Dean Team Volkswagen of Kirkwood

Comfortable & "no dance" Pleasant, straightforward deal-making. Efficient, helpful, and knowledgeable staff. John Townsend treats customers professionally and personally. I Pleasant, straightforward deal-making. Efficient, helpful, and knowledgeable staff. John Townsend treats customers professionally and personally. I was out of the dealer's in under two hours including my test drive. More

Best Sale Rep ever Dealership was Amazing and thr. Finance Department was Great. Our Sales Rep Brandy is Awesome . She was honest and very helpful, with all of my quest Dealership was Amazing and thr. Finance Department was Great. Our Sales Rep Brandy is Awesome . She was honest and very helpful, with all of my questions. I would recommend buying a car from them. More

Best Customer Service Hands Down!!! This is my second new vehicle purchase in three years from John Townsend. There’s a reason that I keep going back and it’s him! John goes above and be This is my second new vehicle purchase in three years from John Townsend. There’s a reason that I keep going back and it’s him! John goes above and beyond to satisfy and accommodate. You can tell that each interaction is more than a sale to him. I've never felt pressured or rushed during the buying process. He has always worked hard to get me the best deal available. He's very knowledgeable, informative, and transparent throughout the entire process. He always makes me feel like I'm a part of the family. I'm loving my new SUV and I'll be back when it's time to purchase my next vehicle. 😊 More

Helpful & Productive Everyone I worked with was super focused and helpful of meeting my needs and goals when buying a car. Being a college kid with a short credit history, Everyone I worked with was super focused and helpful of meeting my needs and goals when buying a car. Being a college kid with a short credit history, they were able to get my monthly payment to where I could afford it with a loan term that was quite impressive. Also, being a car guy, the quality of vehicles on the lot was surprisingly impressive. They definitely worked as a team to serve me as a customer. Their service is very much appreciated! More

Love my ew truck John Townsend got me right . From the time I got into the dealership he took good care of me. I was stressed and worried and he made all of that go aw John Townsend got me right . From the time I got into the dealership he took good care of me. I was stressed and worried and he made all of that go away. More

Phenomenal experience during a difficult time After losing my father and being new to purchasing/leasing vehicles, I searched the St. Louis area and visited multiple dealerships in search of a new After losing my father and being new to purchasing/leasing vehicles, I searched the St. Louis area and visited multiple dealerships in search of a new vehicle. I did extensive research and ended up happily leasing a new tiquan from Brandy at Dean Team VW. I chose dean team solely because of Brandy’s above and beyond customer service. Brandy along with her manager Scott formed a relationship with my family and I making us feel like we were not just another sale or checkmark on their monthly stat. Brandy and Scott truly cared and worked with us through every request we had making sure we were comfortable through the process. I have had the vehicle for almost a month now and Brandy has been extremely helpful and knowledgeable with any questions that have come up. Brandy most definitely made a return customer out of my family for many years to come. I highly recommend utilizing Brandy during your car search. More

Brandy is the best We were looking for a Jeep. Dean Team had a few we were interested in. We bought the jeep mostly because of Brandy. Her customer service was amazing. We were looking for a Jeep. Dean Team had a few we were interested in. We bought the jeep mostly because of Brandy. Her customer service was amazing. I did not feel hassled. I felt like a client and not a customer. I have bought eight cars and this is the first time I have ever felt this way. I will rely on Brandy for all future purposes. More

Wonderful When my car got hit and totalled the day s put a contract in on my new house the staff was amazing in working with me with a loaner until I closed on When my car got hit and totalled the day s put a contract in on my new house the staff was amazing in working with me with a loaner until I closed on my house and could come back to start financing my vehicle More

Car sales Fins ace manger Bill and car salesman Brent were very kind and helpful and helped my family get a 2016 Volkswagen Jetta S Very nice and clean We app Fins ace manger Bill and car salesman Brent were very kind and helpful and helped my family get a 2016 Volkswagen Jetta S Very nice and clean We appreciate everything they have done to help us get this far Thank y’all again Johnson Smith family More

Fair and friendly service I called the dealership to see if a car was still in stock and I was out the door with it that night. Craig was fair and very helpful in the entire pr I called the dealership to see if a car was still in stock and I was out the door with it that night. Craig was fair and very helpful in the entire process. I don't like to deal with pushy salesman or haggle over price for an hour. Thankfully that wasn't the case. I would recommend Dean Team to anyone. Thanks a bunch. Bill and Craig stayed late to make sure I was in my vehicle that night and I appreciate their work. More