Dean Team Subaru Volkswagen - Service Center

My original visit here was for a simple oil change. My car had an airbag light on for about a year, as Suntrup told me the repair would be over $1200.00. After several blunders on the part of Suntrup with car had an airbag light on for about a year, as Suntrup told me the repair would be over $1200.00. After several blunders on the part of Suntrup with regard to servicing my vehicle, I researched which dealership in St Louis had good reviews. Dean Team was at the top of the list. So I took my car there for the oil change. When it came out of service, the airbag malfunction light was off. They fixed it at no charge. Jeff Price took it upon himself to check if the airbag system had a recall on it and there was one. Then he had a tech fix it! I was impressed. This was in October of 2012. Recently (March 2013) my wifes car needed a part. We needed it replaced immediately, as we were about to use her car on a long road trip. Jeff Wahby sent an employee to get the part, got me a car to use from a salesman so I could take care of necessary errands without making my day later while they worked on my car, and got the job done quicker and less expensively than expected. Now I know why the word "team" is in the name. I won't go anywhere else for service. I also bought a pre-owned VW from there sales department and am very happy with the car and the deal I got. More

First of all I was overpriced about a hundred and thirty dollars for brake pads on the rear of my 2009 Pissat , Volkswagen compared to other Volkswagen dealers. I felt it was a total rip-off and the profes dollars for brake pads on the rear of my 2009 Pissat , Volkswagen compared to other Volkswagen dealers. I felt it was a total rip-off and the professionalism was not there. Would not recommend service from this Dealer ship t.o anyone More

I called into the dealership as an emergency because I was unable to get the vehicle started. Ironically it was a super-easy fix that Matt Kuhn was able to figure out just by asking a handful of question was unable to get the vehicle started. Ironically it was a super-easy fix that Matt Kuhn was able to figure out just by asking a handful of questions. The storey goes like this....Ironically, I had called into a competing dealership where I purchased my vehicle. The sales team available (~5pm on a Saturday) was unable to answer my questions, which, unfortunately, left me stranded--literally. I could not get my car to start because I had somehow initiated the anti-theft device. Being that it was about 10 degrees outside and my passenger couldn't figure out the problem, either (who works on older vehicles), I decided to call another dealership in hope someone would know what the heck I was doing wrong. I explained the problem to Matt...and when I mentioned one key piece of info, he immediately gave me a troubleshooting question to check, which corrected the issue. What I did was this: I was shooting pictures of a barred owl from my window rolled down. I ended up leaving my window rolled down and keys in the ignition after cutting the engine. I left the vehicle unattended like this for only about ten minutes. When I came back, I tried turning on the vehicle...and, out of habit, I put the vehicle in 'drive.' The engine did not turn over and I could not pull out the key. It turns out that "open window" + "keys in ignition" + "vehicle left unattended put in gear (drive)" = anti theft device activation, which will not allow the key to come out. When I told Matt that the key would not come out and the engine did not turn over, he immediately asked if the car was in 'drive.' Sure enough--and my passenger nor I noticed this. Yes, totally air-headed mistake. Matt was still kind and didn't even poke fun. I really, really respect a sales person who has enough product knowledge to know how his product works inside and out. I believe when it's time to get another Outback, I'm going to see Matt. More

