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Dean Team Volvo Cars of St. Louis - Service Center

St. Louis, MO

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96 Reviews

96 Reviews of Dean Team Volvo Cars of St. Louis - Service Center

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December 17, 2021

Katie Murphy was the person i worked with and she was INCREDIBLY helpful. 10/10 would recommend this employee for anyone who visits this location!!! More

by Cjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Murphy
Dec 28, 2021 -

Dean Team Volvo Cars of St. Louis responded

Hi there! Thank you for your great review and your business. We're glad to hear Katie was able to provide you with a positive car buying experience. Enjoy your new ride and please let us know if there's anything else you need!

December 17, 2021

Katie is my go to for service, courteous, knowledgeable, friendly. I recommend everyone I know to go to her! More

by SM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Murphy
Dec 28, 2021 -

Dean Team Volvo Cars of St. Louis responded

Hi there! Thank you for your great review and your business. We're glad to hear Katie was able to provide you with a positive car buying experience. Enjoy your new ride and please let us know if there's anything else you need!

December 17, 2021

Katie Murphy was outstanding. By far the nicest and most knowledgeable service advisor I've ever worked with More

by Lehleh Boi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Murphy
Dec 28, 2021 -

Dean Team Volvo Cars of St. Louis responded

Hi there! Thank you for your great review and your business. We're glad to hear Katie was able to provide you with a positive car buying experience. Enjoy your new ride and please let us know if there's anything else you need!

December 12, 2021

Always great service here! Katie always goes above and beyond! Since coming here, have recommended all my friends and family to take their vehicles here for service. More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Murphy
Dec 14, 2021 -

Dean Team Volvo Cars of St. Louis responded

Hi Brian! Thank you for your business and great review. We're glad to hear Katie was able to provide you with a positive service experience! Please let us know if there's anything else we can do for you.

October 22, 2021

I was overall very pleased with the service. Polite and friendly staff. Quick turn around time. Very much enjoyed the upgraded loaner vehicle (made me want to upgrade!) However, I also think as a courtesy More

by Happycar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alen Prohic
Oct 26, 2021 -

Dean Team Volvo Cars of St. Louis responded

Hi there! Thanks for your great review and your business. We appreciate your feedback regarding the cleanliness of your car when it was returned to you and the tire pressure gauge. We will most definitely share this with our team. Please let us know if there's anything else we can do for you.

October 20, 2021

I had some difficult issues to fix on my car and Alen and the service techs did an excellent job of fixing every single one of them. Best service I've ever had at a dealership. More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alen Prohic
Oct 26, 2021 -

Dean Team Volvo Cars of St. Louis responded

Hi there! Thanks for your great review and your business. We're glad to hear our team was able to provide you with a positive service experience. Please let us know if there's anything else we can do for you.

October 18, 2021

Usually, my experience is terrible, and I dread dropping my car off for a couple reasons. 1) Loaners are usually outdated and never clean EVEN DURING A PANDEMIC! 2) Service guys are very rude! This time More

by srandle86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie (last name unknown) Brentwood Mo. location
Oct 19, 2021 -

Dean Team Volvo Cars of St. Louis responded

Hi there! Thanks for your great review and your business. We're glad to hear Katie was able to provide you with a positive service experience. Please let us know if there's anything else we can do for you.

October 01, 2021

My experience was unorganized and I left with my car in a worse condition than when I arrived. More

by Lelaterryawna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Gould
Oct 04, 2021 -

Dean Team Volvo Cars of St. Louis responded

I am very sorry you had problems while at my service department. Can you please share what is going on with your vehicle still so that we might address the concerns you are having. I do not remember speaking with you while you were here but I would like to talk to you about this. Please feel free to reach out to me at tomgould@deanteam.com

September 29, 2021

Fabulous experience! Calmest most respectful service I have ever received! Look forward to the future! More

by Liz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alen Prohic
September 24, 2021

I was extremely pleased with my first service. It was great to have worked with Doug. He was very friendly and took time to discuss details of the the service with me. I very much appreciated his court More

by SJB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Grills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Dean Team Volvo Cars of St. Louis responded

Hi there! Thank you so much for your business and your great review. We're so glad to hear Doug was able to provide you with a positive service experience. Please let us know if you need anything else!