Dean Team Volkswagen of Kirkwood

Wanted to buy a 2013 VW Passat SE Automatic. Contacted Kyle Steinberg, he sent me to Jamie Novara. I test drove the Passat. I wanted my Wife to go for a test drive. Jamie stated he would be there Frida Kyle Steinberg, he sent me to Jamie Novara. I test drove the Passat. I wanted my Wife to go for a test drive. Jamie stated he would be there Friday evening, I told him we would be there. We arrived Friday evening and were told Jamie left early. We talked to another salesman, I forget his name but he was very nice, and went for a test drive with him. Jamie called me the next day aggrivated that I talked to another salesman and now he would have to split the commission. I researched the price on the model I wanted with other dealers and called Jamie for his best price. He gave me a great price but had to get a car with the color I wanted from a different dealer. He called me and said he located a dealer with my car and could have it there in one day. I asked him to repeat what options were on the car he stated everything correct except he stated a manual transmission. I then knew why his price was so low. He then attempted to talk me into a car I did not want because it was cheaper. I asked him to give me a price on the automatic. The price high. I bought my car from Bommarito VW. The whole experience with The Dean Team felt shady, even before they aggrivated me. More

This dealership is still the worse dealership in the big time, I will have to relatively pay over 30000 dollars for a used car (2010 jetta) after leasing and financing the car. They did not lease me the new time, I will have to relatively pay over 30000 dollars for a used car (2010 jetta) after leasing and financing the car. They did not lease me the new car but a car that has already 3000 miles on it and the price is as same is the brand new car. It was my fault to trust them too much in the beginning and I am deeply regretful for getting a car from them. However, after I financed the car, I paid 1800 dollars for extending the warranty. Therefore, they did 40000 mile maintenance plus some replacement last May, which costed me over 600 dollars before they switch from lease to finance for me. So it is certified car now. I have driven 4000 miles since then, however, the car recently had some burning smells and noise coming out of the engine. I went over the service and asked for helps. It took a whole day for them to figure out if my car is covered by the warranty or not. Anthony Sayer asked me to pay 260 dollars (120 check out fee plus some replacement and add some oil in my engine).I said it should be covered by the warranty. I was waiting the whole day to get his response and see if I need to pay the checkout fee and other parts. He said the reason that causes the engine problem is because the oil is too low (but I did pay over 600 dollars for them to maintain my car, including oil change last may). The oil is getting too dirty, too low and not running well because of the recent cold weather, they said. They did not even want to do the oil change for me but only add some oil in it. I am not sure how long my car will be working fine because of this terrible service. By the way, thanks to John Staab's help, I paid 50 dollars for( the checkout fee, adding oil, and some bulb replacement) after the warranty. More

The whole process was stress free, professional and remarkably quick, while providing a competitive price for the vehicle. All in all it was probably my best ever car buying experience.Thanks Nikki... remarkably quick, while providing a competitive price for the vehicle. All in all it was probably my best ever car buying experience.Thanks Nikki... More

Tom was very helpful, accommodating, and strait forward. I originally came in looking at a different car, and tom found me a different car that i was able to leave with that day. I originally came in looking at a different car, and tom found me a different car that i was able to leave with that day. More

Mike Siska made buying my first car an uncomplicated and enjoyable process. I never felt rushed or pressured into buying a car I didn't absolutely love. Mike went out of his way to make sure I found a car t enjoyable process. I never felt rushed or pressured into buying a car I didn't absolutely love. Mike went out of his way to make sure I found a car that had all of the features I was looking for. He was also able to work within my price point and I am extremely happy with my purchase! More

Both Joe and Nikki were both very knowledgeable about the VW CC feature options. In addition, they kept my monthly car payment below what I said I wanted to pay. I was able to finance the car the same day VW CC feature options. In addition, they kept my monthly car payment below what I said I wanted to pay. I was able to finance the car the same day and go home with my new VW CC. I also had a sunroof added to it and the company they use did an awesome job. They have many cars to choose from and I would recommend either one of these sales representatives to help you out with your next car purchase. I priced around on the internet for several weeks, and found their prices to be very fair and received a low interest rate also. I've got bumper to bumper extended warranty, and a beautiful car that I'm proud to own. Good luck car shopping! Nikki is a great resource if you have any questions and you'd like to test drive a few cars! More

We came to the dealership looking for a particular car we saw on the website. Nikki assisted us as we looked at that car as well others on the lot, she was friendly and answered the questions we had. saw on the website. Nikki assisted us as we looked at that car as well others on the lot, she was friendly and answered the questions we had. More

I was extremely impressed with the staff at Dean Team VW! I was frustrated with the vw I bought right out of college and wasn't sure what my next step should be. I walked in with no intention of finding the I was frustrated with the vw I bought right out of college and wasn't sure what my next step should be. I walked in with no intention of finding the car I wanted or having a deal in place. I first worked with Reese who was asking me all the right questions as to what I wanted. I came in on a day when it was -4 degrees out desperate for a solution to my problem. Reese to my surprise went and got a car ready for me to test drive. I fell in love with the tiguan and realized I had to have it! I became extremely overwhelmed once I realized I was going to do this. Reese came out with his first offer and I just wanted a day to think about it. Then came Dave and then Kyle trying to persuade me to lease that day. I will give it to them, they tried there very best to get a deal out of me! I needed a day to think about it and they gave me a deal they said they would work on that I couldn't turn down. I came back 2 days later and they made the impossible possible! I love my new SUV and I wouldn't have it unless it was for them! Kyle and Dave were very professional with me and gave me good advice as to what the best options were for me. I would like to thank them for treating me with the out most respect. They also made this a very entertaining experience. I want to thank everyone who made this deal possible: Reese, Kyle, David, and Paris! I am a VW customer for life! I would recommend this dealer to anyone who wants a fun and professional car dealership experience! More

Nikki is outstanding, easy to approach and knowledgable. She is good in public relations, and worked in every aspect to convince. She rocks! Thank you! She is good in public relations, and worked in every aspect to convince. She rocks! Thank you! More

Nikki was helpful and friendly; she offered options without being pushy. She displayed honesty when she didn't guess at questions I had; she either answered directly or offered to look it up. without being pushy. She displayed honesty when she didn't guess at questions I had; she either answered directly or offered to look it up. More