Dean Team Volkswagen of Kirkwood

Good customer service and focused on what my needs were. Friendly and easy to get along with. Very informative responses to all my questions. I am very happy with my purchase and would recommend this deal Friendly and easy to get along with. Very informative responses to all my questions. I am very happy with my purchase and would recommend this dealership to a friend. More

This dealership provided the most straight-forward internet experience, with no gimmicks or games. They beat the other dealerships' prices, and when we arrived, they provided excellent customer servi internet experience, with no gimmicks or games. They beat the other dealerships' prices, and when we arrived, they provided excellent customer service, with a very smooth purchase process. I would highly recommend this dealership to anyone who plans to use the internet to find the best price in town. More

We came to the dealership just to browse for cars, not really intending to leave with a new car, but after expressing what I wanted in a car and our price range, Dave led us to some great options and was really intending to leave with a new car, but after expressing what I wanted in a car and our price range, Dave led us to some great options and was very down to earth and helpful with our search. More

Dean Team went above and beyond to get me what I wanted and to make sure I was satisfied. They were all very friendly and every department seemed completely genuine about ensuring the customers satisfactio and to make sure I was satisfied. They were all very friendly and every department seemed completely genuine about ensuring the customers satisfaction. More

Came in with daughter for a used car. After discussing our needs we landed on a new car lease. We never even thought of that. Dave did a great job listening and finding what was right for us. Great job our needs we landed on a new car lease. We never even thought of that. Dave did a great job listening and finding what was right for us. Great job! More

Heard these guys were dishonest, high-pressure stereotypical used car salesmen many times but what the xxxx, I saw a car in their lot similar to what I was looking for and dropped in. Young, not stereotypical used car salesmen many times but what the xxxx, I saw a car in their lot similar to what I was looking for and dropped in. Young, not so bright kid busts out the door to help me. Problem is he knew not one thing about the car and instead of coming clean he just kept playing with gadgets and pretending to know facts. Well I did like the car and told him I'd be bringing my wife over for a look. "Well what can I do to put you in a car right now". Really? Are you kidding me "xxxxx"? Anyway I leave and not understanding what honesty means to this kid bring my wife back as I said I would to see if she's on board. Well my wife was 7 months pregnant at the time and I explained she and I were just taking a quick peak and drive but I would try to get a deal together the next morning so my wife wouldn't be put through the wait. He says, "wait wait wait let me at least just grab my manager for a sec so we can tell you some really cool stuff" OK I threw in the "really cool stuff" but it wasn't that far off. Annnnnnnnyway, we stand there for 10 minutes only to watch this "xxxxx" come out of what must have been the used carsalesman break room, walk past us and help some poor ignorant soul out who had apparently taken the first "wait" shift before us. We just leave and now I am only hoping he chases us down so I can kung fu his @$$ for being not just a lying carsalesman but for not cutting a pregnant gall a break once. Don't really know kung fu btw but you get me.... D'Bag Jr. (he was early 20's I think) calls and emails apology after apology but I make him sit for a day before shooting an offer. OK, you ready for this, he honestly says they can't even negotiate an offer unless I'm there in person AND put a security deposit of $1000 on file with them. I ask him if he has my offer in front of him (I know he did because he called me in response right after I sent it in email). He actually says "ya I got your email but can't really see the offer as my email isn't working that great". TRUE STORY! Jr. BLT then tells me the $1000 deposit just to hear my offer is like escrow. I say have a nice life at Dean Team and that he should consider a few classes at community college. Dean Team you guys are the best! More

What a great car buying experience! From the moment we walked in the door, we felt very taken care of. We were offered refreshments on several occasions and our sales person Richard couldn't have been ni walked in the door, we felt very taken care of. We were offered refreshments on several occasions and our sales person Richard couldn't have been nicer. A totally painless car buying expereience! I would definately recommend calling Richard at Dean Team Kirkwood when considering an automobile purchase. More

I was very pleased with the purchase of our '08 Jetta from Richard Reichert and The Dean Team. My old car died and I needed a new, used one. Due to prior experiences at other car dealerships, I was exp from Richard Reichert and The Dean Team. My old car died and I needed a new, used one. Due to prior experiences at other car dealerships, I was expecting high-pressure sales and a lot of haranging over the price and options. Instead, I was plesantly surprised by the way Richard handled the negotiations, which were very friendly, straight-forward, and matter-of-fact. I will certainly recommend Richard and the Dean Team to family and friends. More

I set out to lower my monthly payments, increase my mileage, and to purchase a car with a warranty. They were able to meet all these goals and exceeded my expectations! I would definitely recommend t mileage, and to purchase a car with a warranty. They were able to meet all these goals and exceeded my expectations! I would definitely recommend them to friends and family...in fact i already have! More