Dean Team Volkswagen of Kirkwood
Kirkwood, MO
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Perfect Experience!!! Nick was exceptional. I came to him with a unique situation a complicated situation. And he took it on and found me the perfect resource to solve my Nick was exceptional. I came to him with a unique situation a complicated situation. And he took it on and found me the perfect resource to solve my buying needs. I recommend going to him every time. He will take care of you 110% He asked me all necessary questions to thoroughly handle my buying needs. He introduced me to another exceptional person Ms Shelby Deipenbrock. She made the whole experience perfect. She worked harder then I could ever expect her to. I am so very grateful. Dean team should feel lucky to have her working for them. Dean Team has my buisness permanently. And I will always recommend people to this dealership because of these to amazing people. Thank you Nick and Shelby!!! Sincerely, Cary Voss More
John Townsend is your guy! This was by far the easiest car purchase I have ever had. John was very transparent with all the small details and made sure we were 300% comfortable This was by far the easiest car purchase I have ever had. John was very transparent with all the small details and made sure we were 300% comfortable throughout the whole process. We told him what we wanted and he had everything lined up, filled out, and ready to go. I was amazed at how he worked with my horrible credit and lower income to get me a new 2019 SUV! We will now only work with him and send everybody his way!! More
Great experience I saw Brent.. he was great to work with and so far has fulfilled his promises .. My numbers were not what I expected loan wise but as far as the o I saw Brent.. he was great to work with and so far has fulfilled his promises .. My numbers were not what I expected loan wise but as far as the overall service it was great . and I would recommend seeing Brent. More
Best Buying Experience Ever Brandy Peters of Dean Team Volkswagen provided the best car buying experience we’ve ever had. We inquired about a 2018 GTI on the internet on Friday Brandy Peters of Dean Team Volkswagen provided the best car buying experience we’ve ever had. We inquired about a 2018 GTI on the internet on Friday afternoon (yesterday) and she had us ready to drive off in the car by noon Saturday. Brandy had the car waiting and ready to test drive. She gave us her undivided attention and treated us like people, not like prey. She was professional and personable. They worked out how to get us out of the last month of our lease on our Volvo with another dealership, no money down, and got our payment exactly where we wanted it to be. our experience was so good I’m leaving this review and I’m still at the dealership. More
Good experience I don't get a hard sell and like the cars I can find there. There is a good selection of used cars and I ended up buying a new car this last time. Pe I don't get a hard sell and like the cars I can find there. There is a good selection of used cars and I ended up buying a new car this last time. People are friendly and I feel like I am treated with respect. The only thing I do not like is how difficult and dangerous to pull out of the dealership. They need a better entry/exit location. More
First time financing a car They couldn't find me a car at first but then they did it was fast and easy John did a good job and I'm happy with my service They couldn't find me a car at first but then they did it was fast and easy John did a good job and I'm happy with my service More
Great Place to Buy a Used Car! I came to this dealership after seeing the car I wanted posted as an advertisement online and was not disappointed. The service was great. Both of the I came to this dealership after seeing the car I wanted posted as an advertisement online and was not disappointed. The service was great. Both of the salesmen that I talked to were very informative, polite, transparent, and friendly. I was able to negotiate a fair price for the car I wanted and overall I am very satisfied with my experience at The Dean Team! More
Very professional and courteous Big John was very knowledgeable abt the Hellcat and willing to go the extra mile to make the deal happen. Highly recommend the dean team and especial Big John was very knowledgeable abt the Hellcat and willing to go the extra mile to make the deal happen. Highly recommend the dean team and especially John More
Great experience! Thank you Dean Team! They really are a team there and helped me get exactly what I wanted and possibly didn’t even know I needed. Thanks again I’ll de Thank you Dean Team! They really are a team there and helped me get exactly what I wanted and possibly didn’t even know I needed. Thanks again I’ll definitely come back for future car needs. More
Straightforward pricing and great customer service I live 275 miles from the dealership. All communication was by phone, email, or text. Initially I worked with Brent who was quick to respond and answe I live 275 miles from the dealership. All communication was by phone, email, or text. Initially I worked with Brent who was quick to respond and answered all questions in an easy to understand manner. As discussion got more serious about possible purchase, Scott got involved as well. Even though he is a manager, Scott responded quickly to all communications. Again Scott answered all questions straightforward without any typical dealer double talk. The online price was a real price, no hidden dealer add ons, didn’t have to use any special financing, etc. The online price was the purchase price. I dealt with VW dealers in Utah, Illinois, Maryland, and Florida. While those dealers all had a good online price, there was always something hidden that made the actual purchase price significantly higher. Not at Dean Team VW, online price was the real price. Dean Team price was the best I found in searching several dealers in several states. Dean also had the lowest paperwork fee of any of the dealers. Scott arranged car delivery to my home. There was a small fee but the fee was cheaper than if I went after the car myself. I had two small issues that I found after delivery. One I found a few days and the other I found about three weeks after delivery. One issue was quite small and a customer service rep (don’t remember her name) dealt with it immediately. The other issue was a slightly bigger. Scott dealt with the issue personally. Scott responded as quickly in dealing with the issue as he did when he was trying to sell me the car. He appeared genuinely concerned that the issue be dealt with in a timely manner to my satisfaction. I have purchased around 25 cars in my lifetime. I have never had an easier time working with a dealership than I did working with Brent and Scott. Everything was straightforward and clear, no double talk, no hidden fees or add ons. The online price from Dean Team was better than what the price was at multiple other VW dealers in other states particularly when I found other dealers had hidden fees and add ons. While I expect prompt service when the dealer is trying to sell me a car, Dean Team provided prompt care in resolving a couple of issues I had post delivery. I certainly didn’t expect the manager, Scott, to take his time to personally handle the issues. I plan on buying more cars in the future. After my experience with Dean Team VW, Brent and especially Scott, I most certainly will be calling them when the itch for a new car strikes. My only regret is I didn’t find them sooner in my car buying life. More