely, Del Toyota Team

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