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Dean Team Volkswagen of Kirkwood
Kirkwood, MO
809 Reviews
At Dean Team Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
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Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
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Saturday Closed
Sunday Closed
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Showing 809 reviews
September 25, 2021
I was trying to buy the 2008 dodge 2500. I live in Louisiana so I asked them to send a buyers order on the truck to see what my bank would say or if I needed to pay cash. scott robert the sale manger Louisiana so I asked them to send a buyers order on the truck to see what my bank would say or if I needed to pay cash. scott robert the sale manger was very rude and would not send a buyers order without me putting down a credit card and a $1000 deposit. I told him I'm not putting money down on a truck I have not seen or test drove. He got upset and rude so I asked to speak to the GM COLIN. scott robert said it would do me no good because the GM would just say the same thing even went as far to say the owner BILL would not care if I was upset and to find somewhere else to buy a truck. Later scott robert called me back acting as if he was the GM and once I asked who i was talking to he would only say I'm the manger, but I could tell it was him. They missed out on a good sale simply because I would not put a 1000 bucks down on a truck I have not had a chance to see. They were very rude and I still have not heard from the GM or anyone from there. That goes to show they really dont care. More
by RUSHINGJO297
September 18, 2021
Brandy was nice, upfront and professional, I have talked to other sales in the company and she was the only personal with honesty and calls back!!!! to other sales in the company and she was the only personal with honesty and calls back!!!! More
by glmsfeier97
August 30, 2021
Mark from Kirkwoods Dean Team Volkswagen wasted no time answering my questions and helping me with the purchase of my new car. I am so happy I drove the 2.5 hours to meet the team. If you are looking for a answering my questions and helping me with the purchase of my new car. I am so happy I drove the 2.5 hours to meet the team. If you are looking for a knowledgeable, friendly, hard working car sales team this is the place to go! The finance guy is awesome too! I’m not just saying that because he gave me ice cream! Thanks! More
by pag1242002
Employees Worked With
Bill Van Oyen, Marc Jackson
August 27, 2021
Kat, great salesperson, great follow up. They had a very large inventory of used cars. Sadly, my car needed a new battery. It had to recharged when I was on the road and when I was in my garage. When I large inventory of used cars. Sadly, my car needed a new battery. It had to recharged when I was on the road and when I was in my garage. When I took in for a safety inspection I assertively insisted that the car needed a new battery, then apologized. Response “just like a woman.” This I DID NOT appreciate. I left my car overnight and it was ready the following afternoon. I picked it up and finally learned the tricks of maintaining my battery battery. I had owned a VW Golf and the functions on the Tiguan are totally different, even down to access to the gas cap and the cargo release. Even starting the car was different, requiring a really hard stomp on the break. But, I’ve figured it out this car is more comfortable for my and drove safely through a thunderstorm. I really love the car and had never had an issue with the service department before. They were just swamped and had a bunch of people lined up waiting for there cars. The dealership is an easy drive from my home in Webster Groves 63119. More
by VipPip
August 01, 2021
This was our first time buying a new car, and Nick made our experience easy and stress-free. He walked around the lot in the rain with us and answered all of our naive questions with zero condescension and our experience easy and stress-free. He walked around the lot in the rain with us and answered all of our naive questions with zero condescension and helped us get a great value on our trade in. More
by Tim
Employees Worked With
Nick Berblinger
July 29, 2021
Kathleen Bute was very helpful and had me test driving every car I wanted. Helped us as soon as she could, helpful, and had us test driving the cars I wanted while she got the other cars over to the lot! every car I wanted. Helped us as soon as she could, helpful, and had us test driving the cars I wanted while she got the other cars over to the lot! Highly recommend buying with her. Not pushy, very honest. More
by MikeH
Employees Worked With
Kathleen Bute, Shelby Diepenbrock
July 27, 2021
Please recognize Mark and Shelby for taking care of helping me purchase another vehicle. They were very understanding and accommodated all of my needs. Both of Shelby and Mark as assets your company. helping me purchase another vehicle. They were very understanding and accommodated all of my needs. Both of Shelby and Mark as assets your company. More
by Kendric Lowry
Employees Worked With
Shelby Diepenbrock, Marc Jackson
July 06, 2021
I nominate Ashley for the kindest-salesperson-ever award! I visit many dealerships with my autistic client for work since one of his special interests is used trucks. Ashley engaged us in friend award! I visit many dealerships with my autistic client for work since one of his special interests is used trucks. Ashley engaged us in friendly conversation and made sure we felt supported while we looked. I thoroughly appreciated her kind demeanor and lovely conversation! When I need a car in the future, i definitely know where I'll be stopping by! Thanks again Ashley! More
by Kevybear
Employees Worked With
Ashley Moon
July 02, 2021
Highly recommend buying from Dean Team VW of Kirkwood! I was fortunate to work with John Townsend who was very laid back and got me into exactly what I wanted with no pressure. I also worked with Shelby Die was fortunate to work with John Townsend who was very laid back and got me into exactly what I wanted with no pressure. I also worked with Shelby Diepenbrock in finance who was very thorough when presenting me my finance options. The whole staff was friendly and easy to work with! They made my purchasing experience very enjoyable and I will plan to buy my next car from them! More
by PhillipS
Employees Worked With
Other Employees :
John Townsend, Nick Berblinger, Shelby Diepenbrock
