Dean Team Volkswagen of Kirkwood

Not your usual car salesman We had a great experience at this car dealership. We were just looking around at first and truly weren't intending to buy, but Ruslan worked his xxx o We had a great experience at this car dealership. We were just looking around at first and truly weren't intending to buy, but Ruslan worked his xxx off to get us the exact model we wanted, so we decided to buy. He has been very helpful even after the purchase, answering any questions we have and helping us in any way possible. I would definitely refer the Dean Team to friends. More

Only salesperson I'll ever buy from, regardless of where! Reese was the ONLY salesperson at this dealership that truly showed superior knowledge and enthusiasm about the VW brand. This was my first time purc Reese was the ONLY salesperson at this dealership that truly showed superior knowledge and enthusiasm about the VW brand. This was my first time purchasing a Volkswagen, it was truly impressive on the amount of knowledge Reese shared with me regarding all the "ins and outs" of a VW...and I secret shopped the dealership, not one other salesperson there could answer my questions the way he could, NOT ONE PERSON! Having the ability to educate the customer throughout the sales process, as well as rapport build...is EXACTLY what builds loyal customers, for that I will ONLY purchase future autos from Reese, regardless of what dealership he's at....HE'S EARNED MY TRUST! More

Shopping made easy! After much internet searching and numerous miles of dealership-hopping, I happened upon this dealership while I was on my way to another vehicle showi After much internet searching and numerous miles of dealership-hopping, I happened upon this dealership while I was on my way to another vehicle showing. Once inside, these guys were very helpful in assisting me in finding specifically what I was looking for. Mr. Maurice "Reese" Gayden was the Salesperson who helped me. He listened to my wants / needs and searched all of their locations for a vehicle that fit most of my search criteria. After leaving the dealership for yet another showing and returning, Reese had retrieved the vehicle I liked and had it ready for a test drive. I loved it, but wasn't ready for the price haggling. To my surprise, my offer was countered with a number that was very respectful and was not offensive at all! No haggling at all, and the rest is history!! Thank you Mr. Gayden for your hard work!! More

Great sales experience, friendly, knowledgeable staff. Went in to test drive a 2018 GTI and Reese took us out for a great drive, showing us all the features of the car and even letting us drive a DSG model Went in to test drive a 2018 GTI and Reese took us out for a great drive, showing us all the features of the car and even letting us drive a DSG model after we'd driven our requested stick. Rather than feeling like a high pressure sales experience (like we experienced at another VW dealer in town), it felt instead like Reese genuinely loved the car we were driving. He seemed more like an ambassador for VW and the GTI in particular and less like a car salesman. After we selected our car, negotiation was straightforward and we got a a very fair price for the exact car we wanted. They didn't have the exact color we wanted, so they ordered it for us and got it to us as soon as possible. Once we'd made the deal, Kyle, the finance manager got us a much better rate than we were initially promised and gave us some really good advice on how to user this loan to improve our credit. Overall, it was a really positive experience and I'd happily recommend this dealership to anyone. More

They Did What Others Couldn't I had been turned down by several dealerships for a used car because of my credit. I wanted to by a car on my own without a co-signer. I was browsing I had been turned down by several dealerships for a used car because of my credit. I wanted to by a car on my own without a co-signer. I was browsing the internet and saw a VW Jetta in what I thought was my price range. I talked to John Townsend at the Dean Team and he showed me some nice cars, all with my one stipulation; the car had to have cruise control. They crunched numbers but it just wasn't possible without a co-signer. He finally asked if I had ever her ought about leasing. Long story short, I drove off the lot in a brand new 2017 VW Tiguan. On the way home, I realized it didn't have cruise control. It looked like it did, but they were the menu controls. I immediately called John and he said to enjoy the rest of the weekend and he'd call me Monday morning. By the end of the Monday, I drove off the lot with a different 2017 Tiguan with cruise control. I was so happy that John and everyone there found a way to make me happy in every way with my buying experience. This is the first brand new car that I've ever had, and I love it! Thank you, John and the Dean Team VW! More

Beyond Great! Ruslan Golovatskiy was beyond great! Dean Team Volkswagon was the third dealership I went to... and they are the only ones that treated me with th Ruslan Golovatskiy was beyond great! Dean Team Volkswagon was the third dealership I went to... and they are the only ones that treated me with the up most respect and understood that even with a horrible credit score that was just like any other client. With that being said, Ruslan not only helped me get into the car that best fit my situation but a car that I wanted as well. In all... we looked at 5 cars. And out of those 5 cars they were able to get me a loan for one of them (in my opinion, the best out of all 5 cars). In this loan... my apr was by far the lowest out of all three delearships. Ruslan went above and beyond and not only gave me a car that fit my monthly expense but also found a lone that gave me the ability to get a car and have the lowest apt out of all the delearships I went to. They offer free car washes and free rentals for when we get our cars serviced. Dean Team is the Dream Team and my Jordan is Ruslan! 10/10 in all aspects! Elliott L More

Larry "Pinky" Persons went above & beyond from first contact when we started looking all the way through the purchase of our daughter's first car. Larry & everyone else we went above & beyond from first contact when we started looking all the way through the purchase of our daughter's first car. Larry & everyone else we had contact with at the dealership was awesome all the way to the end with super easy financing. Very impressed & highly recommend!! More

Wonderful Experience The salesman was friendly, understanding of my needs and budget, went over and beyond making sure I got a car I was comfortable with and liked, he cal The salesman was friendly, understanding of my needs and budget, went over and beyond making sure I got a car I was comfortable with and liked, he called me after getting the car to make sure everything was going good with the car and I was happy. I Love my car and even better I was pleased with the payment they gave me everything I asked for without pressure. Thank you John, Ruslan and Dean Team. More

Easy and reliable John is great. Made buying the car quick and easy. He went above and beyond. In 6 months when I buy another vehicle for my son, he will be who I co John is great. Made buying the car quick and easy. He went above and beyond. In 6 months when I buy another vehicle for my son, he will be who I contact More

Down-to-earth friendly! I was distraught when I came into this dealership from another local dealership, of which was a giant let down. "Pinky" the sales fella sensed this ri I was distraught when I came into this dealership from another local dealership, of which was a giant let down. "Pinky" the sales fella sensed this right away and stepped up to the plate...ready. I knew what I wanted and he was diligent in helping me gather all my options. I was able to make an informed decision and stay within by strict budget. Colin, the serious-faced, but personable manager was patient and worked well with my many, many, many inquiries. Keith, the mellow family man, researched APR options and found me an even lower one at signing. I was given a great trade-in price and several options for model types within the Dean Team lots. When it was all finally said and done, the entire team definitely earned their money. I truly look forward to my purchase and the many miles we will make together because of the great start with the Dream Team at Dean Team! More