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Dean Team Volkswagen of Kirkwood
Kirkwood, MO
809 Reviews
At Dean Team Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 809 reviews
March 15, 2019
Ford f-150 When I went in to look at vehicle I was pressed for time,.John showed me the truck, took me for a ride and had me out of there In 40 min. The next day When I went in to look at vehicle I was pressed for time,.John showed me the truck, took me for a ride and had me out of there In 40 min. The next day when I took delivery, he had everything ready a made good on all of his promises. A plus trabsaction and I highly recommend John and dean team to anyone purchasing a vehicle. Thanks, Tim More
by Timland66@aol.com
Employees Worked With
John Townsend
March 13, 2019
Awesome, wonderful and exciting experience! The Dean Team Kirkwood made me really overjoyed. My experience with Brent & Shelby was wonderful, I drove away very happy I love my VW Jetta. The Dean Team Kirkwood made me really overjoyed. My experience with Brent & Shelby was wonderful, I drove away very happy I love my VW Jetta. More
by Keke123
Employees Worked With
Shelby, Brent Morrow
March 13, 2019
How car buying should be!! I started with the instant text offer I found on their website and it was exactly that, an instant text back with a quote and no pressure. John Townse I started with the instant text offer I found on their website and it was exactly that, an instant text back with a quote and no pressure. John Townsend was great to work with and everything was completed in under 2 hours!!! Great experience!! More
by Darkside
Employees Worked With
John Townsend, Bill Van Oyen
March 12, 2019
The Best Car Purchase Ever!!!! This had to be one of the better experiences we've had in a long time. Especially with making such an important purchase.We enjoyed the environment of This had to be one of the better experiences we've had in a long time. Especially with making such an important purchase.We enjoyed the environment of the dealership,everyone treated us like family that's why this is our third purchase from this dealership and second from this lot. More
by Tnance
Employees Worked With
Bill Van Oyen, Craig Currington, Scott Roberts
March 06, 2019
Very Easy and not pushy. Will recommend to anyone I know when they start looking for a car. Brent helped me and was very helpful. Friendly workers and have great communication Will recommend to anyone I know when they start looking for a car. Brent helped me and was very helpful. Friendly workers and have great communication. They weren't pushy as other dealerships can be. They don't try any notorious car dealership gimmicks. Trustworthy people, I will look again in the future when needing a new car! More
by Zach Hampton
Employees Worked With
John Townsend, Brent Morrow
March 06, 2019
VW Atlas Purchase Had a wonderful experience at Dean Team Kirkwood buying our new Atlas. Mike, Scott, and team worked with us to get exactly the car we wanted and get i Had a wonderful experience at Dean Team Kirkwood buying our new Atlas. Mike, Scott, and team worked with us to get exactly the car we wanted and get it here all the way from Arkansas in just a few days! They were willing to work with us on price and even agreed to throw in some free mega mats for our new car. They were friendly, knowledgeable, and patient, and we will definitely be back when it’s time to buy our next car. More
by ames33113
Employees Worked With
Bill Van Oyen, Mike Hillis, Scott Roberts
March 06, 2019
New VW Atlas The service was great. The team walked me through multiple Atlases on the lot so I could see features and executions of the interior/exterior. When it The service was great. The team walked me through multiple Atlases on the lot so I could see features and executions of the interior/exterior. When it came time to talk price they were very transparent and when we finally laid out all the features of the car that I wanted they went and found one immediately. I would recommend Scott, Mike, and Bill to everyone and look forward to working with the service staff as well after meeting them. It is the start to a great relationship. More
by Drazenbd
Employees Worked With
Bill Van Oyen, Mike Hillis, Scott Roberts
February 22, 2019
Great experience John was absolutely amazing. He was very punctual, courteous, and consistent. He wasn’t aggressive; he was very relaxed with his sales approach. Thank John was absolutely amazing. He was very punctual, courteous, and consistent. He wasn’t aggressive; he was very relaxed with his sales approach. Thanks for everything! More
by Melvin and Robert
Employees Worked With
John Townsend
February 05, 2019
Your “free” loaner will cost you One of my expectations when taking a vehicle in to be serviced is excellent customer service. The level of care one typically receives from every emp One of my expectations when taking a vehicle in to be serviced is excellent customer service. The level of care one typically receives from every employee of a dealership is phenomenal and something to depend upon. This was not my experience of Dean Volkswagen. Never have I encountered a dealership that does not offer courtesy transportation for simple needs. Dean offers rental cars through Enterprise- which has proven to be more headache than help. All I required when taking my car in was a ride back to my primary vehicle. I had car seats, school pick ups, and dinner to make- a rental car was simply a burden. I was told that the $50 charged to my card would be fully refunded. I was in fact only given $12.66. When brought to their attention I was given some ridiculous excuse. I was made a promise, Dean did not follow through. They have been given two opportunities to rectify the mistake. Both times failed to handle the situation as one would expect. Customers have less and less control in today’s corporate America.. Knowing just how little a customer is valued is something I wish I had known before taking my car into the Dean Automotive Group. More
by STLMom
Employees Worked With
Tom K
February 02, 2019
Exceptional service! This dealership is truly customer-oriented. Whether it is sales or service, every attempt is made to make the interaction as easy as possible. I def This dealership is truly customer-oriented. Whether it is sales or service, every attempt is made to make the interaction as easy as possible. I definitely recommend this dealership and Craig Currington in particular. More
by Josette
Employees Worked With
Brandy, Bill Van Oyen, Craig Currington
