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Dean Team Volkswagen of Kirkwood - Service Center

Kirkwood, MO

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20 Reviews

20 Reviews of Dean Team Volkswagen of Kirkwood - Service Center

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January 18, 2025

Absolutely awful took my car here 5 times in 2024 for issues funny thing is every time there was an issue and they say the fixed it we would have to bring it back cause now something else is wrong. The m More

by Lauralynn87.lf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Berndt
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Staab
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Carson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Morfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Sayer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Reno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Rubenstein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Schellenger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Dean Team Volkswagen of Kirkwood responded

We apologize we are unable to stand up to the customers' expectations.

Jan 20, 2025 -

Lauralynn87.lf responded

Not even expectations. Just respect, doing the right thing as a business and actually fixing our car. Know whats going on in your own business and not making these unnecessary rude comments.

January 26, 2024

Anthony in service has always taken great care of me and my car. He is kind and patient. I appreciate all of the service from the purchase of my vehicle to now, two years later, the maintenance at Dean Team More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Sayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2024 -

Dean Team Volkswagen of Kirkwood responded

Thank you, Jess, for your awesome review. We greatly appreciate your kind compliments on Anthony and our Team!! Thank you for loyalty and your support; and we look forward to assisting you with any future service needs!!

October 13, 2023

I am so grateful I received this email to voice my displeasure. Dean Team Volkswagen has been working on warranty work on our vehicle since April. We still do not have a working vehicle returned to More

by lisaschultz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Berndt
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Staab
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Carson
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2023

D is absolutely a pleasure to work with. I had my car at dealership for more than a year waiting on parts. I called every week to check on the status. He never got tired of me calling, nor d More

by mariposa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Berndt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Sayer
4.0
This rating includes all reviews, with more weight given to recent reviews.
D Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2023 -

Dean Team Volkswagen of Kirkwood responded

Absolutely outstanding!! We greatly appreciate your support and your compliments on D, our parts manager. Thank you for your business.

February 18, 2022

Service shown by Dennis & the Dean Team has been phenomenal. I know I can always count on him when I’m in need of buying a car. More

by Courtney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Walsh
Feb 22, 2022 -

Dean Team Volkswagen of Kirkwood responded

Hi Courtney! Thank you for your review and your business. We're glad to hear our team was able to provide you with a positive car buying experience. Enjoy your new vehicle and please let us know if there's anything else we can do for you!

February 14, 2022

I worked with Kat to buy this car. There was an issue or two but she has remained involved in helping make sure everything gets taken care of. I realize they must be tired of me but n More

by jrw225
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Staab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Morfeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Roberts, Kathleen Bute
Feb 15, 2022 -

Dean Team Volkswagen of Kirkwood responded

Hi there! Thank you for your great review and your business. We're glad to hear Kat was able to provide you with a positive car buying experience. Enjoy your new Cadillac and please let us know if there's anything else we can do for you.

February 14, 2022

This dealer does an excellent job of taking care of their clients! The concierge service provided by them is much appreciated and I suggest any client take full advantage of what Dean Team offers in way of c More

by Beemo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Schultz
Feb 15, 2022 -

Dean Team Volkswagen of Kirkwood responded

Hi there! Thank you for your great review and your business. We're glad to hear Dave and our Service Department were able to provide you with a positive experience. Please let us know if there's anything else we can do for you.

June 18, 2021

Amongst automotive enthusiast, dealers and service centers. Dean Team is regarded as the worst dealer in St. Louis so much so it has become a joke. Let me tell you an example. My girlfriends father bo More

by pporshahidy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Staab
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Carson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Morfeld
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Sayer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Reno
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2020

I just got back from picking up my new VW Atlas from the service department at Dean Team Volkswagen Kirkwood. I took it in for service because the 7-pin trailer light outlet (which came installed on the veh More

by webweenies
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Staab
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Dean Team Volkswagen of Kirkwood responded

We deeply apologize that we were unable to stand up to the customers expectations.

June 25, 2020

Took car in for service. They held the car for three weeks with no calls to update progress on the car. I had to call them seven times without two callbacks From leaving messages to call. The first we More

by z3wmo4s
Recommend Dealer
No
Employees Worked With
Can’t put a good rating from the last experience
1