Dean Team Volkswagen of Kirkwood

Buyers Beware! At first they seemed very interested in helping. Pushed me towards a First National Bank open end lease because diesels hold their value well. To what At first they seemed very interested in helping. Pushed me towards a First National Bank open end lease because diesels hold their value well. To what met the eye, I was getting a good deal. A few months went by and noticed my payoff was way higher than the purchase price of the vehicle. Was told to contact the dealer. I was told there was fees, however none were disclosed in the paperwork. After calling the finance company, they notified me that there was a $140 service charge every month that came out of my payment. Never was disclosed. Very shady situation. Beware of their deceitful ways. It will all appear great at first but once you look into it, your getting screwed. More

Touareg Reese was very helpful. Very informative with the status of the car through the entire process. Had to travel out of the state for the vehicle, and Re Reese was very helpful. Very informative with the status of the car through the entire process. Had to travel out of the state for the vehicle, and Reese made the transaction seamless. Would highly recommend Reese and the Dean Team! More

A Pleasant Surprise Buying cars is not something I like to do. I like to buy a car and keep it until it dies. Unfortunately, my car died before its time so I had to go l Buying cars is not something I like to do. I like to buy a car and keep it until it dies. Unfortunately, my car died before its time so I had to go looking for something new. I had a pretty strict budget and found a nice mini van within my price range. It was on a used car lot. I wasn't thrilled by the prospect. Wow! I was blown away by how nice and un-used car salesman-like Reese was. He wasn't pushy, didn't try to ever up sell me or switch my focus to something out of my price range. It was really like doing business with a friend. Throughout this buying experience, I dealt with several people in the showroom. Everyone was polite and courteous. They were all just interested in making this a really good experience for me and my family. Buy from this dealership and ask for Reese! More

Amazing customer service I came into the Dean Team service department because I had a question regarding my Tiguan. I ran into Dave Schultz who sold me the car and we talked a I came into the Dean Team service department because I had a question regarding my Tiguan. I ran into Dave Schultz who sold me the car and we talked a bit and by the end of the day I leased Passat ....LOVE IT...has all the bells and whistled i wanted :) AMAZING TO WORK WITH !! More

Young and smart I made the team stay late to work with my time plan, and they were great we worked back and forth on price but they did whatever It took to let me lea I made the team stay late to work with my time plan, and they were great we worked back and forth on price but they did whatever It took to let me leave with the passet I wanted , overall the whole staff was great but especially semir was working hiss a$& off for me , the next car I ever buy will be off semir and the team More

Complete satisfaction I received excellent service. I told Tom what we wanted he found exactly what we were looking for. We bought two cars from Tom and will definitely be I received excellent service. I told Tom what we wanted he found exactly what we were looking for. We bought two cars from Tom and will definitely be calling him in the future. As a token of his appreciation, he gave me a personalized coffee mug. I thought that was a class act on his part. A true professional. More

Finally a dealership that is all about the customer!!!! I actually stumbled across Dean Team while heading back to a dealer in the area who did "not" follow up with me like they said. Decided not to go back I actually stumbled across Dean Team while heading back to a dealer in the area who did "not" follow up with me like they said. Decided not to go back, made a u-turn and stopped at Dean Team Kirkwood instead. In browsing, I saw the car I had been looking for but it was late and I wasn't sure about the price. AJ told me he would do a search to find specific things I was looking for. He called back the next day with results. I stopped back in, took a test drive, but still couldn't make a final decision so left again after tying up his and Treff's time for hours (until the place closed). Both were very patient with me. By the morning my decision was made - I had to have it!!!! I absolutely love my new Lexus IS350, but what I love the most is that I got the exact car "I" wanted, at the price "I" wanted, with the monthly payment "I" wanted. I felt like everything was about satisfying me which is what a car-buying experience should be. Can't tell you how many times I've walked into other places with my mind set on things, only to walk out saying "how did I let 'em talk me into this". I am a very happy customer and can't thank AJ, Treff, and the general manager enough for making my 1st luxury dream a reality. I told my friend about my experience and she bought a car 3days later - seriously. GO DEAN TEAM!! More

Dean Team Rocks!!! Great experieance!! No hasseling back and forth with prices. Dave Schultz rocks. Elma explained things beyond expectation and helped set up phone Great experieance!! No hasseling back and forth with prices. Dave Schultz rocks. Elma explained things beyond expectation and helped set up phone etc. We have had VW's in our family as long as I remember, and this is my 3rd VW. I have NEVER had this type of awesome treatment!! I am a Dean Team lifer!! More

Best car buying experience I've ever had! Painless! Thanks Dave, Joe & Elma. I will definately be back in the future & will recommend your dealership to anyone who's interested. You took the hassle out Thanks Dave, Joe & Elma. I will definately be back in the future & will recommend your dealership to anyone who's interested. You took the hassle out of buying a car. Eric. More

Great experience! Thanks Jamie, Elma and Kyle! I had a great experience and everyone was very respectful of my time and they were all very easy to work with. We got the whole deal taken care of wi I had a great experience and everyone was very respectful of my time and they were all very easy to work with. We got the whole deal taken care of with relatively minimal time and I was happy at the end of the day. I would recommend these folks to my friends. More