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Dean Team Volkswagen of Kirkwood
Kirkwood, MO
820 Reviews
At Dean Team Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Tuesday Closed
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Thursday Closed
Friday Closed
Saturday Closed
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Showing 820 reviews
November 03, 2018
BEYOND HORRIBLE EXPERIENCE I bought a 2014 Tiguan R-Line 4 Motion from Dean Team Kirkwood, which John Townsend was my salesman. It looked like a beautiful car, low milage, no ac I bought a 2014 Tiguan R-Line 4 Motion from Dean Team Kirkwood, which John Townsend was my salesman. It looked like a beautiful car, low milage, no accidents, couldnt be happier. Figuring that I am also buying a Volkswagen from a Volkswagen dealership and not your typical discount XYZ car dealership, I would be in good hands with the car being looked over and in good shape before it leaves the lot. John Townsend assured me the car was looked over and all good to go. It was not!!! After driving it 475 miles to Wisconsin to visit family, which I was showing them all the features on the car. When I turned on the car, it started SMOKING! The fog light assembly was busted and the bulb popped out burning a hole through my bumper. I was informed by my mechanic it must have been out since the time of the purchase. My cabin filter was filthy and needed to be replaced, my brake pads need replacing, my tires are bald in the middle and I was curious why they were louder then normal. The car was NOT looked at properly. When I flew from Oklahoma City to St Louis to pick up the car, I counted $7,000 cash for a down payment in front of John Townsend on his desk. I asked if he wanted to recount it to be sure and he said "No, we're good. I saw it" and leaves to his managers office. He comes back shortly later and says "Oh, well we are $100 short" and takes a $100 bill from my money pile sitting on top of my bank envelope in front of me on his desk and says "i'll be right back". Me being dazed and confused about the situation, I shuttered it off for the moment and gave it a few days to think about what just happened and process everything that happened. Whether I really was $100 short or if John Townsend pocketed my extra $100, i honestly do not know. I was also promised by John Townsend that because Im already getting a military discount, they could not lower the price any further, not even $50. John assured me though that I would get a free t-shirt or souvenir which apparently he meant swag bags which are for new car purchases only, not used. I'm still waiting on a T-shirt to be mailed to me. I called the general manager Collin Burns about my concerns and shortly afterwards John Townsend calls me on his mobile phone on a serious rampage YELLING AT ME, dropping F bombs and all sorts of profanity, he threatened me to never blame him for theft as he does not do that and was extremely demanding. I suffer from anxiety and after that call, I was in distress and having anxiety attacks for the rest of the day. While it seems like everyone else had a good experience with John Townsend, I certainly did not. I feel like I got used, treated unfairly and I would definitely not back to John Townsend or this dealership ever again. I am already getting in touch with my attorney if legal action should be taken. More
by ZiggyAlan87
November 01, 2018
Respectful and genuine customer service This dealership shows genuine care for the customers best interest. They aren’t out just to make a buck. Malkum was awesome and worked with me when I This dealership shows genuine care for the customers best interest. They aren’t out just to make a buck. Malkum was awesome and worked with me when I told him what car I wanted and what I could afford. I never felt pressured to negotiate up or take a deal I wasn’t comfortable with. I was treated respectfully while I car shopped and in the weeks following my purchase. I’m extremely impressed with my experience, and I would go to Dean Team and Malkum again in a heartbeat! More
by Erinvilimek
Employees Worked With
Malkum Muhammad
October 15, 2018
Great Experience Dave at Dean Team was great. He made the experience quick and easy. I would recommend him to anyone. He had everything ready to go before I had arrive Dave at Dean Team was great. He made the experience quick and easy. I would recommend him to anyone. He had everything ready to go before I had arrived to make the experience easy! More
by VWPurchaser
Employees Worked With
Dave Schultz
October 05, 2018
Best experience ever! This was my first experience at this dealership and got the best customer service. Malkum Mohammad and other staff members that helped me were profess This was my first experience at this dealership and got the best customer service. Malkum Mohammad and other staff members that helped me were professional and made things seamless and easy for me. More
by Ahmad D
Employees Worked With
Malkum Muhammad
September 29, 2018
Great Value Our salesperson, John Townsend, was great to work with. We ended up with a great low mileage used car that fits our needs perfectly. Can't say enough Our salesperson, John Townsend, was great to work with. We ended up with a great low mileage used car that fits our needs perfectly. Can't say enough good things about John. More
by Rokutman
Employees Worked With
John Townsend, K Wimbish
September 23, 2018
Great experience The Dean Team & brandy made my car buying experience of my 2013 volkswagen jetta GLI above and beyond & will be buying future cars from here! The Dean Team & brandy made my car buying experience of my 2013 volkswagen jetta GLI above and beyond & will be buying future cars from here! More
by Griffin
Employees Worked With
September 21, 2018
Trading a Beetle for an EOS John Townsend was great to deal with. He is honest and straightforward and treated us very fairly. No complaints from us at all. We plan on doing all John Townsend was great to deal with. He is honest and straightforward and treated us very fairly. No complaints from us at all. We plan on doing all our service on our EOS here at Dean Team Kirkwood. More
by Susan’sEOS
Employees Worked With
Kyle Steinberg, John Townsend
September 11, 2018
Great transaction, very fair Great to deal with, I felt my trade in and be vehicle price was good, and didn't require a lot of back and forth. Great to deal with, I felt my trade in and be vehicle price was good, and didn't require a lot of back and forth. More
by Matt C
Employees Worked With
Malkum Muhammad
August 29, 2018
Highly recommend! Malkum was my salesman and he is super nice and fun to work with! He gave me options and made it possible for me to get my dream car. Malkum was my salesman and he is super nice and fun to work with! He gave me options and made it possible for me to get my dream car. More
by msward2018
August 29, 2018
Third time’s a charm! We had been shopping for an Atlas for several weeks and just couldn’t get a deal to stick shopping other places. With John and Carlos the whole proces We had been shopping for an Atlas for several weeks and just couldn’t get a deal to stick shopping other places. With John and Carlos the whole process went so smoothly, I couldn’t have been happier. More
by MikeandLex
Employees Worked With
John Townsend, Carlos Ruiz
