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Dean Team Volkswagen of Kirkwood
Kirkwood, MO
820 Reviews
At Dean Team Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 820 reviews
February 02, 2019
Exceptional service! This dealership is truly customer-oriented. Whether it is sales or service, every attempt is made to make the interaction as easy as possible. I def This dealership is truly customer-oriented. Whether it is sales or service, every attempt is made to make the interaction as easy as possible. I definitely recommend this dealership and Craig Currington in particular. More
by Josette
Employees Worked With
Brandy, Bill Van Oyen, Craig Currington
February 01, 2019
Great company John and Shelby worked a miracle with getting me in a better car! I am so excited and would definitely recommend them to anyone who needs a reliable c John and Shelby worked a miracle with getting me in a better car! I am so excited and would definitely recommend them to anyone who needs a reliable car More
by Bre
Employees Worked With
John Townsend
January 27, 2019
Exceptional staff From the moment I walked in, I felt welcomed. Craig And John from sales and Bill from the finance department were beyond accomadating. upfront , h From the moment I walked in, I felt welcomed. Craig And John from sales and Bill from the finance department were beyond accomadating. upfront , honest and truly wanting to help. I have absolutely found the right to place to shop and recommend to anyone looking for a truly valuable car buying experience. Thank you all for your great effort. More
by elnashar_rs
Employees Worked With
John Townsend, Bill Van Oyen, Craig Currington
January 22, 2019
Horrible Experience This was the worst car buying experience I have ever had. Selected the vehicle which was at another lot..they brought it over so I could test drive, n This was the worst car buying experience I have ever had. Selected the vehicle which was at another lot..they brought it over so I could test drive, noticed it had scratches all over it. Salesman said if they could fix it did they have a deal? I said yes but only if it was color corrected not just buffed over for a temporary fix and the 2 key fobs as well. They agreed to this..a week later he called and said they just buffed it out, it would be too expensive to fix! I advised no deal then, he talked to manager and assured me they would paint correct it. I waited another week and went to look at car and nothing was fixed. Salesman said it was fixed even though scratches were all visible! Paint specialist came out and said he wasn't given permission to do the real job but he would do it this time. Asked about the key fobs and was told that wasn't part of the deal, even though I had texts from salesman advising he was going to pick them up! Went back for a 3rd time...some of the scratches were gone but replaced with buffer marks! I received the 2nd key fob but ended up making another payment on my trade in so I basically paid for the 2nd fob anyway. Terrible experience, basically they accused me of lying..will never buy here again!! More
by schmitt477
Employees Worked With
January 16, 2019
Great Customer Service The Dean Team was very professional and very pleasing as a customer. John especially was very helpful and very helpful. John made you feel welcome and The Dean Team was very professional and very pleasing as a customer. John especially was very helpful and very helpful. John made you feel welcome and comfortable at Dean Team. Great customer service. More
by Sam Heppermann
Employees Worked With
John Townsend, Bill Van Oyen
January 02, 2019
Excellent Pricing and Service The team at Dean Team Volkswagen worked well together to ensure I was updated and ultimately satisfied with me purchase. Their new and used inventory The team at Dean Team Volkswagen worked well together to ensure I was updated and ultimately satisfied with me purchase. Their new and used inventory had enough range to ensure they had something for anybody at any price range. John was exceptional during the purchase process and helped me all the way through. Yes, I do recommend at least letting them look through their stock with your perimeters. If they can find a match, it would be wise to buy from them. More
by Anothercivilian
Employees Worked With
John Townsend, Bill Van Oyen
December 27, 2018
Happy with TDI Had to trade in my blue 2014 Passat tdi. John helped me get burgundy 2015 Passat tdi. Now happily motoring again, with car titled & registered. Had to trade in my blue 2014 Passat tdi. John helped me get burgundy 2015 Passat tdi. Now happily motoring again, with car titled & registered. More
by Kurt Baudendistel
Employees Worked With
Other Employees :
Shelby, John Townsend, Bill Van Oyen
November 30, 2018
Sight-Unseen Purchase Without Any Regrets It's pretty nerve racking purchasing a car sight unseen from 9-hours away, however Dave made the entire process easy! Dave answered all of my question It's pretty nerve racking purchasing a car sight unseen from 9-hours away, however Dave made the entire process easy! Dave answered all of my questions and fulfilled my requests in a timely and professional manner; qualities that only one could expect from an expert such as himself. Even though I had only spoken to him on the phone once and the rest through text message, I knew that I was in good hands. I would highly recommend Dave to anyone that would like to purchase one of Dean Team's fine automobiles, but has any qualms due to distance. I can only imagine what purchasing a vehicle from him in person would be like! More
by ThomasGS4
Employees Worked With
Dave Schultz
November 12, 2018
Awesome in a bad time John was awesome and extremely understanding, even when my mom's ADHD kicked into high gear. Thank you for your help and patience it made my bad weeke John was awesome and extremely understanding, even when my mom's ADHD kicked into high gear. Thank you for your help and patience it made my bad weekend end on a positive note. More
by Jdye15
Employees Worked With
John Townsend
November 04, 2018
The best Very good at car sales nice and friendly out good fast service and no bs he knows what he’s doing and he is very very good Very good at car sales nice and friendly out good fast service and no bs he knows what he’s doing and he is very very good More
by Jayone
Employees Worked With
John Townsend
