Dean Team Subaru Volkswagen - Service Center

Very friendly and courteous everytime I go there. There was a mix up with my oil change and Eric is making right. That is very important to me. was a mix up with my oil change and Eric is making right. That is very important to me. More

Had a problem with tires on a Jetta TDI. Called Service and was able to make an appointment at a convenient time. Jeff Price was the Service Advisor. He called me when the problem was known - within 3 ho and was able to make an appointment at a convenient time. Jeff Price was the Service Advisor. He called me when the problem was known - within 3 hours of when I dropped the car off, which I thought was great. The problem was that 40K mile Continental tires were put on at the factory, and with 35K miles on them, they were wearing out. Jeff said he could put on another set of Continental tires, or he could put on a set of Yokohama tires. I prefer Michelin tires and usually purchase them through Costco, so I asked Jeff to hold off for a little while so I could investigate. Costco did not have the tire size in stock, and it was going to take 3-5 days. So I called Jeff back and he said that they could have them in the next day, plus he could offer additional savings on a set, so I gave the OK to replace the tires. Jeff called me when the work was done. When I picked up the car, the ride was totally different. It's like a whole different car - it rides much better and tire/road noise is almost non-existent. When I got home I researched the tires Jeff recommended, and found that they were equal to the Michelin tires I was considering - possibly even better. In my opinion Volkswagen should be using the Yokohama tires instead of the Continental tires. I think Jeff did an outstanding job of recommending these tires, and we are very happy with them so far. The only issue is that Jeff advised me the tire warranty is 60K miles, but for the speed rating of our vehicle (W), warranty is only 45K. That is equal to the Michelin tires, so no big deal - just an FYI for future reference. Am extremely pleased with the quality of service at Dean Team in Ballwin - you certainly exceeded my expectations. More

Jeff Wahby is courteous, knowledgeable, friendly and respectful when dealing with his customers. I brought my brand-new Subaru Legacy in for a minor repair and a bit of bodywork after an encounter with respectful when dealing with his customers. I brought my brand-new Subaru Legacy in for a minor repair and a bit of bodywork after an encounter with an unfortunate pothole. Jeff explained exactly what he and the service crew was going to do to fix the car, gave me an accurate time estimate, and ended up saving me money. More

The Dean Team is and awesome place to buy and have it serviced. Eric took very good care of me and my sons car. I will always go back because I was treated so nicely ! serviced. Eric took very good care of me and my sons car. I will always go back because I was treated so nicely ! More

I had a Great experience.. I called on Tues had an appointment on Wed.. Was taken care of put in a rental and my car was finished within 3 hours. Very Professional, and was taken care of quickly and e appointment on Wed.. Was taken care of put in a rental and my car was finished within 3 hours. Very Professional, and was taken care of quickly and efficiently. More

I would recommend Dean Team Volkswagon to anyone. They were very helpful with my service, they went out of thier way to accomodate my needs to have my Tiquan serviced. They are by far the best dealer and were very helpful with my service, they went out of thier way to accomodate my needs to have my Tiquan serviced. They are by far the best dealer and service department I have eve4r worked with. More

I took my 2011 Subaru Forester for service and was greeted by my sales guy, Brandon, very nice to see him again, He showed me the the service department (I needed to have my car checked). There I was greeted by my sales guy, Brandon, very nice to see him again, He showed me the the service department (I needed to have my car checked). There I was introduced to Jeff Price , the Service Advisor very polite and professional and set up the service to my car and even recomended a couple things. The experience was very nice, I would recomend this Dealer to any body who is looking for a fair deal in the service and maintenance of their Subaru. Good Job!!!! Thanks again. Mel More

I brought my beloved Jetta Sportswagon in for self-inflicted repairs ;-( and Eric could not have been kinder, more professional or efficient. I VERY much appreciated that! Living about 45 minute self-inflicted repairs ;-( and Eric could not have been kinder, more professional or efficient. I VERY much appreciated that! Living about 45 minutes away, choosing Dean Team service requires extra effort and sometimes inconvenience time wise - but very worth it as far as being someone I can TRUST and treat my car as if it is their own. THANK YOU ERIC! More

Routine oil change: bought my Subaru here and they take great care of it. If i'm waiting on the service, they typically give me a heads-up 10 minutes or so before it's done, and throw in a free carwash. Ev great care of it. If i'm waiting on the service, they typically give me a heads-up 10 minutes or so before it's done, and throw in a free carwash. Everyone's always very friendly. More

Eric Harrelson is the kind of guy that goes out of his way to satisfy his customers. He's friendly, hardworking, and just 'not your typical car dealership employee' kind of guy. I really want to thank him way to satisfy his customers. He's friendly, hardworking, and just 'not your typical car dealership employee' kind of guy. I really want to thank him for getting my car in and out so quickly with no hassle whatsoever. Eric Harrelson is the man. More