I bought a car my sister recently won. Dean Team is closer to my home and I plan to use them for service. I also needed a salesman to go over the details of how to use the car equipment, etc. as if I h closer to my home and I plan to use them for service. I also needed a salesman to go over the details of how to use the car equipment, etc. as if I had just purchased it from Dean. I was amazed at how helpful and friendly everyone was and how well they treated me, even tho the car had not been purchased there. Before receiving the car, we went by Dean to see what it looked like. We had no intention of bothering a salesman, but Carl Schaeffer was so very helpful and applied no pressure on us. We went back a few weeks later after I purchased the car from my sister, and explained the situation to Rick Cody. He was busy but spent enough time with us to show me how to operate some of the equipment in the car. He was obviously not going to sell us a car, but treated us very professionally and was extremely helpful. He introduced me to Jeff Price in the service department, and they discussed the service offered there and answered initial questions re. future purchase of backup sensors. I returned on 2/4/13 to get additional information re. the sensors and to mention one of my tail lights was malfunctioning (warning icon had alerted me to that.) Rick Cody directed me to Eric Harrelson in the service deparment who patiently and thoroughly answered ALL of my questions. He even had the bulb replaced today; AND THEY WASHED MY CAR for me (THANK YOU!). Then Eric even paired my iphone to the car. (THANK YOU AGAIN)!!!! I did not expect to receive such outstanding service as I had not purchased the car there. I absolutely intend to use Dean for my servicing and look forward to future car washes! And I REALLY appreciate the helpful and pleasant attitudes from every one of the employees I interacted with, including "Mark"(?) the man who replaced my exterior bulb. More

I had the 30,000 mile maintenance service performed on my 2011 Subaru Outback this week. The appointment was set up online and confirmed via email and phone reminder. I like the convenience of online appoin 2011 Subaru Outback this week. The appointment was set up online and confirmed via email and phone reminder. I like the convenience of online appointment scheduling and use phone appointment scheduling as a backup. Eric Harrelson has served me the last two times I had work done. At all times he is professional, knowledgeable and courteous. He gives me candid advice about what is needed to maintain the vehicle and not just what he could sell me. I appreciate that. Over the years, I have been to other dealers and the service manager seemed to think his job was to convince me I needed all kinds of work done. I don't do business at those places anymore. Thanks Eric and Dean Team, Troy More

Eric is great at helping out. He is always there and ready to help in any way he can. Always gets me in quickly and makes sure I am well informed. I love Eric and will continue to bring my car in to Sub ready to help in any way he can. Always gets me in quickly and makes sure I am well informed. I love Eric and will continue to bring my car in to Subaru for everything. I even came her to have Emissions testing done for tag renewal. More

Here's the deal... I came on this website and read all of these great recommendations for the Dean Team... What I experienced, however, was the complete opposite... Sure, Eric was nice from the get-go, but h these great recommendations for the Dean Team... What I experienced, however, was the complete opposite... Sure, Eric was nice from the get-go, but his lack of appearance afterwards was frustrating. I had to take my Passat in to be worked on so that it could pass inspection. What I didn't count on was unforseen work that had no business needing fixed... Now I'm no mechanic, but I usually work on my own vehicles and I know more than a thing or two about them. This unforseen work also led to another problem that cost me an extra $150... And that was only after I made them drop it from $420!!! I shouldn't even of had to pay the $150 for their error. So when I received my final bill, over 90% of it was in labor cost. I will also add that this dealership WILL take advantage of anyone and everyone! I know for a fact that all of my lights were in working order, and yet they still felt the need to change 2 break bulbs at a whopping $28 a piece!!!! I highly discourage anyone with a decently smart brain from going here. Not only will you be taken to the cleaners, but you will be disrespected and not listened to when you complain that you actually do have an idea of what was going on. This is pathetic and a horrible experience!! More

On our second car from Deanteam and have had nothing but great experiences. Most recent visit was for service and Eric made everything convenient. Thank you Eric! great experiences. Most recent visit was for service and Eric made everything convenient. Thank you Eric! More

Jeff Wahby is always very helpful as are all the Dean Team employees. We take all of our cars to be serviced there, not just the vw. Thanks for always being so detailed in your service. Team employees. We take all of our cars to be serviced there, not just the vw. Thanks for always being so detailed in your service. More

I needed to inquire about an oil change for my Jetta so I visited the Dean Team of Ballwin. Eric Harrelson was extremely helpful and knowledgable. We will definitely contact him in the future when we need visited the Dean Team of Ballwin. Eric Harrelson was extremely helpful and knowledgable. We will definitely contact him in the future when we need service for any of our cars. More