Dean Team Volvo Cars of St. Louis - Service Center

Horrible Service! I purchased a used vehicle from Dean Team Volvo. The day that I purchased it and area bed home I noticed the TPMS light was on and would meet t go off I purchased a used vehicle from Dean Team Volvo. The day that I purchased it and area bed home I noticed the TPMS light was on and would meet t go off. I called my salesmen (Alan) and he instructed me to bring the vehicle in and he would have service look at it. We brought it in and wS told to drive it and see if the lights stays on. We drove the car a week and it never went off. I call d Alan and he said to bring the car back in. We brought it back in and was told me needed to make an appointment with service which a.m. was two weeks away. I brought the car in for the appointment and was initially told that it was an issue that would have to be fixed by Honda and I would have to pay for it. Even though I made them aware of the problem the same day. They provided me with a rental from Enterpise and called me a week later to inform me that It would cost $400+ dollars to have the vehicle repaired and I would be responsible for 50% of the cost. When the vehicle was ready I could not pick it up during regular hours for service. I was told I could pay over the phone and pick it up on Saturday. I was told to ask for the General Manger and he would have my keys. I arrived on Saturday to pick up my car and no one knew were the keys where located. I waited 20 minutes after drinking 20 miles to pick up my vehicle only to leave without it. I call on Monday morning to inquire about the mixup and no one could give me answers. I was told I can come pick up my vehicle. Even though the General Manger told me they would bring it to me for convenience sake. I go to the dealership to discover that Alan had my keys on Saturday and he still has them. However, he’s on a test drive and is not on premise. I had to wait close to an hour for him to return with my keys. The device manager brings my vehicle to me and I ask about the normal car wash when vehicles are service and he said it was not serviced here. He asked begrudgingly if I want my car washed. I said sure that’s what is supposed to happen when a car is serviced at your location. This was the second vehicle that I purchased for on this dealership. I will never purchase from them again and will not recommended them to friends or family. More

Hostage Service/Parts Pricing 2006 Volvo S 60 2.5 T It's hard to be civil in discussing my recent experience in getting price quotes for my Volvo. In response to an automatic a 2006 Volvo S 60 2.5 T It's hard to be civil in discussing my recent experience in getting price quotes for my Volvo. In response to an automatic alert for maintenance at 120,000 mile service I called for a quote. The service book calls for a timing belt, plugs, filters, check ups etc. The quote was about $1600. I got the same work done with guaranteed OEM parts for $941 from a certified mechanic. That is almost excusable, until I lost my key fob and my spare is partially broken. I called for a replacement FOB and key. The cost for that is $375. This is simply outrageous. I started compiling a list of electronic items I can purchase for $375. I could get an entry level laptop. A smartphone with as much computing power as we used to go to the moon. 4 inkjet printers. A 10 megapixel digital camera. A GOPRO. What Volvo doesn't understand is that they completely destroy customer loyalty by what I can only title "Hostage Pricing." There is NO practical justification for charging this except that they can because they have made it very difficult for locksmiths to attain the necessary programming. I ran a multimillion dollar retail company. We spent hundreds of thousands of dollars trying to bring customers in and make them loyal. Volvo people, why would you spend millions advertising your products and then charge them so much for a simple device that you drive them away from ever purchasing your product again??? It's not only irritating to us, it's is just stupid. More

Our Problem Car Re$old to New Customer Avoid. Like the plague. Apologies for the long post here, but if you're thinking about buying a Volvo, please take a moment to read: We leased a ne Avoid. Like the plague. Apologies for the long post here, but if you're thinking about buying a Volvo, please take a moment to read: We leased a new XC90 Hybrid from Volvo of Brentwood in early 2016. The car had a lot of problems right from the start. In less than a year, the center console that powers the temp/GPS/sound/etc. failed numerous times, the transmission failed, the windshield leaked, defrost & air conditioner had to be repaired, it stalled & was towed to the dealer, and - most concerning - the backdoor locks would occasionally malfunction and trap passengers in the car until someone opened the door from the outside. Needless to say, the XC90 Hybrid was the worst car we've ever had. But - it's a car. It happens. The real problem with Volvo of Brentwood is how they handled the situation. It literally took me months to reach the dealership General Manager, Edin Hadziafendic. I left a number of messages and wrote to him. No reply. In December 2016, after the central console that was replaced/rebooted several times started to glitch out again, I finally went into the dealership and sat down until he would come out to talk to me. After a long conversation, Mr. Hadziafendic told me that the XC90 Hybird model 'was having a number of problems', and that he was generally keeping them 'off his lot.' He offered to 'send our car back to Volvo' and switch us out into a different car. He wanted us to sign a new, three-year lease. I told him that I wouldn't add another year onto our existing contract, and he replied that he'd 'check into it' to 'see what he could do.' I'll skip the details of the eventual switch, except to say that it wasn't good. What happened next, however, is why I'm now spreading the word. The Volvo XC90 we returned had a list of unresolved service items that were written up by the Volvo Brentwood service team. Again, it was my understanding that the car was 'to be returned' to Volvo. What actually happened --- the car was put on the market the day after we returned it, and quickly resold to a buyer on the West Coast. I only know about the resale because about a week later I received a call from a tow company in Washington. Our personal contact data was still linked to the car [another problem] and the XC 90 we returned was apparently broken down - again - on the side of the road. After that call, I pulled the title information and it showed no record of the Volvo XC ever being repaired again after we returned it to Volvo Brentwood. No record even of repairs to the known problems that we had detailed (in writing) with their service team. The problems we had with our XC90 were an irritating inconvenience. The fact that the dealer turned around and sold our problems to a second, unsuspecting customer is appalling. PS: I have sent all of this information to Volvo's US corporate office, and their response has been flat disinterest. I was told they are "unable to address any of the issues" regarding the XC 90 we returned, and that "they regret the dealer told you the vehicle was being sent back to Volvo and that didn't happen." But that's it. I've been surprised, frankly, that Volvo USA has also appeared to be unconcerned that the last service issues with our XC90 Hybrid don't appear to have been repaired before it was sold. It's a cavalier apathy that doesn't seem to align with their former reputation for safety. Caveat Emptor - Buyer beware. More

Great Place to go! Jason and Scott made this the best transaction yet. They helped me find the perfect car for me and made sure I was taken care of! Thank you guys! Jason and Scott made this the best transaction yet. They helped me find the perfect car for me and made sure I was taken care of! Thank you guys! More

Great Car Dealer Took my car in for a 20,000 check. Great service, as always. I have been coming to Brentwood Volvo for the last 20 years. They always take good care Took my car in for a 20,000 check. Great service, as always. I have been coming to Brentwood Volvo for the last 20 years. They always take good care and show concern about me and the car. This is my 5th Volvo. I love the car and Volvo of Brentwood. I all the years I've owned a Volvo, I only had one dealer (in Indiana) where I went once and would never return. But Brentwood Volvo is the best by far!! More