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Dean Team Volkswagen of Kirkwood
Kirkwood, MO
809 Reviews
At Dean Team Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
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Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 809 reviews
January 15, 2016
Stupid manager Dave Schultz The sales manager Dave Schultz is super insulting. I was working with him on the 997.2 Porsche GT3 deal. I asked him that I have 3 cars that I may be The sales manager Dave Schultz is super insulting. I was working with him on the 997.2 Porsche GT3 deal. I asked him that I have 3 cars that I may be interested in trading in but of course will depend on the pricing. Then Dave rushed me and kept sending me texts and emails during day, night, late night. It seems like he just got nothing to do or so. I asked him for numbers, without numbers how do I know if I wanna trade or not. Then he just ignored it, told me to figure out numbers. Alright, that's not over. He rushed me for whole day today again, asking me why am I hiding, where did I go, etc... I was like, I asked you for a simple question, how much are my trade-in's worth? But you never answered just kept rushing me to make the deal? How to make a deal without giving me numbers. OK good story continue at night, I asked him again, without trade-in numbers, I can't tell him what the deal is. At first he just kept saying we are just one step from compete the deal. I was like, am I talking to a stupid? Finally, Dave said 3 of my trade-in together for $179k total. Alright, $179k total, then I asked him what are the individual numbers of each car. Then he started jumping up and down saying that I'm faking him, no one ever trade in 3 cars blar blar blar. Here comes to the final part, he blamed me for playing game with him for 3 days. I really had enough with this guy. I asked you for what are the trade in numbers for all 3 of my cars, so I can decide which one to sell and which not!!! He was just plain stupid to under that. And he kept going on how many hours he had been working, he had sold tons of nice cars, he didn't care about selling me the GT3, blar blar blar. I couldn't take him anyone, I called him stupid. So the rest as you may know already, he keeps talking back, arguing. The saddest part tho, he never told me how much my cars worth individually. In the end he told me that he's manager etc. etc., so if I were the owner or upper management of this store, I would either not let him to touch high end car customers because seems to me thru his speech, he's such a hater to people who has money. OR, fire him immediately. That's the end of the story with this stupid Dave Schultz. More
by Lamborarri
Employees Worked With
January 11, 2016
Whatever It Takes Dave has been an absolute pleasure to work with when buying a car. I have now purchased 3 cars from Dave, one for my wife and two for myself, and ever Dave has been an absolute pleasure to work with when buying a car. I have now purchased 3 cars from Dave, one for my wife and two for myself, and every single time he has been a class act. He does whatever it takes to not only find the car I want but make it work with my budget. He is a straight shooter and will not try and sell you something you don't need. I have purchased cars from other dealerships and after about 2 weeks felt as though I was taken advantage of in the situation. Dave was able to figure out a way to get me out of that car and into something that was a better fit for me. I would not only recommend visiting Dave for your future car purchase, but I know I will not go to anyone else for all my car purchases in the future. More
by bregan
Employees Worked With
January 05, 2016
Great experience I recently leased a 2016 Jetta and had a great experience. My salesperson Reese Gayden and the management team were terrific to deal with. I was very I recently leased a 2016 Jetta and had a great experience. My salesperson Reese Gayden and the management team were terrific to deal with. I was very satisfied with ease in closing the deal, and am enjoying the new car! More
by Karla
Employees Worked With
Maurice "Reese" Gayden
January 01, 2016
2016 Jetta sport I inquired online and got a pretty good price, spoke further with Dave Schultz on the phone and brought the number down a bit more. An hour later I wa I inquired online and got a pretty good price, spoke further with Dave Schultz on the phone and brought the number down a bit more. An hour later I was walking in to pick up my new car, already detailed and ready by the time I got there. Colleen was great to work with as well. Thanks guys. More
by Rshelmadine
January 01, 2016
A great experience Very happy with our car buying experience. Our salesperson, Reese Gayden, was knowledgeable, helpful, and personable. Likewise, the management team. Very happy with our car buying experience. Our salesperson, Reese Gayden, was knowledgeable, helpful, and personable. Likewise, the management team. I felt I got a good deal and good service. More
by cameraguy
Employees Worked With
Maurice "Reese" Gayden, Adis Sahbegovic
December 31, 2015
Great Car Buying Experience I absolutely love my new 2015 Passat I purchased at Dean Team Volkswagen of Kirkwood. I would highly recommend you speak with Cassidy Shuman in Sales. I absolutely love my new 2015 Passat I purchased at Dean Team Volkswagen of Kirkwood. I would highly recommend you speak with Cassidy Shuman in Sales. Car buying is very stressful, but it doesn't have to be if you meet the right salesperson. Cassidy was very friendly, highly professional, and patient. She made sure to follow up with me after my purchase to make sure I was happy with my new car and also let me know if I needed anything in the future to reach out to her. She is by far the best salesperson I have ever dealt with! I couldn't have asked for a better car buying experience, and I will definitely be going back. More
by Igloo123
Employees Worked With
Kyle Steinberg, Kassidy Shuman, Adis Sahbegovic
December 31, 2015
Reece is the man! Both Reece and the General Manager helped get me out of my lemon Jeep Cherokee. I've had issues with the car since I bought it just a year ago - not o Both Reece and the General Manager helped get me out of my lemon Jeep Cherokee. I've had issues with the car since I bought it just a year ago - not only did they trade me at the highest value of my vehicle, but they worked with finance to get me a great rate on a great car, and QUICKLY! Would recommend Reece and this dealership to anyone! :) More
by AmericanaGP1
Employees Worked With
Maurice "Reese" Gayden
December 31, 2015
Another leased Volkswagen I recently leased my 6th (I've lost count there have been so many) Volkswagen from Dave Schultz and had the best experience, yet again. Dave feels mo I recently leased my 6th (I've lost count there have been so many) Volkswagen from Dave Schultz and had the best experience, yet again. Dave feels more like a friend to me at this point and I trust him because he's always looking out for my best interests. I was in and out under a half hour with my latest lease because he had all of the paperwork prepared ahead of time. He knows VW vehicles inside and out and was able to give me a tutorial and had all the new technical features set up for me in a matter of minutes. Everyone at the Dean Team Kirkwood is always pleasant to work with, but Dave is why I keep going back. My son will be driving in a few years and I'll be sure to work with Dave when that time comes. More
by Angelyn
December 29, 2015
finding the right vehicle They were very set on finding me exactly what I wanted, and didn't settle until we got the best deal . I truly appreciate the dean team and will recom They were very set on finding me exactly what I wanted, and didn't settle until we got the best deal . I truly appreciate the dean team and will recommend friends and family to using them. More
by Cdub20
December 27, 2015
Superb Reese, Kyle, and Adis did an exceptional job to make sure all my questions were answered and paperwork quickly finalized. Thank you for all your hard Reese, Kyle, and Adis did an exceptional job to make sure all my questions were answered and paperwork quickly finalized. Thank you for all your hard work. More
by mehring000
Employees Worked With
Kyle Steinberg, Maurice "Reese" Gayden, Adis Sahbegovic
