Deery Brothers Chrysler Dodge Jeep Ram of Waukee - Service Center

Oil change took 2 hours only one other person in the service center. Had to walk out in the rain to get my car. Really? took 2 hours only one other person in the service center. Had to walk out in the rain to get my car. Really? More

Not greeted, dishonest practices I arrived for an oil change and several recalls. When I pulled in, a service advisor and manager were having a chat and completely ignores me until I I arrived for an oil change and several recalls. When I pulled in, a service advisor and manager were having a chat and completely ignores me until I interior and asked who to give my keys to. I was passed off to another service advisor. The advisor printed out an authorization for repairs without any prices listed and told me to sign it. He didn't "ask". I asked what the oil change price was and he acted irritated. He spent the next five minutes looking it up, and told me "just north of $90, or somewhere around there". This was significantly more than I had expected, and I told him I would only be getting the warranty/recall repairs done. He became even more irritated, and made me wait at his counter while he found someone else to "delete the oil change". The rest of the interaction when they finished left a lot to be desired. I still don't know what they actually worked on. While I don't find $90 unreasonable, I expect a significantly better experience if I'm going to pay that. More

Great service I worked with Dylan and he was great. I got an oil change and he explained and went through the review sheet with me after it was completed. I was ove I worked with Dylan and he was great. I got an oil change and he explained and went through the review sheet with me after it was completed. I was overall very pleased with my service. He was very friendly and you can tell he actually cares about his job and helping others. More

Poor communication Didn't ask if I wanted a full synthetic oil change, just did it (nice upsell). Invoice said they did a 27 point inspection. When I asked for the repor Didn't ask if I wanted a full synthetic oil change, just did it (nice upsell). Invoice said they did a 27 point inspection. When I asked for the report, they admitted they didn't do it. Last oil change included a car wash, this time not. Overall poor communication and lack of attention to details. A new facility won't fix these things. More

Hellcat oil change They did a wonderful job. Quick and clean and professional. I didn’t have an appointment and they squeezed me in without any hesitation. Matt is great They did a wonderful job. Quick and clean and professional. I didn’t have an appointment and they squeezed me in without any hesitation. Matt is great! Definitely coming back for my flushes More

New Tires - Oil Change Excellent all around service. Friendly, Timely, great price on the tires, free oil change With the coupon everybody was very friendly and hospitable Excellent all around service. Friendly, Timely, great price on the tires, free oil change With the coupon everybody was very friendly and hospitable. Highly recommend This team. More

Service visit This is the best experience I have ever had at a dealership. Very professional and done in a timely manner. The mechanic was very knowledgeable and This is the best experience I have ever had at a dealership. Very professional and done in a timely manner. The mechanic was very knowledgeable and friendly taking time to answer all my questions. More

Basic maintenance, oil change and tire rotation Just a normal maintenance visit. We have purchased 2 Grand Cherokees from this dealer and have svc done on all 3 of the grand cherokees we currently Just a normal maintenance visit. We have purchased 2 Grand Cherokees from this dealer and have svc done on all 3 of the grand cherokees we currently own. More

Warranty work Not pleased that all my controls were changed including the radio station. No estimate was given as to the amount my service work was going to cost. Not pleased that all my controls were changed including the radio station. No estimate was given as to the amount my service work was going to cost. More

First time service customer I had a problem with the check engine light being on. It took quite awhile to repair so I was given a loaner vehicle. The problem was fixed in a satis I had a problem with the check engine light being on. It took quite awhile to repair so I was given a loaner vehicle. The problem was fixed in a satisfactory time frame and customer service was great. I was lucky that the problem was covered by my extended warranty and the paperwork and verification was all handled by the service department. Great job. More