Dean Team Volkswagen of Kirkwood

Horrible Experience This was the worst car buying experience I have ever had. Selected the vehicle which was at another lot..they brought it over so I could test drive, n This was the worst car buying experience I have ever had. Selected the vehicle which was at another lot..they brought it over so I could test drive, noticed it had scratches all over it. Salesman said if they could fix it did they have a deal? I said yes but only if it was color corrected not just buffed over for a temporary fix and the 2 key fobs as well. They agreed to this..a week later he called and said they just buffed it out, it would be too expensive to fix! I advised no deal then, he talked to manager and assured me they would paint correct it. I waited another week and went to look at car and nothing was fixed. Salesman said it was fixed even though scratches were all visible! Paint specialist came out and said he wasn't given permission to do the real job but he would do it this time. Asked about the key fobs and was told that wasn't part of the deal, even though I had texts from salesman advising he was going to pick them up! Went back for a 3rd time...some of the scratches were gone but replaced with buffer marks! I received the 2nd key fob but ended up making another payment on my trade in so I basically paid for the 2nd fob anyway. Terrible experience, basically they accused me of lying..will never buy here again!! More

Great Customer Service The Dean Team was very professional and very pleasing as a customer. John especially was very helpful and very helpful. John made you feel welcome and The Dean Team was very professional and very pleasing as a customer. John especially was very helpful and very helpful. John made you feel welcome and comfortable at Dean Team. Great customer service. More

Sight-Unseen Purchase Without Any Regrets It's pretty nerve racking purchasing a car sight unseen from 9-hours away, however Dave made the entire process easy! Dave answered all of my question It's pretty nerve racking purchasing a car sight unseen from 9-hours away, however Dave made the entire process easy! Dave answered all of my questions and fulfilled my requests in a timely and professional manner; qualities that only one could expect from an expert such as himself. Even though I had only spoken to him on the phone once and the rest through text message, I knew that I was in good hands. I would highly recommend Dave to anyone that would like to purchase one of Dean Team's fine automobiles, but has any qualms due to distance. I can only imagine what purchasing a vehicle from him in person would be like! More

Awesome in a bad time John was awesome and extremely understanding, even when my mom's ADHD kicked into high gear. Thank you for your help and patience it made my bad weeke John was awesome and extremely understanding, even when my mom's ADHD kicked into high gear. Thank you for your help and patience it made my bad weekend end on a positive note. More

BEYOND HORRIBLE EXPERIENCE I bought a 2014 Tiguan R-Line 4 Motion from Dean Team Kirkwood, which John Townsend was my salesman. It looked like a beautiful car, low milage, no ac I bought a 2014 Tiguan R-Line 4 Motion from Dean Team Kirkwood, which John Townsend was my salesman. It looked like a beautiful car, low milage, no accidents, couldnt be happier. Figuring that I am also buying a Volkswagen from a Volkswagen dealership and not your typical discount XYZ car dealership, I would be in good hands with the car being looked over and in good shape before it leaves the lot. John Townsend assured me the car was looked over and all good to go. It was not!!! After driving it 475 miles to Wisconsin to visit family, which I was showing them all the features on the car. When I turned on the car, it started SMOKING! The fog light assembly was busted and the bulb popped out burning a hole through my bumper. I was informed by my mechanic it must have been out since the time of the purchase. My cabin filter was filthy and needed to be replaced, my brake pads need replacing, my tires are bald in the middle and I was curious why they were louder then normal. The car was NOT looked at properly. When I flew from Oklahoma City to St Louis to pick up the car, I counted $7,000 cash for a down payment in front of John Townsend on his desk. I asked if he wanted to recount it to be sure and he said "No, we're good. I saw it" and leaves to his managers office. He comes back shortly later and says "Oh, well we are $100 short" and takes a $100 bill from my money pile sitting on top of my bank envelope in front of me on his desk and says "i'll be right back". Me being dazed and confused about the situation, I shuttered it off for the moment and gave it a few days to think about what just happened and process everything that happened. Whether I really was $100 short or if John Townsend pocketed my extra $100, i honestly do not know. I was also promised by John Townsend that because Im already getting a military discount, they could not lower the price any further, not even $50. John assured me though that I would get a free t-shirt or souvenir which apparently he meant swag bags which are for new car purchases only, not used. I'm still waiting on a T-shirt to be mailed to me. I called the general manager Collin Burns about my concerns and shortly afterwards John Townsend calls me on his mobile phone on a serious rampage YELLING AT ME, dropping F bombs and all sorts of profanity, he threatened me to never blame him for theft as he does not do that and was extremely demanding. I suffer from anxiety and after that call, I was in distress and having anxiety attacks for the rest of the day. While it seems like everyone else had a good experience with John Townsend, I certainly did not. I feel like I got used, treated unfairly and I would definitely not back to John Townsend or this dealership ever again. I am already getting in touch with my attorney if legal action should be taken. More