Dean Team Volkswagen of Kirkwood

Drive 2 hrs for Dr. appt come home with NEW car ?? I live 2 hours south of dealership and make visits to Barnes West Co. frequently. I had a very beloved family van that had a lot of miles and dents a I live 2 hours south of dealership and make visits to Barnes West Co. frequently. I had a very beloved family van that had a lot of miles and dents and ding but many memories.. I had researched the Jetta Sportwagon TDI and thought I would stop by dealership and test drive one. They only had one left on the lot. I drove it and loved it but knew it would be a hard sale to my husband 2 hours away that it was time to retire the mini van mom status. Reece was very patient with me making phone calls to my husband and he worked hard to get us a deal we could afford. Reece has checked on my via text many times and has answered all my questions quickly addressing any concerns I've had. Good bye van hello Sportwagon. More

Quick and Fair Great experience with Chuck and the team at the Dean Team. He was knowledgeable and did not beat around the bush when discussing my trade in. I would Great experience with Chuck and the team at the Dean Team. He was knowledgeable and did not beat around the bush when discussing my trade in. I would return there in a heartbeat. More

Highly recommend Loved this dealership. Great service, quick, and very helpful. Clean inside. Set up an appointment. Chuck was very helpful and easy to get in contact Loved this dealership. Great service, quick, and very helpful. Clean inside. Set up an appointment. Chuck was very helpful and easy to get in contact with if I ever have any problems or questions! Love my jeep :) More

worst car buying experience The salesman I dealt with had no useful input on the vehicles I was interested in.Then refused to appraised my car unless I told him I was going to co The salesman I dealt with had no useful input on the vehicles I was interested in.Then refused to appraised my car unless I told him I was going to commit to buying a vehicle from them. Gave me an offer on my car (once I told him a price I wanted for me trade in) then came back and said he couldn't give me that price. Completely unprofessional environment. Would not recommend this dealership to anyone. First and last experience with the Dean team. Your company has lost a young volkswagen enthusiast. Who was looking for a life long dealership to deal with for all future vw purchases. (Also would like to not be contacted as I have already gone to another dealership. Which was more than willing to work with me) More

3rd great experience at Dean Team! I have purchased 3 cars from Dean Team, this was my first experience at the Kirkwood locations. My interaction with Dave Schultz, sales manager, bega I have purchased 3 cars from Dean Team, this was my first experience at the Kirkwood locations. My interaction with Dave Schultz, sales manager, began with an online inquiry. We only communicated via email or text which is how I like to buy cars, no showroom pressure. He was very prompt in returning communication and worked to find us the perfect car from another dealer. My first visit to the dealer was to pick up my new car! The delivery specialist took her time to sit in the car with me to explain all of the options and technology. I highly recommend the Dean Team family! More

great service Reese my salesman was awesome he was knowledgeable conscience of my specs paired me w/ the best product for my budget patient w/ the process explaine Reese my salesman was awesome he was knowledgeable conscience of my specs paired me w/ the best product for my budget patient w/ the process explained things every step of the way More

Don't Waste your Time I leased from Dean Team Kirkwood in 2010; it was my first and last experience - NEVER AGAIN! I made the deal during a difficult time personally and I I leased from Dean Team Kirkwood in 2010; it was my first and last experience - NEVER AGAIN! I made the deal during a difficult time personally and I accept responsibility for signing the papers but they were misleading and deceptive then and most recently difficult at best. Four years after signing the lease my car is worth half of the payoff. In July, I visited them regarding this issue as well as damage they caused when my car was being serviced that hadn't been fixed - this was after a letter I sent to the general manager was completely IGNORED. They promised they wanted to make things right and would do everything they could to get me in a new car. They also agreed if they couldn't, they'd fix the damage so I could go elsewhere. Five months of repeated phone calls and follow ups with no progress resulted in my demanding they fix the damage immediately due to my lease expiring on 12/30. They finally picked up my car on 12/11 and gave me a loaner. Mine was supposed to be ready Christmas Eve but when my kids and I showed up, it wasn't even there. After waiting, they put us in a larger loaner to accommodate our needs for the holidays. We drove a few miles when smoke came pouring out from under the hood. My kids were terrified and we waited an hour for them to bring us a replacement vehicle. The person I dealt with on my car repair and loaner, Tom Ebner, was the only decent person at the dealership and was helpful and apologetic about the issue with the loaner. I was finally able to pick up my car late on 12/29 with the lease expiring the next day. I could continue to pay on the car past that date but I wanted to end any association with this dealership immediately and the car was getting too many years on it. I scrambled and spent much time on the phone, finally securing another deal on Saturday, 1/3. It cost me more money that I care to think about to get out of the mess but I was elated to NEVER have to deal with this place again. I accept responsibility for my part in this mess but not only has Dean Team NEVER accepted any responsibility or admitted fault, they left messages criticizing and blaming me, trying to make me feel bad - as if I hadn't done that to myself! This behavior - lack of ethics, decency and customer service - should NOT be rewarded with your business. The financial institution where I had my former lease told me they don't do business with them anymore because they started seeing a pattern in their loans/leases where they are screwing people over. The stress they caused and time/distraction from my kids, especially during this last month of the holidays, is inexcusable. I am happy to be done with them! There are plenty of other places willing to work for your business and treat you fairly and with respect. Dean Team Kirkwood is NOT one of them! More

First New Car The Dean Team made my first new car purchase fairly easy with a minimal amount of stress. And working with Dave was a great experience. When waiting The Dean Team made my first new car purchase fairly easy with a minimal amount of stress. And working with Dave was a great experience. When waiting for the paperwork to go through Dave helped the time pass by staying and chatting with us! I will definitely be returning to this dealer in the future. More

No sale Jamie did not have time to go with us on the test drive but didn't want to let me go without him. Walked away! He didn't even call after to try to m Jamie did not have time to go with us on the test drive but didn't want to let me go without him. Walked away! He didn't even call after to try to make a sale. More

A bad experience turned around! My experience at Dean Team started out poorly, with a misadvertised price that they wouldn't honor. Jamie was stellar and professional from the get go My experience at Dean Team started out poorly, with a misadvertised price that they wouldn't honor. Jamie was stellar and professional from the get go and Colin was awesome in finding a solution that was worked for everyone and I left in a new car. Since then, they have gone above and beyond with customer service. Definitely a bad experience turned around! More