Dean Team Volvo Cars of St. Louis - Service Center

Doug kept me up to date with the status of my car, didn’t suggest things I didn’t need, and provided me with a loaner car over the weekend. suggest things I didn’t need, and provided me with a loaner car over the weekend. More

Alen was great! He went above and beyond! I had brought my car in on a service recall but needed something else checked while I was there. Alen made sure it was checked out with no hassle! Very happy with my car in on a service recall but needed something else checked while I was there. Alen made sure it was checked out with no hassle! Very happy with the service. More

The staff at the service desk ignored me they did not greet me once i drove my vehicle into the bay as instructed by one of them. However, i did receive great service by the cashier very friendly and greet me once i drove my vehicle into the bay as instructed by one of them. However, i did receive great service by the cashier very friendly and polite. The service staff should work on their disposition its very rude not to be greeted when entering. I had an appointment for Thursday so i put my vehicle in a space walked in and was never given an opportunity to explain that my appointment was for the next day before i was dismissed being told i needed bring my vehicle inside. Once inside i was there for approx 10 minutes or more without acknowledgement. Not a very welcoming atmosphere. More

Great working with Alen, he was very helpful in accommodating my service appointment, which bundled three specific requests into one. Very easy to work with. accommodating my service appointment, which bundled three specific requests into one. Very easy to work with. More

Wow. This is something I have never done before, write a review. There is always a first time. Alen in the service department could not have been any nicer and accommodating when I went in to get an addi review. There is always a first time. Alen in the service department could not have been any nicer and accommodating when I went in to get an additional Key Fob for my XC90. He made sure that my service was expedited and was attentive to my waiting time as well as update me as to when I would have my service completed. From Bob in the used cars who sold me the car, to Ray a new car sales person who was just plain friendly and asked how he could help, to the GM Scott and the Finance Director Grant, my experience was excellent. My experience at this dealership was far better than my experience at the other Volvo dealership in town. I guess I made the right choice coming to The Dean Team! JR More

I had a great experience with the Dean Team, Volvo. I was on a road trip with my current 2012 Volvo s60 , traveling from Virginia to Mt. Rushmore. I ran into car trouble about 12 hours in. Long story short, on a road trip with my current 2012 Volvo s60 , traveling from Virginia to Mt. Rushmore. I ran into car trouble about 12 hours in. Long story short, had to get towed to the nearest dealer, St. Louis, Dean Team. Had a great experience with the Volvo customer service line and tow truck company, getting me to the dealer. Turned out my car needed a new engine. Next thing I knew I was in the market for a car not wanting to replace the engine on my car with 104k on it at 6 years old. I love cars, so I had been prepping in my mind for awhile anyway. The Dean Team was nice since they had exotic cars as well as Volvos. I like cars like I said so I started with the exotics. Mind you this was on New Years Eve, and I was on a road trip, with no car. Fast forward about 12 test drives later, I had it narrowed down to maybe 3 cars. An Porsche, a Mercedes, a Volvo R type, all used. I was working with Ray in sales, who was truly AMAZING. I have had my fair share of experience with salesmen, being from Northern VA, just outside of DC. They are typically only there to make money. It wasn't like that with Ray, Did he have a job to do sure, but I didn't feel like he was looking out for his interest or his pay check. He was listening to what I was saying. Sure he knew I was going to buy a car, but he wasn't pushing his interest. He asked permission to give his opinion which I liked, he let me drive as many cars as I wanted as many times as I wanted. At one point he lined all 3 I was looking at up in row so I could look at them side by side and compare. I did end up goin with a new 2021 Volvo xc40, because the numbers made more sense for me and it better fit my needs overall. The last thing that really impressed me was I was there until about 8pm on New Years Eve, they closed I think at 5/6pm. Some of the other departments I worked with while professional I could tell they were ready for me to go home. Ray took the time to make sure I was sure, and even helped me transfer items from my old car to my new. As I mentioned I was on a cross country trip, so my car was full! Finally, after the car was sold, Ray reached out to me on several occasions to make sure I was doing okay with the car, and see if I had any questions. I did have questions that were not even for his department but he was able to help get me answers every step of the way. All in all if you get nothing else from my review, hear that I was very impressed with the level of customer service and frankly human compassion from the sales team and the Dean Team of Volvo. I really appreciated being able to talk to the actual mechanic (wish I remembered his name, he was great, very knowledgeable) that was working on my car, as that never happens back home. They treated me as if I was there family (even the I think he was the sales manager, whom I also do not remember his name, might have been Mark), and a human not a $ sign and a just another customer. If you are in driving distance, make the trip, you won't be sorry as this level of service is what you want when buying a car. Make sure to ask for Ray! More

Came in for a walk in air refill and michael topped off all my fluids super nice even on a Friday afternoon! What great service. all my fluids super nice even on a Friday afternoon! What great service. More

Doug is great! Always walks me through the maintenance that is needed for my car. Doug never tries to push unnecessary maintenance items like many other dealers try to do. that is needed for my car. Doug never tries to push unnecessary maintenance items like many other dealers try to do. More

Wonderful service-fast service very nice to deal with, First time there-Quality service-Mike Phelps was wonderful and helpful. The parts I needed were less than West Country Volvo-Call 314-644-9501 first a First time there-Quality service-Mike Phelps was wonderful and helpful. The parts I needed were less than West Country Volvo-Call 314-644-9501 first ask for Mike and you will not be surprised how wonderful they are but I would say they do better work and faster service then the other guy. Give them a chance you will not be sorry. I will only go there, J. Tacke More

Flexible for an Emissions Inspection I needed to get an emissions inspection, and they were accommodating and kind. I was told an hour wait for service, but it was less than that, and th I needed to get an emissions inspection, and they were accommodating and kind. I was told an hour wait for service, but it was less than that, and they had a fairly comfortable waiting area considering it is during a remodel of the building. More