Deery Brothers Nissan of Dubuque - Service Center

0/10 Had a dead battery. Dropped vehicle off to get it replaced. Did not hear anything back from them for 2 days. Told me battery was on back-order. Decided to get a off-bran Dropped vehicle off to get it replaced. Did not hear anything back from them for 2 days. Told me battery was on back-order. Decided to get a off-brand replacement battery in the meantime. Took another 2 days to get anything concrete on what was going to happen. Decided to go in and see what was going on on the 5th day waiting. The car had the replacement battery in and we were not even notified. It would have sat in the lot for who knows how much longer just waiting to be picked up even though we were never told it was ready. Overall took us 5 days to get some kind of fix implemented and then we were not even notified when it was able to be picked up. The representative we were able to talk to about finding out if the car was done told us she did not know anything about it and it was not her department. 5 days later I finally have a temp battery in the vehicle and have it back while we wait for the replacement to come in. Very poor communication and even worse when we went in and tried to find someone who knew what was going on. More

Great service! I would like to thank the workers of Auto plaza for professional and fast service and help with the purchase of our vehicle. We are very happy with th I would like to thank the workers of Auto plaza for professional and fast service and help with the purchase of our vehicle. We are very happy with the purchase! I definitely recommend it! More

Dont ever use there VIP SERVICE!!! They knew to pick up car anytime after 8am and have it back before 4:30pm. They knew they were only suppose to do the recall work and thats it and it was suppose to be re car anytime after 8am and have it back before 4:30pm. They knew they were only suppose to do the recall work and thats it and it was suppose to be returned back to her work before 4:30pm. Was it? NO!! My wife had to call them and stand outside for another 25 mins and then had to go all the way back into town to drop the guy off back at the dealership. Freaking ridiculous! All they had to say was sorry. Way to treat your customers! More

I recently decided to get my shifter knob replaced in my '99 BMW 328i, and decided to shop around for prices before I bought one. I checked eBay, Craigslist, forums, and finally checked the actual dealershi '99 BMW 328i, and decided to shop around for prices before I bought one. I checked eBay, Craigslist, forums, and finally checked the actual dealership. When I was looking online prices were $80+ for a cheaply made plastic one. At the dealership I was quoted $25 for a "leather" shifter knob. I went back later that day and had them recheck the price. They had misquoted me and the actual leather one came in at $57, quite a bump. Instead the service part employee sold it to me for $40 because of his mistake. A 30% discount on the product! Plus it's a OEM product that I KNOW will fit perfectly. Would definitely recommend the parts department to anyone here. More

This is the only BMW dealer in our area so we had to bring our BMW there to get it serviced. We were quoted a price of $1100.00 for labor and parts and we decided to wait until after winter (when it is bring our BMW there to get it serviced. We were quoted a price of $1100.00 for labor and parts and we decided to wait until after winter (when it is stored) to get the work done. We went back to get the work done and they pulled up the quote and said they would no longer honor it and charged more. We had to get the work done so we left the car to get the electronic throttle replaced. We got a phone call the next day saying that the problem may or may not be something other than the throttle and that once they took a look they would call. We explicitly stated that we didn't want anything done until we heard the news as the next part was going to cost another $1900. They call us back two days later and say they fixed the other part (the $1900) and that it didn't fix the problem so now the throttle had to be replaced. We asked them only to fix the throttle and if there were other problems to call us before work. Now we have to pay $1900 to pick the car up and the throttle we brought it in for isn't fixed yet. This work was not completed with our approval. We intended to sel the vehicle and would not have taken on this expense to sell the car for the cost of the repairs. Terrible customer service (the car has been in the shop since Monday and Thursday we got the call that the part we didn't want fixed was fixed). The person we dealt with (Jay) said that we gave him permission to complete the work, and now we have nothing to say any different because he says we told him "over the phone". I would not work with this dealer again, and if we decide to fix the throttle we will make the trip to Madison to have the work completed. More

Overall we have had a great experience dealling with Kruse Wartham and we love our vehicles. We would buy another car or truck with this dealler again. Great customer service and service has been good a Kruse Wartham and we love our vehicles. We would buy another car or truck with this dealler again. Great customer service and service has been good as well when we need to get in. Customer waiting area is very comfortable too. More

I went to this dealer to get my oil changed on my 2004 Hyundai Sonata. Before we even talked about my oil I was told my car needed to have the 60,000 mile check over for a mere $750 or I was taking a cha Hyundai Sonata. Before we even talked about my oil I was told my car needed to have the 60,000 mile check over for a mere $750 or I was taking a chance of having my car fall apart. I told him I wasn't interested--I got the look. I told him I thought I had a headlight out. I asked if it would be covered under warranty. He said I was about 1000 miles over for it to be covered. I asked how much it would be--he said $45. I told him to forget it. When I left the dealer I went to Napa and bought the part for $12.95 and my brother put it in--he took all of 10 minutes. What a friggin rip off. I will never go there again. I think they thought I should contribute to their remodeling and it is just not going to happen. More