Dean Team Volkswagen of Kirkwood

Nick berblinger and Bill Van Oyen have been so helpful and made the whole process of car buying a positive experience. Nick was attentive to our wants and needs and made us feel secure in the selections and made the whole process of car buying a positive experience. Nick was attentive to our wants and needs and made us feel secure in the selections he brought to our attention. He was Always responsive to our questions and shared his knowledgeable Thank you!! More

I frankly don’t think we could have had a better match than Nick Berblinger. He was amazing. Also huge thank you to Bill VanOyen! than Nick Berblinger. He was amazing. Also huge thank you to Bill VanOyen! More

The staff members were extremely friendly to work with and very professional throughout the car purchasing process. The photos and descriptions of the vehicle listed on their website were clear and honest and very professional throughout the car purchasing process. The photos and descriptions of the vehicle listed on their website were clear and honest to the condition of the vehicle in person. More

As Easy As a Car Buying Experience Could Be I really didn't have much of a referral, but had heard generally positive things about Dean Team. I primarily chose it as my starting place because of I really didn't have much of a referral, but had heard generally positive things about Dean Team. I primarily chose it as my starting place because of it's proximity to my house. I knew the exact vehicle down to the trim and add-ons that I was looking for. Fortunately, they had a vehicle that matched everything I wanted minus the sunroof. When I arrived I scanned the lot on my own - I kind of appreciated not being hounded on the lot. After identifying the aforementioned vehicle I made my way into the show room. I was greeted by Craig who asked if I needed any help (he probably wouldn't have guessed that we'd ink a deal within 24 hours). I found out half way through the process (from a different employee) that Craig is a veteran which made me even more excited to give him the business. They worked with me on price and were frankly fun to negotiate with (I like that kind of thing). I felt based on my research on KBB that they gave me a more-than-fair value on my trade. I also feel like I did okay on additional discount from MSRP (I maybe could have pushed just a touch harder). All in all I think every consumer should educate themselves as much as possible before going into a situation like this, but these people are not snakes so you don't feel like you have to go to war with them. Just relax and keep a cool head and don't overpay. Bill Van Oyen (BVO) helped me with the financing - great guy as well. I recommend the Dean Team and the two men who worked with me. More

Awful customer service They asked my for my cellphone number.i told them I didnt have one at the moment *mine broke a couple days ago. And they literally told me if I cant a They asked my for my cellphone number.i told them I didnt have one at the moment *mine broke a couple days ago. And they literally told me if I cant afford a phone why am I shopping for a car. Like serious if this is how you treat a potential customer id hate to see how they would treat a current customer. More

Very Unprofessional Randy could the worst manager of any department I have ever done business with. He treated me like dirt....Instead of explaining why my bill was not c Randy could the worst manager of any department I have ever done business with. He treated me like dirt....Instead of explaining why my bill was not correct. He continued to interrupt me and talk over me and threatened to keep my car. The service has 3 steps not all steps were completed... plus there is a warranty issue.... Instead he acted like a bully. Never again.....stay away from this place More

Not sure if I would recommend this dealership-Brandy Peters Made a trade in in October of last year. the sales person I had a chance to work with was Brandy Peters. The experience was excellent until I found ou Made a trade in in October of last year. the sales person I had a chance to work with was Brandy Peters. The experience was excellent until I found out (2 months after I've purchased my car) that instead of owing $7000 on my loan, I owed $9500. I called several times trying to have this fixed but all I got from Brandy was "not sure how that happened...Not sure I understand".Also, Brandy promised that she would work on getting an extra key as at the time of the purchase I only received one car key. After calling, e-mailing and texting Brandy on her cell phone several times, guess what, I never received the extra car key I was promised almost a year ago!!!! Ridiculous and just unbelievable. I also mentioned to Brandy that I would leave this review on company's web page but guess what, nothing ever happened. So shameless and so unprofessional. I got ripped of at this dealership where at the beginning I really thought that I had a great shopping experience. More

Great Staff Great staff, fast and friendly. Made me feel very comfortable about purchasing a car. They don't rush your decision and make sure you want to be drivi Great staff, fast and friendly. Made me feel very comfortable about purchasing a car. They don't rush your decision and make sure you want to be driving a car for a long time. More

Fast and friendly! Showed up and John Townsend went above and beyond to help me find exactly what I was looking for! Even showed me options of things I didn't know we're Showed up and John Townsend went above and beyond to help me find exactly what I was looking for! Even showed me options of things I didn't know we're available! Everyone was super friendly with me having a five year old to entertain! I have bought cars all throughout the country, and have never had such a smooth and easy experience with such friendly staff! More